MSE News: Orange to raise monthly mobile costs

Paul_Ragnar

I have just been back in touch with Orange Customer Services to chase up a letter confirming that they wouldn't release me from my contract. The person I was speaking to told me that they had just received an internal memo stating that Orange had decided not to rise prices in January now. She wouldn't tell me why and I have no other confirmation of this from another source but she said it was for everyone concerned and not just in relation to my contract.

Anyone else been told this by Orange.

loubee89

Paul_Ragnar wrote: »

I have just been back in touch with Orange Customer Services to chase up a letter confirming that they wouldn't release me from my contract. The person I was speaking to told me that they had just received an internal memo stating that Orange had decided not to rise prices in January now. She wouldn't tell me why and I have no other confirmation of this from another source but she said it was for everyone concerned and not just in relation to my contract.

Anyone else been told this by Orange.

I was told yesterday that they were reconsidering the situation but nothing definite.

molley

loubee89 wrote: »

I was told yesterday that they were reconsidering the situation but nothing definite.

So is it " Stand By For Another Text" ?

robbies_gal

interesting wots hapened over the last day

maybe they will backtrack if they feel they will lose lots of customers

im still wondering if the increase applies to your tariff before or after a discount

Guys_Dad

subaur_swift wrote: »

This is the best post on this tread !!!! well done & thanks...... :T

Thought it was getting a bit tyred myself. :rotfl::rotfl::rotfl:

loubee89

molley wrote: »

So is it " Stand By For Another Text" ?

I'm guessing so? The girl I spoke to wouldn't say much more than that.

Ste_C

gabbyevs wrote: »

im still wondering if the increase applies to your tariff before or after a discount

It makes no difference if it's before or after. 4.34% is 4.34%.

hippey

Well, I finally received a call back.

Certainly was not told about any reversal in the price rise, infact the manager I spoke to seemed very sure that the rise was going to happen and went to great lengths to explain the rational behind it all.

But in the end I have been given a discount over both mobile phones which more than counteracts the price rise on my contract. One runs out in Jan 2012 the other in Nov 2012.

So whatever the posters on here have said, this proves that a little pushing and being a bit cheeky actually works! I made it clear I didn't want out of my contract it was more to do with the actual rise and how could Orange help reduce my bill.

Guys_Dad

hippey wrote: »

So whatever the posters on here have said, this proves that a little pushing and being a bit cheeky actually works! I made it clear I didn't want out of my contract it was more to do with the actual rise and how could Orange help reduce my bill.

That's the route to take for a fair result. :beer:

Those being greedy and looking for an escape loophole will miss out should Orange backtrack in the next few days.

Del_Astra

Paul_Ragnar wrote: »

I have just been back in touch with Orange Customer Services to chase up a letter confirming that they wouldn't release me from my contract. The person I was speaking to told me that they had just received an internal memo stating that Orange had decided not to rise prices in January now. She wouldn't tell me why and I have no other confirmation of this from another source but she said it was for everyone concerned and not just in relation to my contract.

Anyone else been told this by Orange.

My wife got her text about the increase this evening, just after 6:00pm. I'm not saying you made that up or weren't told that, just saying she got her text this evening saying her bill is going up. Which seems daft considering what they told you.