Free Phone From O2

manch235ter

i got my phones! one of them arrived no problem , and the other they sent teh email saying they would cancel it.

I rang straight away and informed that i WOULD be taking legal action with my solicitors , as the payment agreed was ZERO! once they send the email confirming acceptance of the order , they agree that the price to be paid is the price stated , £0.00 , THUS they have a legal requirement to send the phone! needless to say , the phone arrived!

silkysmooth69

i just had phone call from 02 saying they are not sending phone as on the website there was a technical glitch and its in there t&cs that no one will get a phone or has recieved them i mentioned there t &c they said they are under no obligation ect ect so what can i do now as i told her i will be taking in further and they ahve not had the lg phone ioin stock for 4 months

waveyd

Just to rub it in, the following links will still let you set the LG L343i as your mobile on your O2 account and put it in your basket ;-))

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=355&tab=1

http://216.239.59.104/search?q=cache:SYfGG4ww7NsJ:https://shop.o2.co.uk/phone/features/LG/L343i+LG+L343i+site:shop.o2.co.uk&hl=en&ct=clnk&cd=1&gl=uk

Might be pointless - but at least they can't say the phone doesn't exist in O2!

Am waiting for my callback from 'another department' after phoning PAYG customer services telling them that I had an order confirmation followed up by email to say sytem glitch blah blah blah. Cost me £3.50 for an 8 minute call - so I figure a few of those and they'll probably throw the phone in for free anyway!!!

PennyPincher247

My mate tried for one of these, today they told him he didn't have a chance of getting it

beejaybee

I`ve followed the instruction exactly & can`t get anywhere. Must be thick

manch235ter

its ended now beejaybee

beejaybee

Thanks for that manch235ter. So I`m not as thick as I thought then;)

silkysmooth69

Thank you for contacting customer service.

Thank you for your email advising us you would like us to send a free of charge
handset to you. I'm sorry you're unhappy, as you've been advised you won't
receive the orders that you've placed.

I'm sorry we're unable to send this order out to you; this is because theres
been a system error on our website. At the time of this error the LG L343i, O2
Ice and Motorola L6i wasn't advertised at £0.00, it was only when you came to
pay for your order that you would've seen the zero price.

I've forwarded your details to our support team who will contact you within 24
hours to discuss your order further.

I understand you ordered the phone in good faith and I understand how
frustrating this must be for you. I appreciate your patience and understanding
and Im sorry for any inconvenience this may have caused you.
THATS WHAT I GOT IN AN EMAIL

silkysmooth69

anyone else get this?????????????

silkysmooth69

can anyone help me on this what do i do now