Online shop requiring scanned copies of IDs

Flyboy152

fluffnutter wrote: »

I doubt they can insist on this. I should imagine the burden of proof lies with them to prove you did take receipt, not with you to prove you didn't. Legally, I expect they should take your word for it. In practice, it might be easier to comply but this will depend on your own personal attitude towards your data. If you're unhappy to do this, try telling them it's not up to you to prove your innocence and under the DSR the failure of the courier to deliver to you and you alone is their problem not yours.

But then the courier could always call round and ask to see the OP's identification.

On the face of it, I can see Very has a point, they are probably getting a bit fed up with people ripping them off.

Flyboy152

gandalfina wrote: »

Thank you for your replies. I agree completely that they should be the one proving that the goods were delivered.

Is there an institution where a consumer can complain about the conduct of an online merchant?

Thanks,
Millie

It depends on what the behaviour is, but very often Trading Standards are the people to talk to, however, in this case, I can't see them helping much. If you refuse to comply, Very can simply say, well we have delivery, therfore we have upheld our end of the contract, it will then be up to you to prove it wasn't you who signed for it.

Flyboy152

tom717 wrote: »

They could also very easily copy your signature to another document to "prove" that the delivery was signed for.

Well, yes, theoretically they could, but I really don't think they would, do you?

Flyboy152

gandalfina wrote: »

I've just got a reply from Very continuing to insist that I first send them a copy of my documents before they send me specific information to whom the delivery was done:

"As far as we know, the parcel was delivered to your home address as it's not stated it went somewhere else, but this could change.
Like I said, we do require Proof of ID to further this investigation. If you are uncomfortable with sending information via email, you can send it through the post. Once we receive proof of ID, and if the signatures do not correspond, we will send you a copy of the signature for your own analysis."

Honestly, I find them very unprofessional.

How? I find their approach to be nothing but.

Flyboy152

gandalfina wrote: »

The case here is not me being stubborn, but rather mistrusting this site that they are using the correct procedures to track a missing delivery. They have failed to deliver something, got already my money, and now they want my scanned documents.

I can't be sure that the documents are secure, that they are not going to misuse my signature for something, and moreover, they have bizzare delivery terms for you to go and pick up for free your items at local off-license by presenting 2 copies of IDs, or pay extra and get it delivered to your door. I've paid extra to get it delivered to my door. They failed to deliver, and now want to force me to send them scanned documents to prove identity. Honestly this shop is a joke, if I'd new in the first place that this is going to turn into such a farce I'd never even order anything from them, but who knew.....

Such as what?

BlueAngelCV

Flyboy152 wrote: »

Such as what?

Such as copying the signature to try and prove that it was delivered when it wasn't.

I certainly wouldn't let them have any personal documents. There is no reason for you to prove your identity. They contracted to deliver the goods and they have not. It is for them to prove that they have done so.

Flyboy152

BlueAngelCV wrote: »

Such as copying the signature to try and prove that it was delivered when it wasn't.

Oh come on, for goodness sake, that really is a bit paranoid, isn't it? This is a multi-million pound company, I am pretty sure they wouldn't risk being prosecuted for fraud for a fifty pound dress. If it was found to have been delivered to the wrong address, then they would probably claim from the courier company.

I certainly wouldn't let them have any personal documents. There is no reason for you to prove your identity.

Well, Very seem to disagree. As far as they are concerned the item was delivered; they have a signature for it. It is now up to the OP to prove it wasn't them.

They contracted to deliver the goods and they have not. It is for them to prove that they have done so.

They already have, they have a signed delivery note.

OP, if you are as paranoid as some are suggesting you should be, ask them if they will accept an independent verification of your identiy, from a third party.

dshart

I still do not understand why they cannot send a copy of the signed delivery note? Why do they say they want to check the signature first and if they don't match then they can send a copy to the customer?

Personally I would just report it to the credit card company and let them deal with it.

Flyboy152

dshart wrote: »

I still do not understand why they cannot send a copy of the signed delivery note? Why do they say they want to check the signature first and if they don't match then they can send a copy to the customer?

Personally I would just report it to the credit card company and let them deal with it.

In case the OP changes their signature.

The credit card company won't get involved, because the seller has proof of delivery.

dshart

Flyboy152 wrote: »

In case the OP changes their signature.

The credit card company won't get involved, because the seller has proof of delivery.

The OP cant change their signature on their ID in the timescale you would be talking about, but the company could flog the signature on the delivery note. You say it is unlikely but as in the case I had which I posted earlier the delivery company had signed for the delivery themselves and just left the package unattended. What if that package had been taken then? would they be willing to admit that they had signed for it themselves and left it or would they say we have a signature here that it had been signed for.

Also in what you are saying, you are calling the OP a liar. If they are not lying and they have not received the package then they will have no problems if the CC company investigates.

Why do you think the CC company will not get involved? If goods have been ordered and not delivered then the CC holder has every right to raise the issue with the CC company and request a chargeback. I had an issue previously where double what I ordered was delivered and after I sent the double order back the company delayed refunding my money as they had double charged me. I just phoned the CC company and informed them what had happened and sent them an email showing that the company was stalling and they did a charge back immediately. As it turned out in the end the company accounts eventually got round to processing a refund so I actually ended up paying nothing, I sent them a mail informing them of the fact and asked them to re-invoice but they were so disorganised they never got back to me.