Lap top saying low disk space

Rasberry_Diva

Hey my lap top keep coming up with a notice saying low disk space on win 7 (c) 13.7mb free of 63.9gb and Data (D) 4.04 mb free of 64.9 gb

I have no idea as im not very technical of how to reduce or remove whatever it is that is taking so much space i have deleted music moved pictures on to usb and still no luck have also done defragment disk clean up and to be quite honest further then that i have no idea what else to do

when i click on the C drive to see what is in there there is a load of files that i have no idea what they are?

D drive shows me 3 folders media.ID bin - BIN FILE - 1kb
windowsimagebackup - file Folder
samsung519-pc - file folder

im doing the 12 step programme to see if that helps or am i wasting my time doing that? can anyone advise me please


thankingyou all kindly in advance :A

Rasberry_Diva

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:06:03, on 25/10/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Netintelligence Home\LiteClientAM.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Netintelligence Home\AMMon.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Mozilla Firefox 4.0 Beta 11\firefox.exe
C:\Program Files\Mozilla Firefox 4.0 Beta 11\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Parent\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: txthlpBHO Class - {060235DC-6D84-47BD-95D7-A4EF5099A59D} - C:\PROGRA~1\TEXTHE~1\READAN~1\TE4470~1.DLL
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: ba3HelperObj Class - {A17B153F-2267-4161-A165-73DCD6C31BEF} - C:\PROGRA~1\TEXTHE~1\READAN~1\ba3bho.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [NIHomeAM] "C:\Program Files\Netintelligence Home\LiteClientAM.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: http://apps.facebook.com
O15 - Trusted Zone: http://www.facebook.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netintelligence Home Edition Client (NILiteClient) - Netintelligence Ltd - C:\Program Files\Netintelligence Home\LiteClient.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Service Monitor (ServiceMonitor) - Unknown owner - C:\windows\system32\srvmon.exe

--
End of file - 8378 bytes

Lucero_2

That's a massive amount of diskspace you are using if you're just a home user. What Programs do you have isntalled that you could possibly get rid of? Problem is, Windows can't and won't update if it doesn't have the diskspace to do it.

Can you do me a favour. Download (save) to or somewhere you have space, this application:

http://www.jam-software.com/freeware/

Tree Size free (the .exe). Run it, and scan your C: drive. If you can, upload an image of the results, or just note down the space used and in what folders. You might have something glaringly obvious that can be moved.

Rasberry_Diva

am doing the scan as soon as it finishes will post results up i'm also doing malwarebytes as im still doing the 12 steps guide or should i stop that?

Lucero_2

You can leave it running but it won't be the cause of low disk space. It might find somethings that are hindering the system elsewhere though.

Rasberry_Diva

68,956.1 mb c:\ ON (Win 7)
27,474.5 mb Program Data
17,060.6 mb Windows
14,088.5 mb users
4909.7 mb program files
3262.6 mb microsoft dreamspark
740.9 mb (29 files)
696.2 mb Know it all
307.1 mb MSO Cache
141.2 mb Recovery
120.6 mb 7ddb76dbd72ea783fa0b6c1286be
71.0 mb 02aa28715ef030c2985e85
60.6 mb System volume information
10.0 mb 571b04def66626048ddf37855ff27344
8.3 mb activation
3.0 mb user guides
0.9 mb 053eb4b
0.5 mb intel
0.0mb recyclebin
0.0 mb documents + settings
0.0 mb perflogs
0.0 mb temps

Lucero_2

Ok, how many users do you have on your PC? That is showing as 14Gb of data (desktop, documents, pictures, music). That's pretty massive, espectially if, as you say, you've already moved stuff. If you "drill down" that folder structure in TreeSize it will tell you where / what is using that space.

I can't understand why Program Data is so large, it's basically a cache store for all your actual programs. It shouldn't be more than 1-3GB tops. Yours is 28Gb. Your windows folder is bang on (at around 17Gb).

Can you drill down for your Program Data folder too for me?

If you want to take a screen shot. Click on Start and type "snipping". use the tool to drag around the image, save it, then upload it to http://imgur.com/:

Once uploaded, post the picture here if you can

Rasberry_Diva

http://imgur.com/a/jiPWh

Rasberry_Diva

hope this is ok god knows what i was doing!!! i deleted all the pictures and movies out the files and its now in recycling should i empty the recycle bin?

Lucero_2

Ok, the user "Parent" still has 2Gbs worth of documents in their workspace and almost 3GB of music. That can be moved (or backed up) for a start. Do you have a C: and a ?

Also, I'm still trying to work out why Program Data is so large. Can you expand that for me too?

popping out now, will be back near on 10pm

Rasberry_Diva wrote: »

hope this is ok god knows what i was doing!!! i deleted all the pictures and movies out the files and its now in recycling should i empty the recycle bin?

Only if you are happy for it to be gone. The recycle bin resides on C: too so you've just moved the problem. If you are sure, empty the recycly bin and you will reclaim that diskspace.

One other question, do you ever use the "hibernate" function on your laptop?

GunJack

Lucero wrote: »

Also, I'm still trying to work out why Program Data is so large. Can you expand that for me too?

Avast Software folder is showing as 26-odd GB !!!! That ain't right..can you expand that folder and post another screenshot please ??