Santander - Bond not paying the interest!!

FLLOYD

ses6jwg wrote: »

Not sure what you mean here.

All accounts are limited avaliablity and can be withdrawn at any time.

Unless it was due to a Santander error you missed the deadline then its tough cookies.

I had £30,000 with Santander for 1 year, maturing on 1 Nov 2011 - I got just over £29 interest!!!!!!!!! No communication from Santander. I had to go in to a branch to be told - oh yes, we have a problem, please bear with us!!!!!!!!!!!! What?????? Santander - you are rubbish at Customer service.:(

ses6jwg

You will get your interest, just give it a few days. There was a problem with the computer system on 1st November that meant some accounts didn't have the interest added.

It is the first time I have seen it happen in the 18 months I have been there.

The company have said that nobody will be financially disadvantaged.

ManAtHome

ipri wrote: »

I'm looking to place money into good account...but it will be "pulled" soon...what about loss of interest by missing deadline?

Depends how many hundreds of thousands you had in the Santander account I suppose...

As I understand it (mine is going to an external account so dunno for sure yet), the capital is being paid out, but the interest isn't. So, if you had £85k invested, you now have £85k and are 'missing' around £2k (assuming standard-rate tax). Maybe some loss on the £2k, but no real excuse for missing out on the £85k (also if you invested £87k and they went bust you might only get £85k back anyway, so Santander could be saving you money..!).

kostigovs

ses6jwg wrote: »

You will get your interest, just give it a few days. There was a problem with the computer system on 1st November that meant some accounts didn't have the interest added.

It is the first time I have seen it happen in the 18 months I have been there.

The company have said that nobody will be financially disadvantaged.

You seem very loyal to Santander and all its faults

ipri

ManAtHome wrote: »

Depends how many hundreds of thousands you had in the Santander account I suppose...

As I understand it (mine is going to an external account so dunno for sure yet), the capital is being paid out, but the interest isn't. So, if you had £85k invested, you now have £85k and are 'missing' around £2k (assuming standard-rate tax). Maybe some loss on the £2k, but no real excuse for missing out on the £85k (also if you invested £87k and they went bust you might only get £85k back anyway, so Santander could be saving you money..!).

Your easily pleased if you think this is acceptable....the desk staff must have known there was a problem with the interest...so they lied when I asked for a balance..!

kostigovs

Just this minute looked at my account online. Interest has been paid today although some customer service staff are unaware of this

carrie_james

I have just checked my account and i have only got the interest from April - NOT got the full interest yet.

carrie_james

ipri wrote: »

I'm due to go in tomorrow...if the interest is not there...should I wait?...take the capital out or what??

i would make sure you put the capital into an account with a better interest rate - cos you arnt getting anything at the moment!

kostigovs

carrie_james wrote: »

I have just checked my account and i have NOT got the interest yet.

I wonder if the programme is being rolled out over the course of the day and (hopefully) your interest will be in later today

chaddyb

we had same problem with tracker, dont think it was loyalty tracker though - the explanation!! was baffling but they paid up in end but we have ditched santander alltogether now, this was last straw, their service is awful