NATWEST DOWN: Latest update

fozmcfc

As per Stclair post in the other thread.

Taken from the banks terms and conditions:

14.7 Availability of the Service

14.7.1 While we will make reasonable efforts to provide the Service, we will not be liable for any failure to provide the Service, in part
or full, for any cause that is beyond our reasonable control.
This includes, in particular, any suspension of the Service
resulting from maintenance and upgrades to our systems

or the systems of any party used to provide the Service

CKhalvashi

agrinnall wrote: »

Feel free to update us with the full details of your payment from NatWest when you get it...

£275.00 in account now. As stated, the FOS would have cost Natwest £500. Look at it like this, that is 2 weeks mortgage interest, plus anything else they can squeeze from me, simply worth doing.

jalexa

texranger wrote: »

good luck i can tell you the only outcome of this. "YOU ACCOUNT WILL CLOSE IN 30 DAYS PLEASE FIND ALTERNATIVE BANKING ARRANGEMENTS"

Is that inside information or uninformed speculation?

I note you quote. What is the quote taken from?

jackjones01

Jalexa do you bank with natwest or have you previously?

stclair

CKhalvashi wrote: »

Hey MSE users,

I’ve just had a conversation with Natwest regarding problems with their systems. I have been assured by them that their systems should be up by 2pm and that if you have called more than once (as I will have done at 2pm!), they will be paying both my time at full charging rate (£180/hour for private work!!!) and the cost of both phonecalls, with no proof of loss.

If you’re in the position of having tried to contact them this morning, try this approach with them. I’m not on fee-earning today, however have stated that time is an issue and drummed this agreement with them literally 5 minutes ago. Give your normal hourly wage a try, plus any costs you have faced if the systems are not up by 2pm (overdraft interest, fees if you have had to buy something and slipped over the limit/3pm etc). I have made it perfectly clear to Natwest that I am working, but not earning anything myself today. This will see an average £20 in the pocket of MSE users that are with Natwest and experiencing problems.

Speak to you later on!

Chris

The system was stuck in an update so the system will not even know you even went over drawn etc. So the system still thought it was 2.30am until last night at 10.00pm ish so what you have mentioned will not make one bit of difference.

Plus really any funds paid into your account of a weekend are not cleared funds until Monday the bank give you the privilege of letting you have access to them over the weekend.

What would happen if the bank ever changed the process and did not let you have access to the funds until the Monday?

tagq2

CKhalvashi wrote: »

£275.00 in account now. As stated, the FOS would have cost Natwest £500. Look at it like this, that is 2 weeks mortgage interest, plus anything else they can squeeze from me, simply worth doing.

I think what you mean is that they paid you back for the time you spent waiting on the telephone at the rate you normally charge clients, rather than for the time you could not do some work because the system was down.

If your debt in your signature is with Natwest and you're making good on repayments, I'm not entirely surprised.

CKhalvashi

jackjones01 wrote: »

Jalexa do you bank with natwest or have you previously?

NW are perfectly reasonable if dealt with properly. I take a ‘No rubbish, but I’ll be fair’ approach with a bank (or anyone else for that matter). It’s when a company wants to act in an unacceptable manner that I have a problem with them.

£275 is perfectly reasonable under the circumstances, as it covers any costs that I have faced plus a reasonable amount for the inconvenience caused; in fact, this is more than generous. This shows that my approach works. I am worth over £2,000 to Natwest each month in interest payments, I am dealing with my debts, and my money problems actually started when I took one of their own business advisors advices and remortgaged with a house I couldn’t ideally afford to start the company, racking up further credit card debts.

Please look into my circumstances in full before telling me I have ‘no chance’ as wish everything, there is a lot more than meets the eye.

Natwest have as good as admitted that their systems caused me a fair amount of grief in the circumstances and are therefore happy to deal with the problem accordingly.

C

ChiefGrasscutter

Virtually all T&C's in both retail and in business to business will exclude any liability for "consequential damages" - ie any liability for knock on effects as a result of the suppliers failure to provide whatever service they said they would or from their product failing to operate.
I'm quite sure the OP's own business would similarly exclude such a liability............

As a previous poster stated banks are commercial organisations and they are quite within their rights to decline to do further business with any customer they wish.
In business to business this is actually more common than you might think It might arise through bad payment practices, a customer being "difficult" - usually changing their mind regularly during the contract work, sharp practice - ie promising an order through some letter of intent and then not making good on such assurances...etc.

stclair

CKhalvashi wrote: »

NW are perfectly reasonable if dealt with properly. I take a ‘No rubbish, but I’ll be fair’ approach with a bank (or anyone else for that matter). It’s when a company wants to act in an unacceptable manner that I have a problem with them.

£275 is perfectly reasonable under the circumstances, as it covers any costs that I have faced plus a reasonable amount for the inconvenience caused; in fact, this is more than generous. This shows that my approach works. I am worth over £2,000 to Natwest each month in interest payments, I am dealing with my debts, and my money problems actually started when I took one of their own business advisors advices and remortgaged with a house I couldn’t ideally afford to start the company, racking up further credit card debts.

Please look into my circumstances in full before telling me I have ‘no chance’ as wish everything, there is a lot more than meets the eye.

Natwest have as good as admitted that their systems caused me a fair amount of grief in the circumstances and are therefore happy to deal with the problem accordingly.

C

Why you quoting jackjones01?

They probably said that to get you off the phone the advisors must have had some right ear ache yesterday lol

texranger

jalexa wrote: »

Is that inside information or uninformed speculation?

I note you quote. What is the quote taken from?

well if you start push banks for compo for things like this then the bank will just tell you to go elsewhere as you will be seen as a trouble maker