Santander - Bond not paying the interest!!

ICV

kostigovs wrote: »

Just this minute looked at my account online. Interest has been paid today although some customer service staff are unaware of this

How do you check they've got it right ?
Is it as simple as : capital x 2.4% ?

(my bond is Tracker Bond Issue 3 @ 3%)

kostigovs

ICV wrote: »

How do you check they've got it right ?
Is it as simple as : capital x 2.4% ?

(my bond is Tracker Bond Issue 3 @ 3%)

I already knew how much was due. If the 2.4% is the interest rate net then that's the formula to apply. Thereafter is it for the full year, one month, whatever you will need to calculate accordingly

osian

I've just checked and my interest is there now.

twokcc

IMHO
This will happen more and more with Santander,they are desperate for cash. Just look at incentives being offered to open accounts and latest pay interest up front on long term investment. Thought it would be at least 6months before they went belly up but now could be 6weeks. I'd be moving any money I had with them out pronto and certainly not holding more than £85K in any account( so if your one of the lucky ones who sell a house just don't put the proceeds in a Santander account)

ManAtHome

ipri wrote: »

Your easily pleased if you think this is acceptable....the desk staff must have known there was a problem with the interest...so they lied when I asked for a balance..!

Never said it was acceptable, just that I prefer to retain a sense of proportion and not assume that everything will work perfectly all the time.

The 'desk staff' will have looked at the computer screen to give you a balance - do you think they invented a number different to what was displayed?

ICV

Well that's different. They've paid the interest but kept the capital. Never again.

ipri

ManAtHome wrote: »

The 'desk staff' will have looked at the computer screen to give you a balance - do you think they invented a number different to what was displayed?

Thats the point...they did'nt look at the screen...they would'nt tell me the balance....gave different,( and In my opinion) misleading excuses.

carrie_james

My interest has just gone into my bank!!! doesn't seem to be any extra though for the 3 days it was overdue!!

ICV

ICV wrote: »

Well that's different. They've paid the interest but kept the capital. Never again.

They've told me capital will be in my account tomorrow morning - it better be. (apologies for replying to myself)

bobo16

If it's gone in today then surely it is not 3 days overdue as it would not have been paid until yesterday?

I went to withdraw mine yesterday and the service I received was very good. Yes there was a problem but the staff in branch were very apologetic allowed me to withdraw capital and took my bank account details for them to pay interest into my hsbc account.

Had a phone call at 10 this morn to tell me they had taken the interest as a cheque and paid it into my account for me I have not even paid the 1st cheque in yet

Yes something obviously went wrong but in my view it how these things are dealt with when they do go wrong that counts and I am quite happy