SpeckyFourEyes - Just Plain Awful.

JustWonderful

I ordered some glasses on the 23rd SEPTEMBER in an offer where you got a pair of Bench glases for £21 delivered. They aim to dispatch glasses in a week, but say it may take 3 weeks if busy.

I rung them up in about the 5th week and they said they were being sent out that week. Didn't turn up.

Emailed them last week- no response.

Posted on their Facebook wall- comments deleted, no reponse.

A shambles of a company. DO NOT ORDER from them, they often do offers like the one I bought, but they seemingly do not deliver the goods.

What should I do next?

proactive

what a name for a company

shaun_from_Africa

Providing that you paid by credit or debit card, contact your card issuer and request a chargeback for the money stating that the goods haven't been supplied.

Contemptuous

I have the exact same problem! I ordered during that promotion at the very beginning of October. After making a comment on their Facebook wall about not having yet received my glasses (on 25/10) I was then immediately sent a dispatch email and my comment was removed. To date, still no glasses received! I posted again on Facebook to ask where my glasses were and the comment was again removed. I then emailed customer services, they assured me the goods were posted on 25th Oct and I should take the matter up with Royal Mail! They also accused my Facebook comments of being defamatory and this is apparently why they were removed (although I see nothing defamatory about asking where the goods I paid for well over a month ago are!) I'm pretty appalled at their "customer service". Would not touch with a barge pole even IF my glasses do actually turn up!

isplumm

Contemptuous wrote: »

I have the exact same problem! I ordered during that promotion at the very beginning of October. After making a comment on their Facebook wall about not having yet received my glasses (on 25/10) I was then immediately sent a dispatch email and my comment was removed. To date, still no glasses received! I posted again on Facebook to ask where my glasses were and the comment was again removed. I then emailed customer services, they assured me the goods were posted on 25th Oct and I should take the matter up with Royal Mail! They also accused my Facebook comments of being defamatory and this is apparently why they were removed (although I see nothing defamatory about asking where the goods I paid for well over a month ago are!) I'm pretty appalled at their "customer service". Would not touch with a barge pole even IF my glasses do actually turn up!

Just remember that how they send them is nothing to do with you - your contract is with the supplier - not RM - so keep the pressure on them .....

Mark

Contemptuous

isplumm wrote: »

Just remember that how they send them is nothing to do with you - your contract is with the supplier - not RM - so keep the pressure on them .....

Mark

Thanks for this - I've just sent them another email to that effect. I have no intention of chasing Royal Mail for a parcel which very likely does not exist! I have a very reliable postal service where I live so I would have received my glasses days ago had they been posted on 25th October as I was promised! Not impressed.

JustWonderful

shaun_from_Africa wrote: »

Providing that you paid by credit or debit card, contact your card issuer and request a chargeback for the money stating that the goods haven't been supplied.

Unfortunately I paid by cheque; to pay by card was not working on the night I was paying, so sent a cheque. :mad:

I have ordered glasses from online companies before and never had an issue.

pmduk

If you check the whois for the site you'll see a mobile number listed. You might want to try that as google streetview looks as though the address is just a residential street. Are you sure the goods are being despatched from the UK and not dropshipped from China?

Enfieldian

proactive wrote: »

what a name for a company

Absolutely.

I think I saw an advert for them on a hoarding by a motorway.

I made the decision there and then never to buy anything from them, even if they were the last opticians in the world.

Big_Ed

Wish this thread had been around a month ago when I ordered. Still nothing, and whenever I ask I get the standard "oh they'll be dispatched on xday" but they never are. I'll give it another week (that way it'll be well over the 28 days) and then cancel.

JustWonderful

Big_Ed wrote: »

Wish this thread had been around a month ago when I ordered. Still nothing, and whenever I ask I get the standard "oh they'll be dispatched on xday" but they never are. I'll give it another week (that way it'll be well over the 28 days) and then cancel.

I can't see how to cancel :mad: