Santander are now refunding interest payments on Cahoot flexible loan's

kenny_straw

Thats excellent flyboy - way better than my complaint. Here's hoping!

jace65

Well, I emailed my complaint on Saturday night. This afternoon (Monday) I received this email:

Dear Mrs xxx,
Thank you for your e-mail, please accept our apologies for the delay in replying. I can see from our records that a letter has been sent to you recently regarding this complaint. I hope this letter resolves the issue for you.
If we may be of any further help or assistance please do not hesitate to contact us on:
0845 600 6014 (Open 8am to 8pm Mon - Sat and 8am to 6pm Sun) or from outside the UK on +44 1908 680123. Text Relay: 18001 0845 6006014.
Or, you can write to us at:
Complaints
Santander UK PLC
PO Box 1125
Bradford
BD1 9PG
Regards,
Alice Luby
Customer Relations Officer
Santander

Good to see that they took the time to investigate my complaint before sending what I'm sure will be the standard rejection letter!!!

max999

Nail on the head!!! I think your post on this thread could be our bible for the coming battle with Santy:T

trsisko

Looks like the Ombudsman are grouping these complaints together, we'll either all get rejected or accepted together! Santander have handled this really badly through the onset and as a bank I'm sure they'll get away with it as usual..

starsky11

Got home today to discover reply to my complaint. Surprise, its exactly the same as everyone else letter.

At least I can go to the ombudsman now. The more of us who complain to them the better. Hopefully.

kelr101

I have now received a letter from the FOS stating that my case has been assigned an adjudicator and I should hear from them within the next 12 weeks.

My original claim went to the FOS in early April 2012 after the reject letter from Santander.

Hopefully now I will have an adjudicator assigned something will start happening and resolve to my benefit!

oracleman

kelr101 wrote: »

I have now received a letter from the FOS stating that my case has been assigned an adjudicator and I should hear from them within the next 12 weeks.

Kelr101 - I could be a long time yet, in my case it took around 16 weeks even just to start to talk with an adjudicator. She then has to contact Santy and get their side of the story. Its a long and very very slow process. Hopefully the FOS will see what clowns Santy are, their lies , no attemp at actually investigating the complaints, standard inept rejection letters and how they stall for time - I think these will do no favours with the FOS

kelr101

I know oracleman I think I'm dreaming too on the timescales!

I also have a PPI claim with Santander (which they rejected and has gone to the FOS) and my letter from the FOS yesterday said it will be up to 6 months before someone even looks at it!

They have had over 136000 PPI claims in the last 12 months!

Devonian_Devorah

Hello all, another newbie here, who accidentally stumbled upon this forum whilst perusing a different subject matter...

Firstly, I would just like to say a big thank-you to all of you for your informative posts which have helped me to finally submit the first stage of my complaint.

Just one quick question, I'm in the process of requesting my SAR, did you all address your requests to cahoot via their Bradford address or Santander? If Santander, please can someone confirm the correct address. The ICO lists Santander's registered address in London.

Denza

trsisko wrote: »

Looks like the Ombudsman are grouping these complaints together, we'll either all get rejected or accepted together! Santander have handled this really badly through the onset and as a bank I'm sure they'll get away with it as usual..

I can't see how the FOS can group these together though I plan to give them a call later to try and gain confirmation.

Although the base fact of interest rate hikes are consistent there will be individual differences in the nature of the complaint and preferred resolution.

Also, based on the posts read here, the FOS have previously adjudicated in favour of the claimant hence they already have a precedent on which to base current and new claims.