Poundland staff a bit dense?

jamespir

LisaB85 wrote: »

You would think so wouldn't you, but no they often sell things such as 3 cans of pepsi for £1 you're not allowed 1 can.

yeah i had an argument with a young lady

gf felt faint so popped in to get some water nearest shop was poundland grabbed a bottle went off the checkout gave her the bottle and the pound

and she went know its 4 for a £1 i was like i only want one theres the pound thanks

and she was no you must have 4 im not allowed to sell them singly

NCISROCKS

arcon5 wrote: »

In an idealistic world you should receive the same, top notch service in all stores, whether pountland or Debenhams -- however you don't, it it can usually be linked to price (which also usually reflects staff wages).

For examples sake, M&S versus Primark.. chalk and cheese.. friendly & helpful versus grumpy & miserable.

You don't expect the same level of service buying a pair of £15 shoes from ShoeZone as you would buying a £50 pair from Barratts.

Dross and nonsense. Amazon for example are frequently the cheapest and their customer services are second to none.

willing2learn_3

Can you imagine working in poundland? Everyone is counting pennies. Pennies! I mean the OP is questioning on spends of a £1 or £2. Yes people have to save money - but in human terms, if you have thousands of customers a day asking all this stuff and tickets that are constantly being changed to reflect new bargains, etc....impossible to keep up and the behaviour of the staff reflects their fatigue with it all.

The behaviour of customers, looking down their nose at them also often reflects the fact that they have never worked in a similar situation. Working in customer service and working in poundland will be two different things.

She may have been correct about the ticket, maybe it was printed wrong, that happens...but you have to have worked in retail to know this. Another thing in retail is that you don't go 'finding out' by asking others....they are too exhausted themselves, they don't want you to ask them, they are busy dealing with their own thousands of customers.

In the kings cross fire many people perished because they didn't respect the train staff enough to listen to their advice, prefering the advice of the police which was wrong. Judge and label people at your peril.

arcon5

NCISROCKS wrote: »

Dross and nonsense. Amazon for example are frequently the cheapest and their customer services are second to none.

retail store manned by real people being paid an hourly rate versus a (near) fully automated & very effecient online system


It's hardly a fair comparison!

katerinasol

I went into Poundland once to buy a pack of lighters, the woman at the till asked me for ID, then said, 'Sorry, we can't sell you them because you have to be 21 to buy lighters'. This despite the fact that you have to be 18 to buy cigarettes?! I think she misunderstood the 'Think 21' policy or whatever it's called.

LisaB85

willing2learn wrote: »

Can you imagine working in poundland? Everyone is counting pennies. Pennies! I mean the OP is questioning on spends of a £1 or £2. Yes people have to save money - but in human terms, if you have thousands of customers a day asking all this stuff and tickets that are constantly being changed to reflect new bargains, etc....impossible to keep up and the behaviour of the staff reflects their fatigue with it all.

The behaviour of customers, looking down their nose at them also often reflects the fact that they have never worked in a similar situation. Working in customer service and working in poundland will be two different things.

She may have been correct about the ticket, maybe it was printed wrong, that happens...but you have to have worked in retail to know this. Another thing in retail is that you don't go 'finding out' by asking others....they are too exhausted themselves, they don't want you to ask them, they are busy dealing with their own thousands of customers.

In the kings cross fire many people perished because they didn't respect the train staff enough to listen to their advice, prefering the advice of the police which was wrong. Judge and label people at your peril.

I have worked in retail and yes I did ask others if I didn't know the answer myself. I was tired but wouldn't say I was exhausted, I also worked in catering and bars for a very busy holiday resort but I still gave customers the service I would expect myself.

If a customer came to me to ask the price of something I wouldn't just say 'I think it is £4' then walk off, If I was unsure I'd go to the till to find out.

I was in the 99p store a few weeks ago, was unsure on the pricing of something that was multibuy.....the lad went to the till and found out for me without being asked.

lincroft1710

Frogletina wrote: »

I only eat Heinz beans.

Heinz own HP, and I believe both brands now come from the same factory, but I don't know if there is a different recipe/formula for each brand.

happy_lass

LisaB85 wrote: »

Went into poundland today where they were selling 3 x 450g HP beans for £1 but they had smaller 150g Heinz beans which suit me better as there is no waste, there was no label to say how much they were.

So I asked a near by member of staff who said she thinks they are 3 for £2 so 450g of beans for £2 :eek:

this is after she pointed to the label for a different item and said thats the label for them, clearly said 350g bbq beans.

She didn't bother to even offer to find out for me just said kids had stolen the labels and she was sure it was indeed 3 x 150g for £2.

Now I have worked in customer service based jobs in the past and 1 of the first things you are taught is 'If you don't know the answer yourself find someone who does know' basic customer service.

Anyway I wasn't going to queue at the till to find out for myself as it was a long queue so I walked out without buying anything.

Do they actually give their staff any training?

And are they really trying to flog 3 x 150g Heinz beans for £2? :rotfl:

Dont stress about it. Its a tin of beans. Get the value ones from the supermarket, they are just as good !:):)

Helix

katerinasol wrote: »

I went into Poundland once to buy a pack of lighters, the woman at the till asked me for ID, then said, 'Sorry, we can't sell you them because you have to be 21 to buy lighters'. This despite the fact that you have to be 18 to buy cigarettes?! I think she misunderstood the 'Think 21' policy or whatever it's called.

I think Poundland have a different age limit for some reason, I have noticed on the back of some items at says you need to be over 21 to purchase it.

arcon5

katerinasol wrote: »

I went into Poundland once to buy a pack of lighters, the woman at the till asked me for ID, then said, 'Sorry, we can't sell you them because you have to be 21 to buy lighters'. This despite the fact that you have to be 18 to buy cigarettes?! I think she misunderstood the 'Think 21' policy or whatever it's called.

our local store has a 21 and over policy also. I assume they had problems at some point with staff serving underage so decided to implement this policy to ensure this doesn't happen