MSE News: Orange to raise monthly mobile costs

danielle006

gjchester wrote: »

There have een a few posts like this. Some tariffs were not subject to the increase, so it could be they sent to all and are not soting out the few who were not going to get an increase.

When did you move onto your current tarriff?

I took out the contract in June. For £25 a month i get unlimited texts and internet and 600 mins. i got the contract through mobiles.co.uk on a half line rental deal (through cashback). Have many people actually complained and left their mobile number? This is what I did and i got the text the next day.

drbesty

Calls cost pretty much nothing, texts cost even less, those two things have nothing to do with this. Do you think all of Oranges staff work for free? Does their network maintain itself? Margins are tight, we've had it good for too long, something had to give eventually

Guys_Dad

thischris1991 wrote: »

It seems to me that the executive office need to grow up. Got a standard email saying that the legal team wouldn't be lookin into thos matter further. I kindly sent one back sayin I'm not surprised they don't want to get involved as they have realised what a mess this is causing and as a company orange needs to reply to customer complaints on a personal basis and not copy and paste job. I also sent them a letter explaining I would get the BBC watchdog involved and see how they fend off the bad publicity as it won't be the first time they been on the show.

You will be selling Shergar next.

jasonwatkins

Got my reply from the executive office today - the standard cut & paste email that everyone else has received. I've replied and re-stated my original question and asked for a response from an actual person and not some auto-response emailer.

If I get another cut & paste job then i'll reply again and inform them that I may have no choice but to abandon the contract anyway - which is true. maybe that'll spark someone into replying.

DUTR

jimkenyon wrote: »

Orange state that they have to raise their prices due to inflation. This is a false argument as the majority of a contract is taken up by the cost of the handset. Consequently, given that the ongoing costs are the price of calls, text, etc then Orange are increasing the cost beyond the RPI. as these are only a small part of the contract. Effectively, Orange are asking us to pay more for the handset that we have already received at what must be a fixed cost to Orange.

I don't understajnd your logic, don't you feel the networks would rather just sell airtime than mess about with credit agreements for handsets that many people seem to over stretch themselves to purchase?

gjchester

jasonwatkins wrote: »

If I get another cut & paste job then i'll reply again and inform them that I may have no choice but to abandon the contract anyway - which is true. maybe that'll spark someone into replying.

You may not like the message you have got but thats the stance Orange are taking. If you don't like it then you need to take it through the courts.

If you stop paying you'll be at fault. I realise from earlier threads that you believe your credit record is bad and this will do no worse, but stopping payment unilaterally will put marks on your credit file as you will be the party breaking the contract by non payment.

jasonwatkins

gjchester wrote: »

If you stop paying you'll be at fault. I realise from earlier threads that you believe your credit record is bad and this will do no worse, but stopping payment unilaterally will put marks on your credit file as you will be the party breaking the contract by non payment.

I understand that completely. My credit rating has been this poor for easily the last 5 years, maybe longer so it really wouldn't have the slightest effect on my day to day life, other than the slight hassle of another debt collection agency starting a whole new cycle of letters and calls.

Blue_nexus

Hi Folks,

I feel it would be well worth signing this petition -

http: //epetitions.direct.gov.uk /petitions /2489

(remove spaces)

Stop mobile phone companies making changes to plan rates

Responsible department: Department for Culture, Media and Sport

If a customer wishes to make changes to their contract, in most cases, they will have to pay a large sum to do so. However, Orange have announced to their customers (via text message) that they are raising their plan prices by 4.34% in January 2012. The petitioners wish to end this as when entering into a written contract, the details should remain the same for the duration of the contract. It is unfair that the mobile phone companies are allowed to change the details of a contract without consulting the customer who is tied into the contract, yet if a customer wishes to change the details, it will involve paying a sum of money, or will simply be denied.

sellers0208

Daft_Punk wrote: »

I am not privy to your conversation so have no idea what was said between you and the manager but,

Even if the team manager did go off script I am not sure there is anything they can say that will allow you out of the price increase. The finer points are:

They gave you a months notice,
They have a clause in your contract that they can put the prices up inline with inflation,
They are putting the prices up inline with inflation.

This point you are making about some government office being non existent maybe seem like a way out but I just cannot see it ever happening.

Orange will just say that they use the RPI as a guide for the inflation increase. End of story.

How far are you prepared to take this is the question. Because Orange will never give you your money back or let you out of the contract. You are going to have to go to CISAS and then maybe to court to prove your point.

Are you prepared to do all that when you can just accept it and leave Orange at the end of your contract if you so wish.

Does that not seem like the most sensible option?

in addition to your finer points already listed, whch are all correct, the arguement people are making surrounds their legal rights to cancel without penalty despite the terms and conditions orange have, as listed by ofcom 9.6. this says contracts can be exited regardless of the legal right orange have to raise their prices; providing the customer does not agree with the price increase and material detriment is caused.

Guys_Dad

sellers0208 wrote: »

in addition to your finer points already listed, whch are all correct, the arguement people are making surrounds their legal rights to cancel without penalty despite the terms and conditions orange have, as listed by ofcom 9.6. this says contracts can be exited regardless of the legal right orange have to raise their prices; providing the customer does not agree with the price increase and material detriment is caused.

Does it? Then why are OFCOM insisting that the rise is legal? If OFCOM are not taking the stance that reg 9.6 is being breached (see post #805) then why do you really think that you can cancel with no penalty?????