EXPIRED whitestuff - free £10 no min spend but p&p to pay

twig1_2

When they last had such an offer I waited and waited with no delivery. When I did get through was told they didn't email if item went out of stock as mine did as the stock system isn't in real-time. Only when I complained did she offer to put the £10 on my account but you have to make a telephone order to use it so still not used.

melanie858 wrote: »

Thanks, I will try calling again but the couple of times I tried I didn't get through. I had a confirmation email of the order so I presume it went through. Luckily no money has been taken yet, so it's not the end of the world if I never get it. I just would rather know what's going on!

jennieshrew

I received my order today and the packing slip didn't mention the £10 off. It has the full price on the receipt. Still haven't taken the money though so not sure what's happening there. I've emailed them for reassurance.

simon.r_5

Not happy with their customer service here:(

• I placed an order on the 5th and received a confirmation email.
• I emailed them on the 14th asking what was happening and received an automated reply the same day saying they'd try their best to get back to me within 3 working days.
• I called them this morning and spoke to a pleasant lady who told me my order hadn't been despatched by the warehouse and that she'd chase them and call me back.
• Nothing heard since.

Annoyingly I know someone who placed a £100+ order on the same day and received their stuff 2 days later! Call me cycnical but I can't help wondering if my £3.95 order is being given less priority for some reason??!

melanie858

simon.r wrote: »

Not happy with their customer service here:(

• I placed an order on the 5th and received a confirmation email.
• I emailed them on the 14th asking what was happening and received an automated reply the same day saying they'd try their best to get back to me within 3 working days.
• I called them this morning and spoke to a pleasant lady who told me my order hadn't been despatched by the warehouse and that she'd chase them and call me back.
• Nothing heard since.

Annoyingly I know someone who placed a £100+ order on the same day and received their stuff 2 days later! Call me cycnical but I can't help wondering if my £3.95 order is being given less priority for some reason??!

Sounds like we are both in the same boat!

melanie858

Had an email from White Stuff finally. It said for some reason my order had been cancelled, but the person said they didn't know why since the product was in stock. However they would be happy to let me re-order and use the same discount with free express delivery if i phone up to place the order. I don't think I'm going to bother, but am glad it has been cancelled now since it seems to much hassle for some socks!

Caggie

Still waiting for my order.

melanie858

Caggie wrote: »

Still waiting for my order.

Have you contacted them? Chances are they probably cancelled yours too. Wouldn't be surprised if they just went through and cancelled any orders which were less than £10 (free items)!