Blue Screen twice in the past week

jinky67

Hi guys,

I wonder if one of you could take a look at my log and help me.

This was fifth time lucky trying to get the log as I couldnt access the hosts file at first.

All my drivers and virus databases are up to date, and I have gone through the speed up your pc thread and followed all the steps on there.

I am not very techie though, so you will have to be gentle with me:o




Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:24:41, on 15/11/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Sony\Marketing Tools\MarketingTools.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Mozilla Firefox 4.0 Beta 6\firefox.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Sony\VAIO Update 5\VAIOUpdt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.Google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [MarketingTools] C:\Program Files\Sony\Marketing Tools\MarketingTools.exe
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [Everything] "C:\Program Files\Everything\Everything.exe" -startup
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [NSUFloatingUI] "C:\Program Files\Sony\Network Utility\LANUtil.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: NSUService - Sony Corporation - C:\Program Files\Sony\Network Utility\NSUService.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: VAIO Media plus Content Importer (SOHCImp) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Media plus Database Manager (SOHDBSvr) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe
O23 - Service: VAIO Media plus Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\SOHLib\SOHDms.exe
O23 - Service: VAIO Media plus Device Searcher (SOHDs) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Media plus Playlist Manager (SOHPlMgr) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Files\Sony\VAIO Power Management\SPMService.exe
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VUAgent - Sony Corporation - C:\Program Files\Sony\VAIO Update Common\VUAgent.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9845 bytes

Sublime_2

No expert, but I found I used to get the BSOD through software conflicts while running vista. Not very helpful, but it all stopped when I upgraded to win 7.

Lemon_Labs

A BSOD should give you the faulting application with error code, if you can get them post it here after trying Blue Screen View.

http://www.nirsoft.net/utils/blue_screen_view.html

wakandem

Is an error message displayed when you get bsod?

More likely to be a an error on hard drive ( software problem ) or failing hard drive.
However there are masses of issues that could cause bsod.
RAM problems being another culprit

Run a disk check
open computer - c: drive - properties - tools - check for errors ( make sure all options are ticked) it will want to run the check on the next restart, accept and continue. It will take some time for the check (hrs) so prepare for that.
If ok I would be tempted to return to factory condition but be prepared to reinstall progs and backup all your files to another hard drive.

jinky67

wakandem wrote: »

Is an error message displayed when you get bsod?

More likely to be a an error on hard drive ( software problem ) or failing hard drive.
However there are masses of issues that could cause bsod.
RAM problems being another culprit

Run a disk check
open computer - c: drive - properties - tools - check for errors ( make sure all options are ticked) it will want to run the check on the next restart, accept and continue. It will take some time for the check (hrs) so prepare for that.
If ok I would be tempted to return to factory condition but be prepared to reinstall progs and backup all your files to another hard drive.

that is utterly beyond my very simple skills for a start:o, but I dont have another hard drive, nor can I afford one.

I shall do a disk check and see what shows up

mkw87

Anything you are doing when the BSOD occurs? Any changes to the hardware?

I personally would start disabling all those processes on startup, many of them aren't needed and some may be causing conflicts. cccleaner is a good tool for this.

If you want to take a more hands off approach, the Windows 7 forum is a great place to start. You just follow instructions and upload a zip file of your BSOD logs. The experts there fixed mine in a couple of days.

wakandem

Ok, don't worry, these things take some time.
There should be a key sequence on the viao that restores the pc, the vista cd that came with the laptop? but unless you back up your documents you will lose them. If it is your hard drive then a back up will be essential anyway as if it fails you are likely to lose everything.
From experience and reading line 20 in your hyjack this i suspect you have malware that has not been completly removed or has caused corruption.
Anyhow a restored system should not give software issues so if the problem persists you have a failing piece of the pc, most likely the hard drive itself which will need replacing.

jinky67

wakandem wrote: »

Ok, don't worry, these things take some time.
There should be a key sequence on the viao that restores the pc, the vista cd that came with the laptop? but unless you back up your documents you will lose them. If it is your hard drive then a back up will be essential anyway as if it fails you are likely to lose everything.
From experience and reading line 20 in your hyjack this i suspect you have malware that has not been completly removed or has caused corruption.
Anyhow a restored system should not give software issues so if the problem persists you have a failing piece of the pc, most likely the hard drive itself which will need replacing.

Laptop didnt come with a disc, nor did I make one

yes I know I know I should have


Only thing I can think thats changed is, last week laptop froze completely and started, what I can only call "screaming" loudly. I struggled to switch it off even with the button

I may possibly have been watching the boxing online;) but I did my usual virus scan start after and nothing showed up.

Although I am beginning to wonder if its something my daughter is doing when she is using it. She is only 10 so its not likely to be anything dodgy

wakandem

Take a note of any messages after disk check - if windows has had to fix sectors then get a new hard drive, otherwise it should be ok,
as with everything it is a process of elimination . Possibly a friend has a portable harddrive you can borrow if needed?
bsod is serious so a backup of your folders is a priority, even if you decide to take it to someone to fix they may not do a backup. If your folders are small you may be able to back up to a writable dvd or 2

jinky67

wakandem wrote: »

Take a note of any messages after disk check - if windows has had to fix sectors then get a new hard drive, otherwise it should be ok,
as with everything it is a process of elimination . Possibly a friend has a portable harddrive you can borrow if needed?
bsod is serious so a backup of your folders is a priority, even if you decide to take it to someone to fix they may not do a backup. If your folders are small you may be able to back up to a writable dvd or 2

I really dont have anything important that needs saving anyway. I only really use the lappy to access the net

wakandem

so many things could have gone wrong, is it getting too hot? Air channels clear of dust? Are you using the laptop where air can get to it ie not on the bed sunk into a duvet.
As the hard drive is the most likely componant to fail I aqlways look there first and then continue into other componants if i find it is ok.
Unlikely to be daughter!