Refunding onto same payment card

Flyboy152

texranger wrote: »

consumer law says you are entitled to a refund, it is up to the retailer how they refund you if the original card is not present as merchant service agreements are legal documents/contracts which are governed by law.

But only between the merchant and the card processors, not the consumer.

Flyboy152

bris wrote: »

As a retailer I can assure you if you don't have the original card then it is a credit note, the law allows this and you will lose it you took it to court, no if's but's or maybe. Trading standards will also tell you this so ask them.

It would be helpful if you were able to point to which law this refers to.

Flyboy152

CrazyRatLady wrote: »

No the first point isn't anything to do with the store - it's to do with the card companies who won't allow the store to refund transactions on different cards.

The second point is to do with the customer because if the store flout the card companies rules then the stores banking will be affected and there may end up being no store if their system for accepting card payments is terminated.

One party cannot be liable for agreements made between two other parties. The agreements made between the retailer and the merchant services company has nothing whatsoever to do with the consumer.

Flyboy152

texranger wrote: »

this is why stores give gift vouchers/cards. thease are not classed as credit notes so you cant refuse.

Since when? That is exactly what they are.

Flyboy152

texranger wrote: »

oh i will inform Trading Standards that you know best

also

Trading Standards deal primarily with Consumber affairs
OFT deal primarily with B2B affairs

one of my store managers is ex TS so he knows consumer laws.

What?????

...

unholyangel

I have to agree i dont see gift cards/vouchers as not being a credit note.

Let us not forget that the purpose of the SoGA is to put the consumer either:

- In the position they would be in if the contract had been performed correctly or;
- In the position they would be in had the contract not existed.

Vouchers/Credit note/Gift card does not satisfy either of these although imo a cheque would.

Of course if the retailer is refunding due to goodwill and not statutory rights, they are free to offer their own terms of how the refund would be issued. That being said, i dont find it unreasonable for a shop to refuse to refund back to a different card. Perhaps if we were all 100% honest then it would be different, but we're not. There are conmen and I dont blame shops for trying to protect themselves from this, after all, if they didnt try to protect themselves they would either go bankrupt or their prices would be sky high to take into account the loss adjustment.