Online shop requiring scanned copies of IDs

DCFC79

gandalfina wrote: »

I've just got a reply from Very continuing to insist that I first send them a copy of my documents before they send me specific information to whom the delivery was done:

"As far as we know, the parcel was delivered to your home address as it's not stated it went somewhere else, but this could change.
Like I said, we do require Proof of ID to further this investigation. If you are uncomfortable with sending information via email, you can send it through the post. Once we receive proof of ID, and if the signatures do not correspond, we will send you a copy of the signature for your own analysis."

Honestly, I find them very unprofessional.

i wouoldnt say unprofessional, they're following protocol and want to make sure you signature doesnt match match the 1 of the person who took the item in.

gandalfina

The case here is not me being stubborn, but rather mistrusting this site that they are using the correct procedures to track a missing delivery. They have failed to deliver something, got already my money, and now they want my scanned documents.

I can't be sure that the documents are secure, that they are not going to misuse my signature for something, and moreover, they have bizzare delivery terms for you to go and pick up for free your items at local off-license by presenting 2 copies of IDs, or pay extra and get it delivered to your door. I've paid extra to get it delivered to my door. They failed to deliver, and now want to force me to send them scanned documents to prove identity. Honestly this shop is a joke, if I'd new in the first place that this is going to turn into such a farce I'd never even order anything from them, but who knew.....

dshart

gandalfina wrote: »

I've just got a reply from Very continuing to insist that I first send them a copy of my documents before they send me specific information to whom the delivery was done:

"As far as we know, the parcel was delivered to your home address as it's not stated it went somewhere else, but this could change.
Like I said, we do require Proof of ID to further this investigation. If you are uncomfortable with sending information via email, you can send it through the post. Once we receive proof of ID, and if the signatures do not correspond, we will send you a copy of the signature for your own analysis."

Honestly, I find them very unprofessional.

Why should you send them your signature first, as was pointed out earlier they may be able to use that to forge a signature. Why will they only send you the signatures for your analysis if they do not correspond?

Ask them to provide proof that they sent the items and proof that you received and signed for the items. Your signature on your ID cannot be changed but one on a delivery receipt can be. If they still hold out I would just raise it with your credit card company as undelivered goods.

dshart

I had a case a few years ago where I was expecting a delivery which was quite urgent but I knew no one was going to be in on the day I received the email telling me it would be delivered that day. I phoned up to get the day changed and was told the item had already been delivered and signed for. I told them that was impossible as there was no one in, and they forwarded me by email a copy of the signed for delivery. The signature was just a squiggle and you couldn't even tell what letters it was supposed to represent. I assumed that it must have been signed for by a neighbour even though they were adamant that it was not. Anyway when I returned home the package had been left on my porch, so the delivery person must have signed for it himself.

The main point being that they were able to easily send me a copy of the signed receipt.

esuhl

I would be tempted to send them a letter (by recorded delivery) tell them that they have breached the contract of sale, and that if they do not remedy the problem then you will make a small claim against them in the county court. Then sign the letter so that have a record of your signature.

I don't think that Very could claim that they were uncertain as to your identity since they (presumably) don't have anything to compare any "scanned IDs" with except your signature which you would have provided in the letter.

If they fail to respond as you wish, you could start a claim against them via the Money Claim Online website, or if you paid over £100 by credit card, you could claim against the credit card company under section 75 of the Consumer Credit Act.

(I'm not a lawyer, by the way, so this isn't legal advice!)

wealdroam

Distance Selling Regulations allow you to cancel an order up to seven days after delivery.

As the thing is yet to be delivered, cancel the order now.

Have a look at the OFT's guide to the DSRs for further information on how to cancel.

You should also note that the cancellation is unconditional.
This means that they must refund your money, including delivery charges, even though you will not be returning the goods.

This then puts you in control, and leaves them to amuse themselves searching for the missing item.

withabix

I'm sure Very's delivery company (YODEL) take photos of the front door of the house where the delivery was made, using their handheld scanner, although I could be mistaken! (maybe it is one of the others).

As for signatures not matching, I always do a squiggle, so god knows what that is supposed to prove...

Ask them to send you the evidence of delivery first.

monalia

If you paid by credit card inform your bank to cancel the transaction. The burden of proof lies with the vendor. They would then have to show you their proof of delivery.

gandalfina

Thank you guys for the advice.

Millie

arcon5

withabix wrote: »

I'm sure Very's delivery company (YODEL) take photos of the front door of the house where the delivery was made, using their handheld scanner, although I could be mistaken! (maybe it is one of the others)

I've heard that previously also. Even that though doesn't prove an item has been delivered. Infact in reality the only way to actually completely prove a delivery would be to record it being received.


Personally I don't see the problem with Very wanting to verify your identity and compare signatures.