Online shop requiring scanned copies of IDs

Flyboy152

dshart wrote: »

The OP cant change their signature on their ID in the timescale you would be talking about, but the company could flog the signature on the delivery note. You say it is unlikely but as in the case I had which I posted earlier the delivery company had signed for the delivery themselves and just left the package unattended. What if that package had been taken then? would they be willing to admit that they had signed for it themselves and left it or would they say we have a signature here that it had been signed for.

So, because you had a misunderstanding with a courier once, some years ago, you believe the seller (not the actual courier) in this tale, is willing to risk being convicted of fraud, for the sake of a few pounds?

Also in what you are saying, you are calling the OP a liar.

I have done no such thing and if you have any honour you will withdraw the remark.

If they are not lying and they have not received the package then they will have no problems if the CC company investigates.

Why do you think the CC company will not get involved? If goods have been ordered and not delivered then the CC holder has every right to raise the issue with the CC company and request a chargeback.

But they will first ask if there is proof of delivery, which, as far as the seller is concerned, there is. The seller will produce the proof and the credit card company will drop the investigation, because the OP refuses to provide proof of identity.

I had an issue previously where double what I ordered was delivered and after I sent the double order back the company delayed refunding my money as they had double charged me. I just phoned the CC company and informed them what had happened and sent them an email showing that the company was stalling and they did a charge back immediately. As it turned out in the end the company accounts eventually got round to processing a refund so I actually ended up paying nothing, I sent them a mail informing them of the fact and asked them to re-invoice but they were so disorganised they never got back to me.

But that has absolutely no bearing on ths case at all. In fact, it isn't even similar circumstances.

dshart

So what you are saying then is that the buyer never received the item and the seller claims they have a signed delivery receipt (but has not produced it yet) then the seller must be right?

If the seller has a signed delivery receipt then someone at the buyers house must have received the goods, but the buyer says that they have not been received, so you saying that the seller is correct implies that you believe the buyer is lying. And dont get on your high horse about me saying you are calling them a liar, you just about came out and said it in your earlier post about the company being fed up of people ripping them off.

Why is it up to the buyer to supply evidence? Why cant the buyer demand the evidence from the seller?

You say the CC company will ask for proof of delivery and the company will produce it, so why not produce it now? The company I dealt with had no problems producing a signed delivery, why are these being so cagey? The CC will not drop it on the company supplying a signed receipt as they would have to check the signature against the buyers.

The example I gave shows that the CC had no problem doing a charge back, and all I had to do was send them an indication that the seller was not taking action to resolve the problem.

In this day and age people are wise to be wary about who they send scanned copies of their ID to.

gandalfina

just posting an update on this issue: VERY still haven't solved the issue and haven't given me information on what is the status of this delivery. According to them it was delivered and case is closed. According to me I've paid for an item that was delivered to someone else this company has really made me mad.

Flyboy152

But they have told you of the status of he delivery. As far as they are concerned, unless you can prove otherwise, the goods have been delivered.

bod1467

Raise a CC chargeback, as said above.

dshart

gandalfina wrote: »

just posting an update on this issue: VERY still haven't solved the issue and haven't given me information on what is the status of this delivery. According to them it was delivered and case is closed. According to me I've paid for an item that was delivered to someone else this company has really made me mad.

If they are saying case closed and you have not received the goods then take it up with your credit card company as you have paid for goods and not received them. Your CC company should be able to deal with it from there. I am sure if the CC company do a charge back the company will very quickly show what evidence they have for delivery.

esuhl

Flyboy152 wrote: »

But they have told you of the status of he delivery. As far as they are concerned, unless you can prove otherwise, the goods have been delivered.

And the OP has advised Very of the status of delivery. As far as he/she is concerned, unless Very can prove otherwise, the goods have not been delivered.

Hopefully Very will see sense, but if not you can sue them for breach of contract in the county court. The Money Claim Online website will guide you through the process.

In accepting the order, Very have an obligation to deliver the goods. Whether the courier loses them, gives them to the wrong person, or leaves them in place where they were stolen is irrelevant. Until the customer has personally received the goods (or they have been accepted on behalf of the customer) then Very have not fulfilled their contractual obligations.

bod1467

And having a signature does NOT constitute acceptance by the customer, just that SOMEBODY has signed for it.

Flyboy152

esuhl wrote: »

And the OP has advised Very of the status of delivery. As far as he/she is concerned, unless Very can prove otherwise, the goods have not been delivered.

Hopefully Very will see sense, but if not you can sue them for breach of contract in the county court. The Money Claim Online website will guide you through the process.

In accepting the order, Very have an obligation to deliver the goods. Whether the courier loses them, gives them to the wrong person, or leaves them in place where they were stolen is irrelevant. Until the customer has personally received the goods (or they have been accepted on behalf of the customer) then Very have not fulfilled their contractual obligations.

But Very can prove the goods have been delivered. That is the point. They have a signature, it is now up to the OP to prove that what have is not her signature, but oddly seems reluctant to show the evidence.

Flyboy152

bod1467 wrote: »

And having a signature does NOT constitute acceptance by the customer, just that SOMEBODY has signed for it.

But in the absence of proof that the signature is not the OPs, I'd say they have their proof. If the OP wanted to prove it wasn't her signature, she has the solution available to prove it, but is unwilling to use it.

ETA:

What would you say is proof of delivery if a signature isn't?