Mortgage Exit Fees successes and failures

jakpot

I have just called the Halifax and after a 5 minute phone call am awaiting my £75 chq in the post. How easy was that!!!!

buffer_2

Phoned Abbey last Tuesday , they sent the required forms the same day .i returned the forms the next day and within one week i have recieved a cheque for £126 . thanks Martin ......:T :beer:

Chaney

Hi graham1

Abbey are just palin out of order! They told me the same thing HOWEVER Alliance & Leicester sent me a joint cheque, I called them and they asked me to return it and they would send a cheque in one name only. No fuss - I received the cheque in a single name within 7 days!

Abbey would do anything not to pay out - it's disgusting!

Try again - I have complained to Abbey and if they insist on splittig the funds or sending 2 separate cheques, I am prepared to take them on with the Ombudsman and the FSA.

Good Luck Graham 1 - i'll let you know the outcome.

Chaney

grahame1 wrote: »

Have had Mortgage Repayment Fee enquiry form from Abbey to complete. Paid exit fee in 2005 of £225. The mortgage taken out in 1997 was in joint names and we are now divorced. Abbey's form states on it that the cheque refund will be made payable to all borrowers on the mortgage account. Spoke to Abbey customer services about this and was told I would have to get my ex to sign the form and have the money paid into 1 account. I have no contact with my ex husband. I only wish to have my half refunded. Can Abbey by law hang on to my half just because I am divorced.
Anybody else in this situation? Any info greatly received.

Frustrated

MarkyMarkD

Chaney wrote: »

Hi graham1

Abbey are just palin out of order! They told me the same thing HOWEVER Alliance & Leicester sent me a joint cheque, I called them and they asked me to return it and they would send a cheque in one name only. No fuss - I received the cheque in a single name within 7 days!

Abbey would do anything not to pay out - it's disgusting!

Try again - I have complained to Abbey and if they insist on splittig the funds or sending 2 separate cheques, I am prepared to take them on with the Ombudsman and the FSA.

Good Luck Graham 1 - i'll let you know the outcome.

Chaney

It's simply wrong for a lender to make a payment to a single one of two borrowers on an account, whatever the circumstances, without them both authorising this. Abbey are in the right here. A&L appear to be in the wrong. I certainly don't believe that the FOS will uphold your complaint. And the FSA won't care - they don't deal with individual consumer complaints.

I'm not sure why you didn't ask A&L for the cheque in one name in the first place - assuming they'd make it payable to just one of you (without you asking) was a daft assumption to make.

Chaney

Do I detect rudeness in these replies or is it me??

We come on the site to vent frustration and ask for advice and I am sure I can detect people just being rude or disrespectful.

If a bank pay money into your account, they should tell the customer what it is for! Yes the account holder can query the money but it seems very odd to transfer money without an explanation?? Would a customer transer a credit to an account without explaining why? Would you pay money into MY account without telling me why? LOL :rotfl:

I am not surprised that you got such a response from the bank - it seems that rudeness is the order of the day!

Chaney

MarkyMarkD wrote: »

Are you daft our something? Rather than requiring you to make a claim, your lender has automatically refunded you the amount of the overpayment - something which many people on here have been wishing all lenders had done.

You really don't have anything to complain about.

If you had a random amount on your bank statement and didn't ask what it was, that's not their fault surely.

Chaney

Are you Alliance & Leicester or the FSA? If the bank chose to pay one account holder - who are you? They received one direct debit each month NOT 2! It came from MY account not both! Your use of the word daft is also boring!

Get a life!

MarkyMarkD wrote: »

It's simply wrong for a lender to make a payment to a single one of two borrowers on an account, whatever the circumstances, without them both authorising this. Abbey are in the right here. A&L appear to be in the wrong. I certainly don't believe that the FOS will uphold your complaint. And the FSA won't care - they don't deal with individual consumer complaints.

I'm not sure why you didn't ask A&L for the cheque in one name in the first place - assuming they'd make it payable to just one of you (without you asking) was a daft assumption to make.

Chaney

Good for you muzzy67!



:money::j

MarkyMarkD wrote: »

Just because one person obtains money they're not entitled to by bullying their ex-lender doesn't affect the moral or legal rights and wrongs one iota. If you originally agreed to pay £175, you had no reason to refuse to pay £175.

MarkyMarkD

Chaney wrote: »

Do I detect rudeness in these replies or is it me??

It's just you. I've posted on this thread dozens of times and been thanked more times than you've had hot dinners.

We come on the site to vent frustration and ask for advice and I am sure I can detect people just being rude or disrespectful.

This is not a "vent" thread. It's a thread for people to discuss MEAF successes and failures.

If a bank pay money into your account, they should tell the customer what it is for! Yes the account holder can query the money but it seems very odd to transfer money without an explanation?? Would a customer transer a credit to an account without explaining why? Would you pay money into MY account without telling me why?

I agree that it would have been more helpful for the bank to have written to customers explaining why they made the payment. But to criticise them for making the payment FIRST is illogical. They did the quickest possible method of refunding the money - putting it straight into the bank account.

I am not surprised that you got such a response from the bank - it seems that rudeness is the order of the day!

Loom was told that the correct amount had been refunded. There wasn't anything else to say. If it makes Loom feel a twit for not noticing the credit to their bank account, that's not the bank employee's fault. If it didn't make Loom feel a twit, because the bank should have explained its mystery deposit, then what's Loom got to complain about?

To go back to the original point - Loom called the bank to ask for an MEAF refund. The bank said "we've already paid it".

On other threads, that would get a "what a good service we got from our bank".

Some people just love to moan IMHO.

MarkyMarkD

Chaney wrote: »

Are you Alliance & Leicester or the FSA? If the bank chose to pay one account holder - who are you? They received one direct debit each month NOT 2! It came from MY account not both! Your use of the word daft is also boring!

Get a life!

It's a joint mortgage. The money charged in respect of the mortgage comes from the joint borrowers - irrespective of whether it's a single or joint account that the money's taken from. I don't need to be A&L or the FSA to opine that paying the money to just one of the joint account holders is wrong.

If the other party to the mortgage came back to A&L asking for the money (in a relationship breakdown situation), what would they do? Say "your ex-partner has already taken it without your permission"? That's not an acceptable response.

I'm really worried when people start criticising me for using the word "daft" twice in over 5,000 posts and telling me to "get a life". (NOT). Have you run out of sensible arguments when you resort to this sort of thing?

MarkyMarkD

Chaney wrote: »

Good for you muzzy67!

Very big and clever. Next, praise someone else for going into Tesco and doing a bit of shoplifting. Just as logical. :mad: