Seller trying to increase postage

soolin

macfly wrote: »

That's not the OP's question though. She is annoyed at not getting her item for less than cost and wants to know what she can do to force the sale.
Followed by all the self righteous comments that always appear on this subject. These forums are about saving money, not exploiting someone's mistake.

No, OP has paid the cost as requested by the seller, they have not paid less nor have they tried to negotiate a discount. It is only 9 days later that the seller suddenly finds they want more- it is those 9 days that make me want to neg- not the request for more money.

I used to buy a lot of books from 'private' sellers who were listing at 99p and then trying to add more onto the postage when I won at 99p. However most contacted me imemdiately after the sale telling me they couldn't possibly send for that price, if they just refunded I tended not to bother leaving feedback at all. If they asked for more and refused to send unless I paid I refused, requested a refund and left a neutral. If however they messed around, refused to send or refund me promptly, or as one did start lying that ebay told them they could keep my money unless I paid more- then I negged.

So if it is now acceptable to change the auction terms after 9 days, why aren't we all listing at 99p with nominal postage to get high up in Best Match- and adjusting it only when a buyer wins? I suggest that is because most of us realise that isn't what a good seller does.

MyOnlyPost

soolin wrote: »

No, OP has paid the cost as requested by the seller, they have not paid less nor have they tried to negotiate a discount. It is only 9 days later that the seller suddenly finds they want more- it is those 9 days that make me want to neg- not the request for more money.

I used to buy a lot of books from 'private' sellers who were listing at 99p and then trying to add more onto the postage when I won at 99p. However most contacted me imemdiately after the sale telling me they couldn't possibly send for that price, if they just refunded I tended not to bother leaving feedback at all. If they asked for more and refused to send unless I paid I refused, requested a refund and left a neutral. If however they messed around, refused to send or refund me promptly, or as one did start lying that ebay told them they could keep my money unless I paid more- then I negged.

So if it is now acceptable to change the auction terms after 9 days, why aren't we all listing at 99p with nominal postage to get high up in Best Match- and adjusting it only when a buyer wins? I suggest that is because most of us realise that isn't what a good seller does.

So when a seller admits they aren't prepared to sell at the end price you don't neg, so long as they do it in an appropriate time frame. These are the very sellers you should be giving a neg to. I always sell my goods at the end price as that is the market price on that day. If it's less than I wanted / expected then so be it. I would expect a big dirty neg from anyone if I said "I can't possibly send it at that price".

I've mentioned previously that 9 days is too long, but surely this is exactly what the DSR is for? Leave a neutral stating seller made an error in postage price and refunded (If indeed she does) and then mark down on communication and despatch time. A neg is only warranted if she refuses to refund.

George_Michael

A neg is only warranted if she refuses to refund.

I thought that the main purpose of the feedback system why to show how satisfied or unsatisfied a buyer was with the whole transaction and not just one part of it.

Whenever you buy or sell something, we ask that you leave Feedback about the transaction that reflects your experience with the buyer or seller.
Leaving honest comments gives members a good idea of what to expect when dealing with other members

Irrespective of the seller refunding, they have still messed the OP about, kept their money for 9 days (and possibly longer by the time they refund) & refused to honour the details that they gave on the listing.

Yes, it's only a couple of pounds, but why should that matter?

vicx

A few have mentioned about the 9 days wait before the seller contacted the buyer regarding the postage mistake. The seller might have been on holiday and only returned, which could have been stated in their listing and the buyer/OP agreed to prior to bidding.

The question is regarding extra postage costs though. As others have stated, you do not 'have' to pay extra for postage costs for the sellers mistake but if you want the item then pay up or ask for an immediate refund.

soolin

vicx wrote: »

A few have mentioned about the 9 days wait before the seller contacted the buyer regarding the postage mistake. The seller might have been on holiday and only returned, which could have been stated in their listing and the buyer/OP agreed to prior to bidding.

The question is regarding extra postage costs though. As others have stated, you do not 'have' to pay extra for postage costs for the sellers mistake but if you want the item then pay up or ask for an immediate refund.

Seriously who goes on holiday and leaves items running to end for 9 days before they return? If sellers are too dim to understand paypal protection and the need to ship promptly then maybe negging them and ultimately hoping they get suspended might save such sellers a great deal of grief in the future.

vicx

soolin wrote: »

Seriously who goes on holiday and leaves items running to end for 9 days before they return? If sellers are too dim to understand paypal protection and the need to ship promptly then maybe negging them and ultimately hoping they get suspended might save such sellers a great deal of grief in the future.

Maybe there is more to this than the OP knows or explained. I have never known a seller to wait 9 days before dispatching the item but things can happen and this could have been explained in the listing prior to bidding or the seller may have contacted the buyer/OP regarding this.

bris

If it's a business seller then they get what they deserve, a private seller making a mistake however shouldn't be held to ransom. If it's still a good buy at a fiver then pay it and be fair, or if not ask for a refund. Not everyone on here is going to agree with your stance on this one though, it may be money saving but (for me anyway) not at an innocent mistakes expence.

techspec

Sellers mistake - seller covers it. Its that simple.

I sold 10 items at 99p freepost - postage cost £1.39 each. But i just wanted someone to use them.

One buyer felt guilty and sent an extra £1 - so i sent him two of the items.

The seller should put it down to experience and move on - buyer as done nothing wrong.

If they don't send - a neg and low dsr's is fair - and i rarely ever leave a neg.

digitalphase

I think the seller should swallow the extra, as it's her mistake. I've undercharged for postage before and had to pay the difference out of my own pocket.

The 9 days is odd, but we don't know the full story. What was the estimated despatch?

I don't think it's fair to leave negative, but I personally hate leaving neg unless I really have to.

At the end of the day it's only a 99p dress, so if you really want it then maybe just pay the extra if you think she won't send unless you do? I don't think it's really worth all this fuss.

Norfolk_Jim

If you are reduced to selling your dress for 99p times might be pretty hard. Maybe the seller was agonising over taking a hit on the postage or asking for more postage. Maybe the seller was feeling really low about trying to make a few pennies from selling the dress only to lose out from a mistake, another kick when you're down. Not everyone is a professional. Theres been a couple of times when a sale ended up costing me money - of course I just took the hit. Do you really want the dress? Say no if you don't want it that bad - it's not like you are being massive scammed is it, as disappointing as it might be. I was disappointed too when I tried to make a couple of quid out of desperation and ended up out of pocket instead - Or might be nothing like that - or then again?