Appen Butler-Hill

271906

Is anyone else having UHRS issues?

The way in which queries are judged and displayed appears to have changed.

Problem is I can't see how to submit my judgements on the review page now, so can't do any work!

System

pinkynlew wrote: »

I haven't had my payments for the work either. It says 0 for this fortnight but a payment being calculated in the next fortnight. I'm waiting to hear from the supervisor too. I'm glad its not just me!

I had an email to say we should hear something tomorrow

ANGELFLOWER

Is anyone else having time tracking issues? I have been doing the large sets and my time does not seem to be right. I have also been seeing the same sets so something not right.

271906

Yes Angelflower.

I thought I was the only one!!!

Yesterday I completed at least 4.2 hours (I always track manually) but UHRS shows only just over 3.

I'm really livid about it. I also had repeated sets - obviously the judgements weren't going through, and nor was the time.

Very much doubt they'll accept this though and reimburse me for the time I worked, and UHRS fails to show.

ANGELFLOWER

271906 wrote: »

Yes Angelflower.

I thought I was the only one!!!

Yesterday I completed at least 4.2 hours (I always track manually) but UHRS shows only just over 3.

I'm really livid about it. I also had repeated sets - obviously the judgements weren't going through, and nor was the time.

Very much doubt they'll accept this though and reimburse me for the time I worked, and UHRS fails to show.

I contacted them about it and got a standard answer about work only being recorded once submitted, but I was doing this. Maybe you could report it too so that they can see it is a bigger issue and not just me. I think the server maybe playing up so the work is not getting through. I am short on time today too.

271906

Yes, I reported it too.

I also got a standard response and a link to some excel sheet.

They treated it as if I didn't know how time tracking worked. They didn't seem to understand that I've been working with them long enough to know how UHRS operates, and have never had any problems with it, until yesterday when 1 hour of time I completed was lost.

I hope that other people have also realised there is a problem and will complain, but I very much doubt we'll get paid...

Not happy, as like you, I was really short of time yesterday, and didn't think I'd be able to complete the full 4 hours - I managed to do it in one big sitting, so was really unhappy to see it fail to track in full.

ANGELFLOWER

Yes, got the same email, and yes been working with them long enough to know what I am doing like you. So I wasn't happy with the response.

Hope it gets sorted quick.

271906

Yep, let's hope so.

There is no way we can be the only ones, so hopefully others complaining should convince them it's not an isolated incident.

Patchwork_Girl

271906 wrote: »

Yes Angelflower.

Yesterday I completed at least 4.2 hours (I always track manually) but UHRS shows only just over 3.

I had these problems too - last week Mon and Thurs - I reported it but got the same standard reply they you did.

MallRat

ANGELFLOWER wrote: »

Is anyone else having time tracking issues? I have been doing the large sets and my time does not seem to be right.

271906 wrote: »

Yes Angelflower.

I thought I was the only one!!!

Yesterday I completed at least 4.2 hours (I always track manually) but UHRS shows only just over 3.

Patchwork_Girl wrote: »

I had these problems too - last week Mon and Thurs...

Mmm.. Just checked my timer and it doesn't yet show the last hour I worked today. Finished over 2 hours ago, so a bit weird I suppose. Am just assuming it will be all up-to-date by tomorrow though, otherwise will join the rest of you in emailing...