Seller says "not as described"

Tokalosh

ugh, sold a baby dress on e-bay recently and the buyer has sent me a message saying not as described as she says it is faded and has bobbles on the neck - the dress was not faded or had bobbling on any of the dress when i sent it !

However i have offered to give her a refund once she has returned the dress but she is saying she does not want to pay the postage to return the dress ! but it happy to send me a photo of the dress !!!

What am i supposed to do - let the buyer have the dress and give a refund when i know that the item i sent to her was not faded or bobbly.

I have 100 % feedback and do not sell old shabby clothes, they go to the collection bins in supermarket carparks.

Really annoyed as i know the dress is in good condition, and yes i am very fussy about what i sell, i have even cancelled a sale after i found the smallest of marks on a dress once as i did not want the buyer dissapointed.

Any advice appreciated please - dont want this buyer leaving me negative feed back and e-bay giving her money back AND she gets to keep the perfectly good item.

freddysmith

I think your title needs changing!

freddysmith

How much was the auction price and postage cost?

hermum

If she opens a dispute she will be told to return it for a refund & she will have to pay the return p&p.
I would stick to my guns & insist she returns for a refund of her initial payment inc the postage she paid you.

Tokalosh

freddysmith wrote: »

How much was the auction price and postage cost?

The dress was £2.00 and postage was £2.50 dress is heavy and thick so was £1.75 before the packaging so not overcharged.

freddysmith

How important is your 100% feedback against a couple of quid.
Personally I would ask her to return 2nd class and refund her payment and return postage.
Then send a request to cancel transaction.
I know some people would not agree but I would just make up any loss with future items.
You might be able to resell for a higher price.
I would hate the feeling of losing my 100% for a couple of pounds

MyOnlyPost

Tokalosh wrote: »

The dress was £2.00 and postage was £2.50 dress is heavy and thick so was £1.75 before the packaging so not overcharged.

You have to decide between money and principle. It is wrong of buyers to blackmail sellers but it is only £4.50. In principle the amount shouldn't matter, but if arguing with this woman causes her to leave negative feedback is it worth it?

eBay and Paypal will side with her if she opens a dispute, but they will insist she send the dress back at her expense. Was there anything distinctive about it that would help you tell it apart from another identical dress, maybe a mark or a fray on a tag or something like that?

MyOnlyPost

freddysmith wrote: »

How important is your 100% feedback against a couple of quid.
Personally I would ask her to return 2nd class and refund her payment and return postage.
Then send a request to cancel transaction.
I know some people would not agree but I would just make up any loss with future items.
You might be able to resell for a higher price.
I would hate the feeling of losing my 100% for a couple of pounds

Agreed. I am not afraid of negative feedback and will stand my ground on principle when the time is right, but I wouldn't do it over a relatively small amount of money.

Tokalosh

freddysmith wrote: »

How important is your 100% feedback against a couple of quid.
Personally I would ask her to return 2nd class and refund her payment and return postage.
Then send a request to cancel transaction.
I know some people would not agree but I would just make up any loss with future items.
You might be able to resell for a higher price.
I would hate the feeling of losing my 100% for a couple of pounds

i have asked her twice to return the item and i will reimburse her and she is saying no, as she does not want to pay the postage but quite happy to keep the dress !!!!!!!!!
its not the money it is the principal, she wont return the dress and i wont issue a refund until she does. Wouldn't mind the dress is in very good condition - noticed that she bought something else and that was cancelled transaction, so maybe she does this quite a bit.

Tokalosh

MyOnlyPost wrote: »

You have to decide between money and principle. It is wrong of buyers to blackmail sellers but it is only £4.50. In principle the amount shouldn't matter, but if arguing with this woman causes her to leave negative feedback is it worth it?

eBay and Paypal will side with her if she opens a dispute, but they will insist she send the dress back at her expense. Was there anything distinctive about it that would help you tell it apart from another identical dress, maybe a mark or a fray on a tag or something like that?

there are no marks on the dress, or tags, if there were i would not have sold it.
and its not the money it is the principal especially when i know she is talking steaming piles of [EMAIL="C%@p"]C%@p[/EMAIL].:mad:

freddysmith

Maybe she is wanting you to offer a partial refund and also keeping the item. Have you asked her straight what would be an acceptable resolution for her.
She is playing with you with all the ace's.