Ebay buyer says they haven't received item yet

chancesare_2

Myonlypost (I wish)! You keep harking on at 14 days....it is 15 working days with them for UK parcels. But aside of that...I have a courier who won't take a claim before 30 days.....should eBay educate the buyer to that effect. Should my buyer wait?

MyOnlyPost

chancesare wrote: »

Myonlypost (I wish)! You keep harking on at 14 days....it is 15 working days with them for UK parcels. But aside of that...I have a courier who won't take a claim before 30 days.....should eBay educate the buyer to that effect. Should my buyer wait?

15 Days :eek: That changes everything then!

As for your courier who wants 30 days, don't use them. Your choice!

chancesare_2

MyOnlyPost wrote: »

15 Days :eek: That changes everything then!

As for your courier who wants 30 days, don't use them. Your choice!

By a week!

You say 14 days.....but RM say it is 15 working days (for them) ie 21 days!

So answer my question. Should a buyer wait 30 days if my courier say so?

chancesare_2

MyOnlyPost wrote: »

15 Days :eek: That changes everything then!

As for your courier who wants 30 days, don't use them. Your choice!

And Royal Mail is YOUR choice. So why should the buyer wait. Oh no. They don't have to they can INR with paypal.

Are you really this dense?

amcluesent

Buyer has just emailed me on non delivery, and on about the lest scammable item imaginable. I guess RMs seasonal workers are having an effect already ...:(

MyOnlyPost

chancesare wrote: »

So answer my question. Should a buyer wait 30 days if my courier say so?

Why would you want me to tell you what you should do for your buyer? I believe I have stated many times in more than one thread that sellers should run their own businesses as they see fit. See post 28 ^^

chancesare wrote: »

Are you really this dense?

When someone has an opinion that isn't the same as yours do you resort to insults? Are you really THAT ignorant?

We don't agree, let's leave it at that shall we?

chancesare_2

MyOnlyPost wrote: »

Why would you want me to tell you what you should do for your buyer? I believe I have stated many times in more than one thread that sellers should run their own businesses as they see fit. See post 28 ^^



When someone has an opinion that isn't the same as yours do you resort to insults? Are you really THAT ignorant?

We don't agree, let's leave it at that shall we?

My question was based on your answers. You use Royal Mail and for some bizarre reason you think because you chose Royal mail, your customers should wait what Royal Mail deem acceptable. Aside of that you still can't seem to get your head around the fact that Royal Mail don't deem a first class Inland item lost for 15 working days, or three weeks in your language. None of these is 14 days in any language.

So what is different in a courier taking 30 days to deem something lost, do you expect the customer to wait that long?

It is irrelevant what another company quote. Be it Royal Mail or a dodgy courier. eBay and Paypal are quite clear when an INR can be opened. And thankfully the seller has no control over that.

Because of this, sellers that know the eBay and Paypal guidelines act within them, they don't make it up as they go along and expect users to wait. Not that i am sure what you are waiting for. As waiting the 15 working days, doesn't get you the money back from them.
This is why I asked if you were dense.

Oliver14

That's the bit that doesn't make sense trying to force your customers to wait 15 days doesn't make your refunds miraculously appear. it also doesn't stop the item turning up. I had some post the other month turn up after 2 months. The quote people cheerio saying is RM don't deem an item lost until 15 days. So do they assume thst because they hit the 15 day mark that their claim cannot get refused by RM. Also the 15 day mark is not some miracle day that it is impossible for the item ever to then up.

It makes no financial sense to make customers wait long just on the off chance that the item may turn up. Most customers are honest and will pay if the item turns up. If though you force them to open an INR chances are they may think sod you as they will assume you have tried to rip them off. Also if yoir eventual RM claim is one of the ones when RM contact the buyer as well they ate unlikely to feel very helpful to you.

Also some posters on this thread sedum to be ignoring the fact that if buyers give you a few low DSRs that will cost you more money in possible lost sales or discounts which is likely to be more money than any lost items.

Sellers can make what decisions they want but these decisions have an effect. Just because RM or a courier deem an item lost at x number of days does not mean that's when customers deem them lost. On ebay or in any form of retail it's what customers think that matters. Especially when they can force you to refund via paypal and give you dsr's that will cost you more money in the longterm.

Customers are not doing you a favour by bugging from you. They are giving you money and expect something in return.

MyOnlyPost

chancesare wrote: »

for some bizarre reason you think because you chose Royal mail, your customers should wait what Royal Mail deem acceptable

Oliver14 wrote: »

That's the bit that doesn't make sense trying to force your customers to wait 15 days doesn't make your refunds miraculously appear.

MyOnlyPost wrote: »

Unlike most people on here I am able to have a hypothetical argument, i.e. what I am arguing is what should happen in an ideal world. It isn't necessarily what I adhere to or advise others to.

Seems I can only multi quote 3 posts so I also said

I have never said that I wouldn't refund within the 14 day period and I haven't advised the OP that they shouldn't either. I have simply stated the (Wrong ) facts with regard to RM refund policy and the reality of selling on eBay

So can you two get your heads around this?

I do not force my customers to wait any length of time for a refund, I had an item reported not delivered yesterday after 5 days. I requested that the buyer waited a little longer, (especially as eBay was quoting up to 23rd for expected delivery) and asked him what time frame he thought was acceptable before issuing a refund. I also assured him that I would refund if it didn't arrive. That is the reality of selling on eBay

There is a difference between hypothetically and the real world, I have said this numerous times. Do either of you remember the days of catalogue sales where it was standard procedure for deliveries to take up to 28 days? Everyone new this and it was an established fact. No one complained. In less than a generation everybody wants everything NOW! This is what is wrong with the system. Buyers sometimes have unrealistic expectations of sellers and eBay does nothing to protect the sellers from this. eBay knows the RM lost parcel policy (better than I do obviously), it knows what a reasonable length of time is to wait and yet it still allows some buyers to badger sellers for early refunds and leave poor feedback / DSR's because RM took a while to deliver. If you look at the DSR's it doesn't say delivery time, it says dispatch time. If a seller dispatches within 24 hours this should be 5 stars whether it takes a day or 2 weeks to arrive, yet a buyer can leave anything they want here, why?

My hypothetical argument is not with any individual seller or anyone who has posted on this thread, it is with eBay who continue to give sellers a rough deal and offer no real protection from malicious feedback, lying buyers and false INR, SNAD claims. eBay & Paypal regularly flout UK law because they know that no individual seller will take them to court. Just for the record I have 100% feedback and my DSR's are all over 4.9, I have had no personal problems with my buyers but that doesn't mean I cannot see how poorly eBay treat us sellers.

If chancesare and Oliver14 cannot see that maybe it is they who are dense

theonlywayisup

Myonlypost, you seem to say one thing and mean a host of others. I'm with chancesare and oliver.