Ebay buyer says they haven't received item yet

Iconic

MyOnlyPost wrote: »

Sorry, I don't think I was very clear. I assumed you already knew this.

If you find the original payment in Paypal and click on the refund link, Paypal refund the fees, so you only refund the actual money you received after fees.

If you then ask the buyer to cancel the transaction through eBay as a mutual cancellation and the buyer agrees, eBay refund the FVF fees to your account against your next invoice.

Many thanks did not know that! I have sold over 50 items and this is the first time one has gone missing.

MyOnlyPost wrote: »

Finally re-list the item and if it sells you should not be charged for the re-listing (this only applies to private sellers I believe) as eBay offer 1 free re-listing per item.

Not if the RM have lost it!

MyOnlyPost

Iconic wrote: »

Not if the RM have lost it!

D'oh. Of course not

johnnyboyrebel

chancesare wrote: »

My question was based on your answers. You use Royal Mail and for some bizarre reason you think because you chose Royal mail, your customers should wait what Royal Mail deem acceptable. Aside of that you still can't seem to get your head around the fact that Royal Mail don't deem a first class Inland item lost for 15 working days, or three weeks in your language. None of these is 14 days in any language.

So what is different in a courier taking 30 days to deem something lost, do you expect the customer to wait that long?

It is irrelevant what another company quote. Be it Royal Mail or a dodgy courier. eBay and Paypal are quite clear when an INR can be opened. And thankfully the seller has no control over that.

Because of this, sellers that know the eBay and Paypal guidelines act within them, they don't make it up as they go along and expect users to wait. Not that i am sure what you are waiting for. As waiting the 15 working days, doesn't get you the money back from them.
This is why I asked if you were dense.

I have honestly never heard an opinion like yours before, maybe it's because I am used to Amazon and others and not eBay. Royal Mail set guidelines for a reason, these have been there for a number of years. If customers do not know what these guidelines are then they need to be made aware of them. If you choose to refund before the 'normal; maximum period then you go ahead however if you wish to stick to the general guidelines (remember that everyone should already be aware of these) then too go ahead.

The bottom line is eBay should not allow any kind of claim etc. until at least RM's guidelines have expired as we cannot all argue with the facts that everyone should already know. It is frustrating having to actually point out the blatantly obvious here so until eBay actually correct this then each seller needs to stick to their own choice of how to deal with this.

As to the suggestion that the buyer has 'no contract with RM' then this is garbage. Presumably your postage costs are based on RM costs so actually the customer probably already knows the item will be sent by RM therefore should adhere to their guidelines, this isn;t that difficult to understand is it?

theonlywayisup

johnnyboyrebel wrote: »

I have honestly never heard an opinion like yours before, maybe it's because I am used to Amazon and others and not eBay. Royal Mail set guidelines for a reason, these have been there for a number of years. If customers do not know what these guidelines are then they need to be made aware of them. If you choose to refund before the 'normal; maximum period then you go ahead however if you wish to stick to the general guidelines (remember that everyone should already be aware of these) then too go ahead.

The bottom line is eBay should not allow any kind of claim etc. until at least RM's guidelines have expired as we cannot all argue with the facts that everyone should already know. It is frustrating having to actually point out the blatantly obvious here so until eBay actually correct this then each seller needs to stick to their own choice of how to deal with this.

As to the suggestion that the buyer has 'no contract with RM' then this is garbage. Presumably your postage costs are based on RM costs so actually the customer probably already knows the item will be sent by RM therefore should adhere to their guidelines, this isn;t that difficult to understand is it?

I think you missed the point. The way I understand this and the other threads is that some believe EBay should adopt Royal Mail rules on missing parcels, ie 15 working days. But this poster and others wonder quite why.

Royal Mail is nothing to do with EBay. So why should eBay use their rules. As chanesare has already stated they use a courier, why should they then be made to adhere to RM guidelines?

Whatever parcel company you use has nothing to do with the customer. They buy from you on EBAY. Fortunately EBay have their own time limits which are customer friendly. As a seller, I say long may it continue.

theonlywayisup

Iconic wrote: »

I have the certificate of posting and form P58. It appears you can only claim the value of the item but not postage charges.

Section 8: What is your item worth?
You can claim the actual cost of the item to you, i.e. what the item cost you to acquire, purchase or manufacture (or repair in the case of damage), up to a maximum of the market value or the
compensation payable for the service used, whichever is the lower.

This section means that you can only claim the items worth or to a maximum of the service used, ie £46.

The claim for the cost of the service is separate, so you get the item plus the postage cost.

Oliver14

johnnyboyrebel wrote: »

As to the suggestion that the buyer has 'no contract with RM' then this is garbage. Presumably your postage costs are based on RM costs so actually the customer probably already knows the item will be sent by RM therefore should adhere to their guidelines, this isn;t that difficult to understand is it?

RM.contract is with the person who pays directly for the service which is the seller. The buyer pays the seller so theit contract is with the seller not directly with royal mail.

Now that's not difficult to understand is it?