Talk Talk Taking The !!!!!!

borkid

Geebs wrote: »

What TT is different from TT Business? How come I was put on that then when I was on a residential with F2S?
Anyway had a reply, and it seem I hadn't paid for all of Oct. Shame the letter doesn't say this.
Seems they say I owe from 17/10/11 to 30/10/11, which is wrong as I migrated on 21/10/11.
So waiting on another reply for them to amend the bill accordingly.

We were with f2s as well and went onto talktalk business I think it was because historically most of the f2s customers were business customers. I think this 'business' tag stayed when we were moved to tiscali then to talktalk. Even though like you we were residential customers of f2s.

TalkTalk

HI,

To clarify TT Residential and TT Business are operated sperately within TTGroup.

The TT Residential Teams do not have access to TT Business systems.

In regards the aquisition of F2S these were migrated to TT BUsiness to reflect the customers base aquied from F2S.

When you were notified of the change to price this will have been on your bill date. As you pay line rental and plan in advance the change would only be effective from your next bill date which (with the exception of February) will always be 30 or 31 days away.

Regards

Mark
TalkTalk Online Community Department

Geebs

Just had a reply:-

Further to your recent e-mail, I can confirm that I have looked further into the matter and I am informed that
the line did migrate away from Talk Talk Business on 21/10/2011, I have therefore raised a credit which
has been passed for processing and can confirm that the balance on the account once the credit shows
will be £3.29.
I apologise for any inconvenience you may have experieinced

So just waiting for the bill to be sorted and I will pay the £3.29 outstanding.