Have I paid under false pretenses?

sammi-m

Hintza wrote: »

I thought this is what the interflora set up was for. To enable local flowershops to deliver at short notice.

Expecting next day delivery at 9pm from what I imagine is a small company just defies belief.

It is by no means a small company:

"British Bouquets are part of Gifts Galore Nationwide Limited
BritishBouquets.co.uk has been proudly serving the UK flower market for over 6 years.
We take great pride on having a great team of professional florists and designers that deliver the most creative and unique Flower Arrangements, Fruit Gifts and Balloons, using the best quality products and fresh cut flowers, backed by service that is friendly and prompt."

Flyboy152

Hintza wrote: »

I thought this is what the interflora set up was for. To enable local flowershops to deliver at short notice.

Expecting next day delivery at 9pm from what I imagine is a small company just defies belief.

It doesn't matter. They promised the service, charged the customer accordingly and didn't fulfill their obligations.

If_it_can_go_wrong

Hintza wrote: »

I thought this is what the interflora set up was for. To enable local flowershops to deliver at short notice.

Expecting next day delivery at 9pm from what I imagine is a small company just defies belief.

No it does not. Small companies are often just as capable of great service as large ones. Also, expecting next day delivery when that is exactly what the site promises on the order page, isn't exactly an unreasonable expectation.

sammi-m

visidigi wrote: »

nevermind the cut off, if the website offers the day as a delivery on the order then this implies delivery on that date is possible.

It sounds like the webdesign needs some work -I order plenty of flowers online and all the sites I use won't allow me to select a delivery date if the cut off for processing that order had gone.

Absolutely and this is the point I am making.

Thanks

sammi-m

visidigi wrote: »

man I just checked out the website after that post - its horrific!

when you checkout it offers you a field to fill in a promotional code with (FLOWER) after it - type flower int he box and it takes off 10%! go figure!

Did a test checkout and NO WHERE on the order form does it state order before 3pm.

On the front page of the site it says this:

We deliver flowers throughout the UK on a daily basis covering all corners of the UK. Our free flowers delivery service uses royal mail to post flowers online and ensures your flowers are delivered fresh and on time. Our dedicated courier flower delivery service offers an extra guarantee that your floral gift is delivered fast by next day or a specific day you choose. Shop for flowers online with British Bouquets and receive the best flower delivery service available in the UK.

burying the 3pm cut off in the terms is VERY poor - and I would be significant miffed (although I wouldnt have ordered from them)

I am so pleased you can see my dilemma with this by checking out the site for yourself.

They are taking money from customers like me under false pretences and probably making a mint out of it.

halibut2209

Flyboy152 wrote: »

It doesn't matter. They promised the service, charged the customer accordingly and didn't fulfill their obligations.

I'll bite.

They provided the goods, they didn't provide the service so the OP is entitled to a refund of the service charge.

Why do they have the right to get a refund for the flowers? They are not covered by DSR, and they are fit for purpose.

Hintza

Flyboy152 wrote: »

They promised the service, charged the customer accordingly and didn't fulfill their obligations.

Don't think the did their T&Cs are quite clear:-

You may also choose courier delivery for an additional £5.50(see normal delivery schedule below) Normal Delivery Schedule-Courier Deliveries Monday to Thursday: all orders must be placed by 3.00 pm British Standard Time to ensure next working day delivery. Orders placed after 3.00 pm on Thursday will be processed on Friday for delivery on Monday. Orders placed after 3.00 pm on Friday will be processed on Monday for delivery on Tuesday. Delivery Days are Monday to Friday.

sammi-m

Flyboy152 wrote: »

So, what do you think...

Shipping Speed:
Guaranteed Delivery Date
18/11/11



...actually means then?

lol & Thanks

Hintza

sammi-m wrote: »

It is by no means a small company:

Looks like a smallish company to me. Plus they are in Kilsyth and doubt they have the staff packing flowers at 9pm at night you then need to have clout (ie turnover) to get couriers to collect late at night.

The OP didn't read the T&Cs and since the company has ismissed the claim and are not willing to offer any goodwil then there is nothing the OP can do.

Even a small claims case would unlikely succeed in my view.

But hey ho I'm not saying what the OP wants to hear so my view is unhelpful.

tomwakefield

I agree that, since they weren't able to offer the next day service, they OP should be refunded that part (and in real money, not in a discount towards some subsequent purchase which may never happen).

As to whether you should get a refund of the actual goods depends. For instance, if they were to be delivered for a funeral, then they are no good arriving the day after and are therefore useless. In general, though, I wouldn't think it reasonable to get a full refund.