Fort-num & Ma-son error!!! Anybody want to try??!!

mookie

I just ordered, had one in my basket last night that was still there... even let me increase the amount

Leglady_2

the page comes us blank for me????

ellieo

still got a box in my basket from last night as i didnt know if i should bother or not....

strawberry_laces

had my confirmation email. Ordered it this morning.

No email yet to tell me it's not being sent/out of stock etc

lovesharingbargainsme

No cancellation email either, is this looking as if it will be honoured or do you think theres still time for it to be cancelled.

simone10

If it takes them 8 days to deliver (based on ordering on 17th Oct to be delivered 25th Oct) then there's still plenty of time for them to cancel all the orders. I'll be flabbergasted if anyone (maybe first 2 0r 3 orders will get processed before error was spotted) gets these delivered. Would be nice though

Roxanne_C

I know someone that works there and I've been told that the orders won't be honoured.

It's hardly surprising, it was obviously an error and they legally have no obligation to send out thousands of pounds worth of stock for free!

...Just think of all those calories that you've saved yourself!

stef240377

Cancellation Email just came through so the games over on this one.

lova_bargain

Just had an email from them they wont be honouring the toffee unless you have purchased additional items and they will! Well done to those who were smart enough to chuck an extra item in!

Natterjack88

Dear Fortnum’s Customer,

Thank you for your recent internet order with Fortnum & Mason.

Due to an unforeseen error within our newly launched website, the Fortnum & Mason toffee that you purchased yesterday was incorrectly listed as having a zero value sales price. Orders placed for this product during the period prior to this error being rectified are therefore invalid. May we apologise for any disappointment or inconvenience this may cause.

On this occasion if your order only contains our Toffee we would like to refund you for the postage and packaging charge paid in relation to this order. Please may we request that you telephone the Customer Relations Department on 0207 734 8040, with your card details and order number available, and we would be delighted to reimburse you.

If however your order with Fortnum & Mason contains additional products we will continued to despatch this in due course.

Should you still wish to purchase Fortnum & Mason toffee, I am pleased to inform you that this error will be rectified shortly and the product will be available online at the designated retail price of £8.50. You can also order this via our order line on 0845 300 1707 for your convenience.

May we apologise again for any inconvenience caused to you. We hope to have opportunity to serve you again in the near future with service that adheres to our usual high standards.

Yours sincerely
For and on behalf of
FORTNUM & MASON PLC