Co-Op bank - £200 if you switch to them

realaledrinker

Paul_James wrote: »

When you log on you can change any answers to the questions online but only by contacting their call centre or submitting a secure message can you change your PIN (1-2 day response time for secure message). l

Secure messages only available on smile accounts not Co-op ones (smile not party to the offer).

Gromitt

Paul_James wrote: »

This means that a person in their call centre, should they want to act fraudulently, has your acc no, sort code, two secure answers and your PIN. Shouldn't take too long to get into your account when they get home having been fired for playing Angry Birds.

They have a lot more than that. I was asked for my memorable name and I replied "No idea". I was told that was incorrect(!). They proceeded to ask for practically every other field I filled in on the accout application - switching bank name, account number, sort code, etc, so it seems that from simply entering your sort code and account number they have access to your entire application including all 'secure' questions. In the end they said "Thats enough security, would you like to change your memorable name or have another go?". They then allowed me to change it to something that didn't work for internet banking, so I had to ring them up again to change it some more 'secure'.

dave76

I think I have everything except my card now - that card reader is massive compared to the small PIN device I have with HSBC, hopefully I wont need it for normal IB balance checking etc. as I cant carry that around with me all the time!

ginboomerang

Can't help thinking it's too good to be true ?

pqrdef

antispam246 wrote: »

Whats co-op faster payments like? Whats the limit? I want to cycle £800 through but concerned about it not coming back immediately? I'll do a £1 tester but it's more the limits I'm curious about

Erratic, apparently. I sent £1 to Lloyds TSB and it arrived straight away, so I sent £1,200 to the same destination account and was told it was taking 3 days. No option to change my mind at this point.

The Co-op limit is documented as £10,000, so I don't think that's the problem.


Earlier I phoned about my non-happening switch, and it had fallen through a crack. Apparently if you apply for a switch online somebody has to manually transcribe the details into the main database. Luckily they did have my application, they'd just omitted to transcribe it.

And it's not wonderfully convenient when you've sent yourself a real-time FP from another bank and you have to keep checking back to see if it's arrived yet

So far, phone service pretty good, but systems not scoring very well. I'm switching a genuine in-use account, not a dummy account cobbled up for the incentive, but if things don't look up, I might not have too many qualms about switching again sometime soon.

beefturnmail

My update: PIN, Card, card reader all received. Also confirmation letter that switching process has commenced at that if I meet all the conditions, I will be eligible for £200 offer. This letter says "2 direct debits or standing orders". I have 2 standing orders for £1 set up on my switching account: 1 to my and my wife's joint account (which is my 'real' account) and 1 to my wife's account

mummyplus3

Is this offer still on? I'm looking for another current account so this would be great but feel I may have missed the boat!

fordmanchester

Gromitt wrote: »

Conditions are as always clear as mud. The letter says 2 standing orders OR direct debits, so now its saying if you transfer just 1 standing order and 1 direct debit it doesn't qualify. Ho hum...

The account I'm switching from (Halifax) only has 1 standing order and 1 direct debit, and when I telephoned the Co-Op to check they said that this definitely would qualify.


Even though I completed the online switch form on 20th Oct, I found out today that the Co-Op didn't contact my other bank to request the direct debit and standing order details until 1st Nov. Gawd knows what the delay was. So I'll just have to be patient and wait a bit longer.

starM

Hi,

I need some advise please.

I have applied for Current Plus on 17/10. The application was declined, I appealed against the decision and received my welcome pack today. Will I eligible for the £200 cashback? as original application was made at the time the cashback offer existed.

Also my partner has also applied and her application was accepted. She requested switch on 27/10 and received a txt message on 02/11 stating they have requested DD/SO from Halifax. How long it takes for further txt message?

Thanks

antispam246

Well everythings going well, got my switching confirmation letter clearly stating the terms, however there is one thing !!!!ing me right off.

Online Banking. Now firstly, there appears to be no limit to how many attempts you make to log in, secondly, it's just stopped excepting my answers, which are 100% correct. At first it worked fine, then re-attempting it's not even accepting the answers it was before. Has it actually locked me out with informing me? It's really doing my nutt and I swear it's not me mistyping. I'm more inclined to think the answers I gave over the phone were noted incorrectly (for some) atleast I was until trying exactly the same ones that worked earlier... guess i'll have to call.