Poundland staff a bit dense?

LisaB85

Went into poundland today where they were selling 3 x 450g HP beans for £1 but they had smaller 150g Heinz beans which suit me better as there is no waste, there was no label to say how much they were.

So I asked a near by member of staff who said she thinks they are 3 for £2 so 450g of beans for £2 :eek:

this is after she pointed to the label for a different item and said thats the label for them, clearly said 350g bbq beans.

She didn't bother to even offer to find out for me just said kids had stolen the labels and she was sure it was indeed 3 x 150g for £2.

Now I have worked in customer service based jobs in the past and 1 of the first things you are taught is 'If you don't know the answer yourself find someone who does know' basic customer service.

Anyway I wasn't going to queue at the till to find out for myself as it was a long queue so I walked out without buying anything.

Do they actually give their staff any training?

And are they really trying to flog 3 x 150g Heinz beans for £2? :rotfl:

vuvuzela

LisaB85 wrote: »

Went into poundland today where they were selling 3 x 450g HP beans for £1 but they had smaller 150g Heinz beans which suit me better as there is no waste, there was no label to say how much they were.

So I asked a near by member of staff who said she thinks they are 3 for £2 so 450g of beans for £2 :eek:

this is after she pointed to the label for a different item and said thats the label for them, clearly said 350g bbq beans.

She didn't bother to even offer to find out for me just said kids had stolen the labels and she was sure it was indeed 3 x 150g for £2.

Now I have worked in customer service based jobs in the past and 1 of the first things you are taught is 'If you don't know the answer yourself find someone who does know' basic customer service.

Anyway I wasn't going to queue at the till to find out for myself as it was a long queue so I walked out without buying anything.

Do they actually give their staff any training?

And are they really trying to flog 3 x 150g Heinz beans for £2? :rotfl:

So 1 person is having a bad day / clearly can't be bothered and you slate the entire lot ? Nice.

whitelabel

have a read of this article

http://www.guardian.co.uk/society/2011/nov/16/young-jobseekers-work-pay-unemployment?commentpage=35#start-of-comments

no they dont train them. and the dont pay most of the either !

is it any wonder they are not willing to go the extra mile !

LisaB85

vuvuzela wrote: »

So 1 person is having a bad day / clearly can't be bothered and you slate the entire lot ? Nice.

Yet to be served by anyone in there who I would class as having decent customer service skills. I doubt anyone wants to hear about every incident.

LisaB85

whitelabel wrote: »

have a read of this article

http://www.guardian.co.uk/society/2011/nov/16/young-jobseekers-work-pay-unemployment?commentpage=35#start-of-comments

no they dont train them. and the dont pay most of the either !

A friend of mine did his work thingy with Poundland earlier this year for a few weeks, I think he enjoyed it but he is one that does want to work (has a degree in mechanical engineering but struggles to find work after his apprenticeship as he doesn't drive and needs work to learn to drive) and he likes meeting new people.

So could have been a case of one of these who doesn't want to work.

Meepster

I thought everything was £1???

Azari

Meepster wrote: »

I thought everything was £1???

Quite.

I thought Catherine Tate had that one nailed.

LisaB85

Meepster wrote: »

I thought everything was £1???

You would think so wouldn't you, but no they often sell things such as 3 cans of pepsi for £1 you're not allowed 1 can.

Meepster

LisaB85 wrote: »

You would think so wouldn't you, but no they often sell things such as 3 cans of pepsi for £1 you're not allowed 1 can.

Well yeah, I know they did some items (such as cans of fizzy stuff) for 2 or 3 for a £1. But I didn't know they did anything for £2???

LisaB85

Meepster wrote: »

Well yeah, I know they did some items (such as cans of fizzy stuff) for 2 or 3 for a £1. But I didn't know they did anything for £2???

I didn't think so either....apparently they do though

Azari

The signs above a lot of the £1 and 99p shops in West London have mutated to things like "Everything 99p+ or less".

Hmmm, a shop that sells things for more than 99p or less.

i.e.: A Shop.