We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Ebay buyer says they haven't received item yet
Options
Comments
-
I am at the moment an eBay purchase has gone missing on it's way to me. I have waited for 14 days, today being day 17 I have e-mailed the seller to advise them there is still no luck. I don't mind waiting the 14 days but would now expect the seller to refund me.
It is not the sellers fault it's Royal Mail but I don't expect to wait till the seller has been refunded first.
The seller is as frustrated as I am.
They have refunded but it says 'Refund Pending until the 28th November' what does this mean?
The 28th will take the the days from payment to 24 is this right?£2 Coins Savings Club 2012 is £4.............................NCFC member No: 00005.........
......................................................................TCNC member No: 00008
NPFM 210 -
The seller is as frustrated as I am.
They have refunded but it says 'Refund Pending until the 28th November' what does this mean?
The 28th will take the the days from payment to 24 is this right?
This probably means the seller didn't have enough funds in paypal to refund you and has had to draw on funds from a linked bank account. Therefore the payment you have received is probably an eCheque and these can take longer to clear than real cheques.It may sometimes seem like I can't spell, I can, I just can't type0 -
I sold something a couple of weeks ago that has not been delivered by RM.
The item value was £15 and I have a Post Office receipt with the buyers house number and post code on it.
I have copied the receipt to my buyer and asked him to contact his local sorting office.
If my buyer comes back with a negative response from the sorting office should I refund him and put in a P58 claim to RM?
It appears RM will only refund the value of the item and not Ebay and Paypal charges which does not seem right!0 -
I sold something a couple of weeks ago that has not been delivered by RM.
The item value was £15 and I have a Post Office receipt with the buyers house number and post code on it.
I have copied the receipt to my buyer and asked him to contact his local sorting office.
If my buyer comes back with a negative response from the sorting office should I refund him and put in a P58 claim to RM?
It appears RM will only refund the value of the item and not Ebay and Paypal charges which does not seem right!
I think most sellers would contact the sorting office themselves but yes if it's not there refund him and claim.
If the item had been delivered you would have £15 - fees. If RM pay you £15 compensation you still have £15 - fees, so why would you also need a refund on charges? Also RM are independent of eBay so your transaction on eBay is nothing to do with them. They only insure the item posted and nothing elseIt may sometimes seem like I can't spell, I can, I just can't type0 -
MyOnlyPost wrote: »I think most sellers would contact the sorting office themselves but yes if it's not there refund him and claim.
My buyer is 500 miles away so I thought it would be easier for him to contact his local sorting office.MyOnlyPost wrote: »If the item had been delivered you would have £15 - fees. If RM pay you £15 compensation you still have £15 - fees, so why would you also need a refund on charges? Also RM are independent of eBay so your transaction on eBay is nothing to do with them. They only insure the item posted and nothing else
I don't follow your reasoning. For the £15 sale I only got approx £14 after ebay and Paypal charges. If I repay my customer £15 I have lost £1 on the transaction through no fault of my own!0 -
My buyer is 500 miles away so I thought it would be easier for him to contact his local sorting office.
Personally, I always contact the DO if a parcel has gone astray, as I know what it looks like and this helps vastly when the person on the phone is looking for it quickly. Plus, it's not the customers problem, ever.0 -
theonlywayisup wrote: »Personally, I always contact the DO if a parcel has gone astray, as I know what it looks like and this helps vastly when the person on the phone is looking for it quickly. Plus, it's not the customers problem, ever.
It's the first time this has happened to me so thanks for the advice.
I agree it should not be the customers problem so I suppose I should repay him and put the loss down to experience!0 -
It's the first time this has happened to me so thanks for the advice.
I agree it should not be the customers problem so I suppose I should repay him and put the loss down to experience!
If you have a certificate of posting you can claim from Royal Mail. If not, then the least you should get is a book of 6 first class stamps.0 -
I don't follow your reasoning. For the £15 sale I only got approx £14 after ebay and Paypal charges. If I repay my customer £15 I have lost £1 on the transaction through no fault of my own!
Sorry, I don't think I was very clear. I assumed you already knew this.
If you find the original payment in Paypal and click on the refund link, Paypal refund the fees, so you only refund the actual money you received after fees.
If you then ask the buyer to cancel the transaction through eBay as a mutual cancellation and the buyer agrees, eBay refund the FVF fees to your account against your next invoice.
Finally re-list the item and if it sells you should not be charged for the re-listing (this only applies to private sellers I believe) as eBay offer 1 free re-listing per item.It may sometimes seem like I can't spell, I can, I just can't type0 -
theonlywayisup wrote: »If you have a certificate of posting you can claim from Royal Mail. If not, then the least you should get is a book of 6 first class stamps.
I have the certificate of posting and form P58. It appears you can only claim the value of the item but not postage charges.
Section 8: What is your item worth?
You can claim the actual cost of the item to you, i.e. what the item cost you to acquire, purchase or manufacture (or repair in the case of damage), up to a maximum of the market value or the
compensation payable for the service used, whichever is the lower.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards