Ryanair, £40 fee to print boarding pass at airport - claim back?

MarkLS12

AbbieCadabra wrote: »

a family member had flights booked earlier today, he says he didn't receive anything to advise he needed to print off his boarding passes so he's been charged the £40 per person today at the airport.

check-in told him he can claim this fee back, BUT, surely the onus is on the customer to make sure the T&C's are complied with? even if he didn't receive an email advising you need to print off boarding passes, the info is clearly there on their website, how can a refund be due when it looks like it's his error??

it'll be great if he can get the £160 back, but i doubt it somehow.

I would guess they were suggesting he try claiming it from his own travel insurance, he would wasting his time trying to claim it back from Ryanair.

Westin

Equally a waste of time trying to claim it back from travel insurance.....

I've yet to see a travel policy that will cover you against stupidity of not reading Ryan Air's booking conditions and failing to follow instructions to print boarding cards in advance.

soolin

I am flying with Ryanair on Friday and have been inundated with emails and tick boxes to confirm that I understand about the need to print off my boarding cards. I've also had emails constantly reminding me about the one piece of hand luggage.

I've had 2 emails so far today already.

As to why I fly Ryan air - for my route booking 3 months in advance saved me about 25% on the price of other airlines.

spiritualize

the agents at the check in desks will tell you what you want to hear because you'll go away with a (false) solution to customer services, and not back to them

AbbieCadabra

spiritualize wrote: »

the agents at the check in desks will tell you what you want to hear because you'll go away with a (false) solution to customer services, and not back to them

call me cynical, but that's just what i said too!

bit of an update: he's been in touch with Ryan Air a couple of times since his return from holiday & he's saying he'll get back £120 of the £160 he had to pay, which i'm absolutely amazed at!

MiraculousM

lfc84 wrote: »

that contravenes both ryanair and esayjet t's and c's which say one bag in the cabin

wrong. Easyjet allow you to take on an bag of purchases.

http://easyjet.custhelp.com/app/answers/detail/a_id/4049/~/hand-baggage-allowance