NATWEST DOWN: Latest update

CKhalvashi

Hey MSE users,

I’ve just had a conversation with Natwest regarding problems with their systems. I have been assured by them that their systems should be up by 2pm and that if you have called more than once (as I will have done at 2pm!), they will be paying both my time at full charging rate (£180/hour for private work!!!) and the cost of both phonecalls, with no proof of loss.

If you’re in the position of having tried to contact them this morning, try this approach with them. I’m not on fee-earning today, however have stated that time is an issue and drummed this agreement with them literally 5 minutes ago. Give your normal hourly wage a try, plus any costs you have faced if the systems are not up by 2pm (overdraft interest, fees if you have had to buy something and slipped over the limit/3pm etc). I have made it perfectly clear to Natwest that I am working, but not earning anything myself today. This will see an average £20 in the pocket of MSE users that are with Natwest and experiencing problems.

Speak to you later on!

Chris

System

Why a new thread ?

The info in your post looks dubious to me, but what the hey :rotfl:

hayton2k3

http://www.bbc.co.uk/news/uk-15606707

CKhalvashi

BAA1 wrote: »

The info in your post looks dubious

Have me at the other end of the phone arguing and see if you’ll win.

Moral of the story (as at least 3 UK and 2 Italian banks have found out) is not to mess with Georgian blood!

agrinnall

Feel free to update us with the full details of your payment from NatWest when you get it, I for one won't be holding my breath though as, Georgian blood or not, you have no chance.

cepheus

My internet access to NW banking has started working, it wasn't a few hours ago.

trevor_john

WAC the OP is,imho

Mikhail

Hmm, first direct and HSBC also had problems... look at first direct facebook page

jalexa

agrinnall wrote: »

... you have no chance...

I don't disagree with that in relation to the actual claim but I am less certain about a "sensible" ex-gratia claim.

The website arrogantly requires the customer to click that the message (05:30) was read, except it wasn't achieved. A massive "fail" and the issue is whether or not the grounds for the "fail" are "reasonable".

A FOS case would cost the bank a £500? case fee regardless of the outcome. Still confident that "sensible" ex-gratia wouldn't be awarded? As the price for not disclosing the reasons for the "fail"?

agrinnall

jalexa wrote: »

I don't disagree with that in relation to the actual claim but I am less certain about a "sensible" ex-gratia claim.

The website arrogantly requires the customer to click that the message (05:30) was read, except it wasn't achieved. A massive "fail" and the issue is whether or not the grounds for the "fail" are "reasonable".

A FOS case would cost the bank a £500? case fee regardless of the outcome. Still confident that "sensible" ex-gratia wouldn't be awarded? As the price for not disclosing the reasons for the "fail"?

It may be worth a try, and you might get something if you can show that you were adversely affected by the outage. I would imagine most people won't bother so for the small proportion that do the bank may consider it worth paying something to make it go away (as a shareholder both in person and as a citizen I would hope RBSG will aim to minimise these costs). However, if you're asking for money simply because they haven't told you why the problem occurred then I think that's a non-starter, they are never going to tell an individual customer that anyway so you won't get compensation for not being told. If you really want to know your best bet is either to quickly get a job in a business or technology area where the reasons are relevant, or ask your MP to raise it either in the House or a Committee.

texranger

jalexa wrote: »

I don't disagree with that in relation to the actual claim but I am less certain about a "sensible" ex-gratia claim.

The website arrogantly requires the customer to click that the message (05:30) was read, except it wasn't achieved. A massive "fail" and the issue is whether or not the grounds for the "fail" are "reasonable".

A FOS case would cost the bank a £500? case fee regardless of the outcome. Still confident that "sensible" ex-gratia wouldn't be awarded? As the price for not disclosing the reasons for the "fail"?

good luck i can tell you the only outcome of this. "YOU ACCOUNT WILL CLOSE IN 30 DAYS PLEASE FIND ALTERNATIVE BANKING ARRANGEMENTS"

websites go down every day due to technical problems this is a fact of the internet, but wait their site never went down they just took part of their system down to carry out maintenance.

tell me this you take your car into a garage to have the engine replaced, while the engine is being replaced can you still drive your car my guess would be NO.

they placed a warning on their site during the work, so you were informed, would you rather have then update every 5 minutes rather than sort the site out.