Mis-sold Vodafone Contract?

themacuser

Hi,

I took out two contracts with Vodafone after receiving a call from their customer services as I already have a contract with Vodafone. These two additional lines are for my parents.

These are the breakdown of the two contracts after discussing with the Vodafone rep was:

Nokia C3-01i
300 cross network minutes
Unlimited Text
Unlimited Landline calls
24 Month contract
£10.50 inc VAT a month on a open-ended basis.

Both the contracts are exact the same except the other has Unlimited Vodafone to Vodafone calls.

I received the handsets yesterday but called customer services just to confirm the exact contract offer to make sure everything was ok before I ported my old numbers across. I was disappointed to discover that the unlimited landline calls and unlimited Vodafone to Vodafone calls were not added to the contract as promised and if I was to add them I require to pay additional £5 a month.

That is just stupid. Why an earth should I have to pay extra for someone that was already agreed on.

Is there anything I can do so Vodafone honor that contract offer. If not then it's a result in returning phones back and cancelling.

Thanks

grumbler

It's a norm for Vodafone staff not to deliver what they promise over a phone. Just return the handset and vote with your feet.
Buy a sim-free or PAYG handset(s) and use it with chitter-chatter sim card:
600m+500t+Unltd landline calls for 12x£10
350m+300t+Unltd landline calls for 1x£10
100m+100t+Unltd landline calls for 1x£6

(add a free unlimited landline calls booster)
Alternatively you can add unlimited t-mobile to t-mobile booster.
You can have both boosters: one will be free, the second will cost £5.

For unlimited calls to the same network you can also consider giffgaff.

diamonds

Get it sent back, Voda done same to me and CEO office involved would not sort it out, I defaulted.

themacuser

I'm going to do exactly that.

Shame they just lost two contracts thanks to a lying sales rep.

They can shove the handsets up where the sun don't shine!

ruggedtoast

Oh look. Vodafone again.

gjchester

themacuser wrote: »

Shame they just lost two contracts thanks to a lying sales rep.

I agree it's wrong but you are assuming that it was really Vodafone and not some 3rd party claiming to be Vodafone selling Vodafone contracts.

grumbler

If Vodafone allow third parties to claim that they are Vodafone when calling, then I don't see much difference between lying third party and lying Vodafone.

Yolina

gjchester wrote: »

I agree it's wrong but you are assuming that it was really Vodafone and not some 3rd party claiming to be Vodafone selling Vodafone contracts.

Voda's "outbound sales team" to give them their proper name ARE mostly 3rd party companies... Voda even has a list of number these companies call from somewhere on their eforum (I blacklisted them all on my handset when I was with them )

gjchester

grumbler wrote: »

If Vodafone allow third parties to claim that they are Vodafone when calling, then I don't see much difference between lying third party and lying Vodafone.

True, if they know. They will for some retentioans groups but not all.

On more than one occasion I've had people call me saying they are calling "on behalf of Vodafone" nd offering deals. However they have very outdated details ie 2 or 3 phones ago or a prior address , and when it comes to it they are nothing to do with vodafone but chancing it anyway.

grumbler

gjchester wrote: »

True, if they know.

Why 'if'?
They do know that third parties claim to be Vodafone and that third parties keep lying. The number of people complaining about misselling is very big and for each complaint they see what third party stands behind the sell. They can easily get rid of such companies or enforce some rules, but they are happy with the status quo and don't want to change anything because the number of people that don't complain is much bigger.

gjchester

grumbler wrote: »

Why 'if'?
They do know that third parties claim to be Vodafone and that third parties keep lying. The number of people complaining about misselling is very big and for each complaint they see what third party stands behind the sell. They can easily get rid of such companies or enforce some rules, but they are happy with the status quo and don't want to change anything because the number of people that don't complain is much bigger.

The IF is because any company can easy call saying "I'm calling on behalf of...." regardless of who they are calling for.
It's happened with Telcoms (mobile and fixed line) and happened with energy companies.


As I said I've had calls from people saying they are vodafone and if they had any connection with Vodafone they'd have current details not ones that were 4 years out of date. It may have been they got the details from whoever sold me the phone 4 years age (CPW I think but thats not too relelvent) and it may be they got the details by legal means or not, did CPW sell my details or where they stolen?


There are a lot of if's and but in there, as I said it may be Vodafone or it may be some 3rd party trying it on.