Seller says "not as described"

Mrs_justjohn

Sorry but have to put in my two penneth!

No way would I refund if I KNEW the buyer was just angling for a refund whilst wanting to keep the item!

For everyone that is saying "just refund and do a mutual withdrawal and keep your 100% feedback" it isn't as straightforward as that. You can refund and they can still neg and may refuse the mutual withdrawal. In that case you would be stung for the item, the P&P cost, the fee's and still get a neg!!

Insist on the item being returned and then give a full refund. Do not refund return postage costs unless the item is returned and it wasn't as described.

If the worse happens and you stand your ground and they do neg, then just follow up the fb with a comment "Offered full refund on return - Buyer refused to return item". That will not deter future buyers. Buyers like this can not really afford to leave too many negs or start too many dsputes as this would draw attention to their behaviour, so you may be worrying needlessly re feedback!

CaptainKidd

How about asking her to open a dispute before you will give her a refund (not that you will ofcourse until she returns item) just making out its so you can get your fees back, let her think shes getting a refund without returning dress but dont word it as such, this way once shes opened a dispute i dont think she can leave neg feedback if i recall? iam sure someone will confirm this.

Is she too far away from you to go pick it up and then refund or maybe you know someone near her?

Hope you get it all sorted without too much hassle.

hermum

The more sellers say, I'd just refund & tell her to keep it the item, or offer a partial refund, the more people like this buyer will try it on.
Refund on return.

hermum

CaptainKidd wrote: »

How about asking her to open a dispute before you will give her a refund (not that you will ofcourse until she returns item) just making out its so you can get your fees back, let her think shes getting a refund without returning dress but dont word it as such, this way once shes opened a dispute i dont think she can leave neg feedback if i recall? iam sure someone will confirm this.

Is she too far away from you to go pick it up and then refund or maybe you know someone near her?

Hope you get it all sorted without too much hassle.

You don't want to encourage disputes but work it out between yourselves.
Yes she can still leave a neg.
A dispute stops FB being left when a seller opens a NPB.

Mrs_justjohn

CaptainKidd wrote: »

How about asking her to open a dispute before you will give her a refund (not that you will ofcourse until she returns item) just making out its so you can get your fees back, let her think shes getting a refund without returning dress but dont word it as such,

Not sure of the benefit of doing this as disputes would count against the seller? Although they would have to return the dress at their own cost and you would get your fee's back automatically.

this way once shes opened a dispute i dont think she can leave neg feedback if i recall?

Eh? She can still leave feedback even if she has started a dispute?

iam sure someone will confirm this.

Is she too far away from you to go pick it up and then refund or maybe you know someone near her?

Why would the seller want to do this? Put yourself out to help a potential scammer and then have no proof that you refunded her?



Hope you get it all sorted without too much hassle.

I am not sure if this would be possible if they took your advice:rotfl:

headachesrus

I would tell her that you have made enquiries of ebay (by reading their suggestions etc, although don't necessarily mention that bit) and that their advice is that she return the item for a full refund, and that is the end of your discussion with her. If she escalates it to a dispute and you have to refer it to ebay, that is what they will say, and put the ball back in her court. I would also ask her to send it by recorded delivery, as I wouldn't put it past some unscrupulous buyers to just say they have sent it back.

Mrs_justjohn

headachesrus wrote: »

I would tell her that you have made enquiries of ebay (by reading their suggestions etc, although don't necessarily mention that bit) and that their advice is that she return the item for a full refund, and that is the end of your discussion with her. If she escalates it to a dispute and you have to refer it to ebay, that is what they will say, and put the ball back in her court. I would also ask her to send it by recorded delivery, as I wouldn't put it past some unscrupulous buyers to just say they have sent it back.

It makes no difference to the seller if the buyer sends it tracked or not. If the seller does not receive it then they don't refund. If they make a false claim from the Royal Mail then that is fraud.

soolin

Mrs_justjohn wrote: »

It makes no difference to the seller if the buyer sends it tracked or not. If the seller does not receive it then they don't refund. If they make a false claim from the Royal Mail then that is fraud.

Actually, a buyer who is returning only needs to show ebay that the item was either delivered or had an attempt at delivery- a buyer would win the case even if seller refused to sign for the returned parcel. So this is one instance where tracking is very useful- as it safeguards against a dodgy seller.

Obviously there would be no need to use tracking for an honest seller who would confirm item was received back and not pretend it hasn't been. However a buyer cannot know in advance what sort of seller they have- which is why we usually suggest tracking.

Mrs_justjohn

soolin wrote: »

Actually, a buyer who is returning only needs to show ebay that the item was either delivered or had an attempt at delivery- a buyer would win the case even if seller refused to sign for the returned parcel. So this is one instance where tracking is very useful- as it safeguards against a dodgy seller.

Obviously there would be no need to use tracking for an honest seller who would confirm item was received back and not pretend it hasn't been. However a buyer cannot know in advance what sort of seller they have- which is why we usually suggest tracking.

I think you have misunderstood me - I said it makes no difference to the seller if the buyer sends it tracked or not. In this case they will either received the dress back and refund or not receive it back and not refund!

I posted that in response to the post above mine that stated that an unscrupolous buyer would just 'claim' to have sent it back - not sure why they would do that, as they simply wouldn't get a refund if they calimed to have sent it when thay hadn't.

meercatsunited

she can send the item back 2nd class small package and ask for a certificate of posting, if it does not arrive she can claim from RM.

if she leaves a negative make sure you also write a comment under hers, the negative plus your remarks will on her account and available to anyone else checking her out.

do not leave a positive negative.

friend had a recent encounter with a buyer doing the same to many sellers and, lying about the item, then saying I am a single mum with no money...sympathy trip. item was £3, contacted all the others she was leaving negatives for seems she was using the same scam. all reported her to ebay in writing. :cool: