Tesco delivered shopping covered in bleach!

amandamilner

visidigi wrote: »

I cannot see how any of your complaint makes then thieves. Its also a pretty stong work to use against people where you have no proof to substantiate your claim.

We do have p[roof, we have the cctv video sent from tesco showing the doors closing on his neck. Id like to see you chill if ur food was covered in bleach. Or were injured by faulty doors.

visidigi

amandamilner wrote: »

pink shoes which Tesco do you use? We have had the worse continual customer service with them. They are thieves. Im afraid you will have a really fight on your hand to get anything back from them. They once delivered me out of date cream, and when I complained they told me that things like fruit does go off. And when their sliding doors slammed on my boyfriends shoulder prompting him to have 4 osteopathic treatments, they told him he shouldnt have stood in their way. Thieveing !!!!!!!s who care more about their profits than anyone.

visidigi wrote: »

I cannot see how any of your complaint makes then thieves. Its also a pretty stong work to use against people where you have no proof to substantiate your claim.

amandamilner wrote: »

We do have p[roof, we have the cctv video sent from tesco showing the doors closing on his neck. Id like to see you chill if ur food was covered in bleach. Or were injured by faulty doors.

*sigh* How does a door hitting someone make them a thief. Seriously now, come on...They are two seperate things.

Oh and one post its the shoulder, next its the neck... I'm not doubting it happened (accidents do) but be consistent eh?

dshart

I think it was also poor service from the delivery person. If bleach had spilt in the van they must have been able to smell it. The correct course of action upon the delivery person realising there was a spill and a chance of food being contaminated is to inform their depot and have the food checked for contamination. Would the response from most people on here have been the same if some child had eaten some contaminated food and was laying in hospital?

The OP should have refused the order once they realised that there was a possibility of contamination or at the very least checked the delivery closely before signing for it.

Accidents do happen but contamination of foodstuff with chemicals can be very dangerous, what if it had been a chemical not as obvious smelling as bleach? Tesco should investigate and ensure measures are taken to prevent contamination of food.

timbstoke

dshart makes a valid point - not everything has the obvious strong smell of bleach. Worse, if it was a multiple spillage and a cleaning product containing ammonia had gotten mixed with the bleach, the result is quite a toxic gas.

However, Tesco are generally pretty good at this kind of thing. If you're not happy with the outcome from the store itself, complain online - the online customer services are generally very good.

peachyprice

dshart wrote: »

IWould the response from most people on here have been the same if some child had eaten some contaminated food and was laying in hospital?

Would most people on here have accepted a food order that was contaminated with bleach, as the OP knew it was at the time?

texranger

I am wondering if the OP made this up as since it happened they have not been back online to see what outcome they got from Tesco

dshart

peachyprice wrote: »

Would most people on here have accepted a food order that was contaminated with bleach, as the OP knew it was at the time?

Well a few posters appear to be of the opinion that it is not a big deal, accidents happen, just get Tesco to replace the order, end of story. I was just trying to point out that the incident could have had serious consequences and there is no way the driver could not have known about the spillage as the van would reek of bleach if as much had spilled as indicated by the OP.

Jeff_Bridges_hair

dshart wrote: »

Well a few posters appear to be of the opinion that it is not a big deal, accidents happen, just get Tesco to replace the order, end of story. I was just trying to point out that the incident could have had serious consequences and there is no way the driver could not have known about the spillage as the van would reek of bleach if as much had spilled as indicated by the OP.

But as far as the OP has mentioned none of the food was contaminated - just the packaging. And you dont eat the outer wrapping of things like Rice Krispies so you wouldnt get ill from that either.

I understand that food can get contaminated but this I should imagine is always at the point where it is packaged/prepared and there are very few foodstuffs that i know of that are packaged using a material that would let a chemical seep through without damaging the packaging in the first place - which the more normal of us out here in the big bad world would notice when using said product.

Massive storm in a very small teacup this. An accident has occured at a time when help is not directly available within the OPs percieved timeline. You cant account for when or when an accident will happen and if it cant be dealt with at the time you notice it then have a bit of patience until you can speak to someone to rectify your problem.

If you cant get a decent solution to your problem(and as has been said Tesco are good at this) then come on here and rant as you will havea valid point and not something that is done during a period of emotional/frustrated distress

peachyprice

dshart wrote: »

Well a few posters appear to be of the opinion that it is not a big deal, accidents happen, just get Tesco to replace the order, end of story. I was just trying to point out that the incident could have had serious consequences and there is no way the driver could not have known about the spillage as the van would reek of bleach if as much had spilled as indicated by the OP.

Accidents do happen, but OP was on here ranting before she'd even given Tesco's a chance to rectify the problem, a problem she needs to take some responsibility for herself. She accepted the order knowing full well that it reeked of bleach. I wouldn't have, no matter what the drive said to me.

As for serious consequences? You say the driver must have know that there had been a spillage because his van would have reeked of bleach, by the same token the OP wouldn't have served food that had been contaminated, because it would have reeked of bleach. You can't have it one way and not the other.

visidigi

texranger wrote: »

I am wondering if the OP made this up as since it happened they have not been back online to see what outcome they got from Tesco

Im starting to think this could be true too...