Free Phone From O2

silkysmooth69

but surely if they messed up on that phone aswell and these people will get ther phones shouldent the same contract be the same

sb44

silkysmooth69 wrote:

but surely if they messed up on that phone aswell and these people will get ther phones shouldent the same contract be the same

I would have thought so but you never know.

I suppose it is time to sit back for a while and wait to see if one arrives then think about emailing them.

How long are other people waiting before they contact o2 or are the majority of you just assuming you won't be getting the phone?

Myosin

I emailed in and was told that it was a glitch etc.. now I've sent in a message stating their T&C's and that I'd consider legal advice if I didn't receive the order. Today I received this message back from O2:

I'm sorry that you're unhappy with our previous responses. I can only reiterate what my colleagues have told you previously that we will not be sending you a free phone. If you remain unhappy with how your complaint has been dealt with please contact our complaint review team in writing at the address below: Complaint Review Service PO Box 116 Leeds LS11 5DS Alternatively, if you would like to supply us with a daytime telephone number I can arrange for our support team to contact you to discuss this matter further.

Now I've escalated this to a complaint and have also posed as a customer wanting to cancel my pay-monthly contract - it was met with an emphatic NO. So why should I treat them any differently? Their terms and conditions do not allow for any technical glitches as they shouldn't confirm order of the handset.

Myosin

Success!!! :T :T :T After quoting contract law, I have had my phones dispatched and am tracking them with DHL right now!

Perseverance does pay off :beer:

manch235ter

Myosin wrote:

Success!!! :T :T :T After quoting contract law, I have had my phones dispatched and am tracking them with DHL right now!

Perseverance does pay off :beer:

What exactly did you quote regarding contract law? Might be of help to some people still awaiting there phone!

silkysmooth69

yeh help us out here lol

jeppy

Myosin wrote:

I emailed in and was told that it was a glitch etc.. now I've sent in a message stating their T&C's and that I'd consider legal advice if I didn't receive the order. Today I received this message back from O2:

I'm sorry that you're unhappy with our previous responses. I can only reiterate what my colleagues have told you previously that we will not be sending you a free phone. If you remain unhappy with how your complaint has been dealt with please contact our complaint review team in writing at the address below: Complaint Review Service PO Box 116 Leeds LS11 5DS Alternatively, if you would like to supply us with a daytime telephone number I can arrange for our support team to contact you to discuss this matter further.

Now I've escalated this to a complaint and have also posed as a customer wanting to cancel my pay-monthly contract - it was met with an emphatic NO. So why should I treat them any differently? Their terms and conditions do not allow for any technical glitches as they shouldn't confirm order of the handset.

I too have received this email and also replied advising that I want to cancel all my contracts with them as soon as feasably possible.

What part of contract law did you refer to to make them change their mind. How did you word your letter/email?

Your help is appreciated.

vikki2k1

yeah what did you say to them? i keep on getting the same replies from them!
they aren't paying any attention.

techmob

yeah, who did you contact

i.e email address?

and what did you quote

thanks

tee_two

what does it mean by back in web browser