Talk Talk Taking The !!!!!!

WarioTBH

In my line of work, we get billed wrong amounts by BT, Scottish Power, EDF, etc all the time (I am a block manager for blocks of flats). When we have a dodgy bill come through.. example; the Scottish Power letters from Sterling Collections, we just ring them up straight away and they sort the issue out over the phone there and then.

I really cant see why you dont just call them and ask them direct what the charge is for? Yes it should be detailed in the bill, but come on man... at a risk of them taking it further, just nip it in the bud and call them?

Your time is to precious to call a call centre for 10mins? don't make me laugh lol

Every phonecall ive ever made to a call centre, i always ask them to send me an email detailing what they have told me so ive got it in writing, and they have always done this

borkid

WarioTBH wrote: »

In my line of work, we get billed wrong amounts by BT, Scottish Power, EDF, etc all the time (I am a block manager for blocks of flats). When we have a dodgy bill come through.. example; the Scottish Power letters from Sterling Collections, we just ring them up straight away and they sort the issue out over the phone there and then.

I really cant see why you dont just call them and ask them direct what the charge is for? Yes it should be detailed in the bill, but come on man... at a risk of them taking it further, just nip it in the bud and call them?

Your time is to precious to call a call centre for 10mins? don't make me laugh lol

Every phonecall ive ever made to a call centre, i always ask them to send me an email detailing what they have told me so ive got it in writing, and they have always done this

Talk talk are a law unto themselves, to get a correct bill out of them is a nightmare, you never deal with the same person and
they all say different things. They even write to you at an email address you've asked to be cancelled then say if you don't reply within so many hours then they assume the issue has been resolved.

Geebs

They must be blind, they just replied saying they cant find my account with the info I've provided and asked if I would reply with account no and/or telephone no even tho both are clearly displayed.

Niv

Geebs wrote: »

They must be blind, they just replied saying they cant find my account with the info I've provided and asked if I would reply with account no and/or telephone no even tho both are clearly displayed.

At least you have seen the light and got out. They are a terrible company, coudnt organise on in a brewery.

Niv

TalkTalk

Hi,


I can see the reply you posted is from TT Business.

The Online support provided by the Online Community Department (who are present ehre on MSE) is for TalkTalk Residential customer only.

As such you will need to refer to the contact details on your bill to contact the TalkTalk Business Teams Directly regarding your query.

regards

Mark
TalkTalk Online Community Department

Geebs

What TT is different from TT Business? How come I was put on that then when I was on a residential with F2S?
Anyway had a reply, and it seem I hadn't paid for all of Oct. Shame the letter doesn't say this.
Seems they say I owe from 17/10/11 to 30/10/11, which is wrong as I migrated on 21/10/11.
So waiting on another reply for them to amend the bill accordingly.

mazza111

Could it be the 30 day notice period? you say you called them on the 7th and they require 30 days notice, but you were paid up to the 31st?

Geebs

They has been no mention of a 30 day notice period, I am aware that they do exist.

What they say is I had only paid upto 17/10/11, they disconnected me on 30/10/11 therefore I owe from 17/10/11 to 30/10/11.
Which is wrong as I migrated on 21/10/11, so to me I owe 4 days only from 17/10/11 to 21/10/11.

In my case, the 30 notice period is invalid for the following reasons:-
1. I've never had a contact with TT, so they is no agreement by me to the 30 day notice period.
2. My contract was with Freedom2Surf, who'd I'd been with many years before TT took over. I was outside of my contract with F2S.
3. TT must give a minimum 30 days notice to customers when they are increasing prices. I was notified on 6/10/11 that an increase of £1 from 1/11/11. This is under the minimum 30 days, therefore the 30 day notice period to leave does not apply.
4. As I was notified of a price increase on 6/10/11, which I did not accept and requested a MAC on 7/10/11 I am free to leave without giving 30 days notice.

mazza111

I received this email 10th Nov.
Your MAC Code was requested on 7th October 2011, as we require 30 days notice to cancel a service, your cancelation should of complete on 6th November 2011.
I can confirm your broadband is now cancelled, and I can see the charges have been backdated to the 30th October 2011. This credit will show on your next invoice on 17th November 2011.
If you have any further queries please do not hesitate to contact us.
Kind regards,
Emma Hobden
TalkTalk Business Customer Services

There certainly is a mention of it, whether you need to pay it or not is another matter.

Sorry if this was happening to me, I'd be on the phone about it. It might take a wee while to sort but better than being on a debt collectors list, rightly or wrongly, we all know how hard it is to get these removed from credit history

Geebs

Will see what they say, I'm disputing the bill, so they cannot legally send it to debt collectors.