MSE News: Orange to raise monthly mobile costs

CSales

if I had the cash I would deffo take it to court, but being a public sector worker, on a 2 year pay freeze, and unable to work in my 2nd job (self employed), this actually is material detriment to me. If I win the lottery I'll think about taking them to court LOL

CSales

PS, coming up for 2 weeks since I complained via their website, and STILL awaiting a response.

HarnApes

gjchester wrote: »

The quesion at hand is does the £2 or so rise cause detriment.

Going by the CISAS case study they state.

The Adjudicator found a price increase is a material change to the detriment of

So a price increase is detrimental, as no particular sum was stated in the case, it could be reasonably assumed that any amount was detrimental.

As I've been told by Orange that CISAS do not handle such complaints.

We do not consider that this dispute falls within the remit of CISAS and will not be issuing a deadlock letter.

Yet the case study proves they do & have judged in a consumers favour Orange are also in breach of OfCOM General Conditions 14-(33), Note Annex 4, Section 4, Paragraph C.

c) A CP must promptly issue a written Deadlock Letter when requested by a Complainant, unless:

i) the CP has genuine and reasonable grounds for considering that the Complaint will be resolved in a timely manner and subsequently takes active steps to do so; or

ii) it is reasonable to consider the Complaint to be vexatious; or

iii) the subject-matter of the Complaint is outside the jurisdiction of the CP’s Alternative Dispute Resolution scheme.

CP = Communications Provider

kaz2011

grumbler wrote: »

You should have asked earlier, before your daughter bought pointless contract with O2. She should have requested a normal replacement sim and cut it to a micro size. Easy DIY job.
That said, IMHO, a person capable of buying a new iPhone and paying for two contracts is not in a position to say that she cannot afford paying extra £1 per month.

If You read this properly in the first place it is a extra £10.00 per month for the replacement sim, for what she was already paying for anyway! Also she bought this phone from years of saving. The sim she did try cutting down did not work. Who are you to Judge?? Why should these big companies get away with amounts to legal mugging!! How many more is this happening to? What would you do take another contract or loose £500.00? I know which you would choose! You may afford o loose all that money she cannot :mad:

kaz2011

Ste_C wrote: »

Indeed. And if money is so tight, buying a notoriously expensive iPhone isn't the greatest idea is it?

Oh like you've not been young and made no mistakes! You know what they say about people in glass houses?

liannee22

simax wrote: »

Ahhh... that is a tariff change, which is different. You may have been entitled to that anyway.

I was not entittled to anything as i have only had the contact since end of August, according to my contract i can only increase my tariff not decrease it for 12 months of my contract, they said it was a goodwill gesture!

sellers0208

Guys_Dad wrote: »

Does it? Then why are OFCOM insisting that the rise is legal? If OFCOM are not taking the stance that reg 9.6 is being breached (see post #805) then why do you really think that you can cancel with no penalty?????

ofcom say they can't take complaint on the basis of unfair terms or breach of terms so therefore cannot act on behalf of orange customers in that sense. as material detrment is individual customers claiming material detriment cannot be grouped together as each case is different... and ofcom have always said they cannot take on individual complaints.
but still support individuals rights to complain and request cancellation based on material detriment.

gjchester

HarnApes wrote: »

Going by the CISAS case study they state.

CISAS also state they will not deal with

• Business decisions a company has made on whether or not to provide a product or service, and the terms under which they will provide a product or service.

Orange feel the increase is within their business terms so the only answer is to take it through the courts.

jasonwatkins

hmmm. I might have an opening that could 'save' me.

found out last night that my sky minimum period actually ends on the 23rd of feburary, so I can ring up to cancel on the 23rd of January.

Ideally i'll be able to negotiate a price reduction to offset the cost of the orange increase, but what I might do is maybe play a bit of russian roulette and fully cancel to see if they follow up with an even better offer.

I read somewhere on here that a guy has fully cancelled with sky and they've emailed him a month later offering him 12 months half price, and that he's done that successfully for the last 2 years. That, at the moment, would be the perfect solution.

gjchester

jasonwatkins wrote: »

I read somewhere on here that a guy has fully cancelled with sky and they've emailed him a month later offering him 12 months half price, and that he's done that successfully for the last 2 years. That, at the moment, would be the perfect solution.

Why not simply get rid of Sky? You can use the dish and box to get Freesat/freesat from Sky and save even more?