Am I being unreasonable is she taking the P***

hermum

It's the buyer who has changed the terms of the auction, not the seller.
He offered collection only, someone bid & won, who then not only wanted it posted but expected it posted for free.
The seller has done nothing wrong at all.
As techspec says open a NPB after 4 days, once you can close it either try a 2nd chance offer or unfortunately it will be a relist.

Rotor

If OP opens a NPB is it not likely the buyer will pay original invoice then open an 'item not received'?

14Westfield

For this sale, allow it to go through as originally specified - and send the buyer contact details for collection. They bought a collection only item and it is their responsibility to fetch it and complete the sale.

For your other items id put a reasonably hefty postage charge on (as you have to travel to collect then post the items) and state on the listing that you would prefer items to be collected for free.
this way you get a slightly wider audience and cover the additional costs you'll face while still expressing the preference for collection. As other posters have mentioned Gumtree is a good alternative - and free.

lovinituk

Rotor wrote: »

If OP opens a NPB is it not likely the buyer will pay original invoice then open an 'item not received'?

Thats ok - the listing clearly states collection only so if the buyer pays then they will have to go and collect if they want their item!

HannahIOW

I would just tell the buyer to use Interparcel or similar and have the parcel collected from your relative.

hermum

HannahIOW wrote: »

I would just tell the buyer to use Interparcel or similar and have the parcel collected from your relative.

If the seller will post then they need to arrange it, if there's damage or loss they will be responsible but would be unable to claim from the carrier.

Rotor

lovinituk wrote: »

Thats ok - the listing clearly states collection only so if the buyer pays then they will have to go and collect if they want their item!

I was under the impression Ebay don't really recognise "collection only" in disputes I.E. if OP can't prove delivery they lose the case and have a black mark against their name

lovinituk

Rotor wrote: »

I was under the impression Ebay don't really recognise "collection only" in disputes I.E. if OP can't prove delivery they lose the case and have a black mark against their name

Ah, yes - I see your point, I didn't think about that!

yeslek

hermum wrote: »

It's the buyer who has changed the terms of the auction, not the seller.
He offered collection only, someone bid & won, who then not only wanted it posted but expected it posted for free.
The seller has done nothing wrong at all.
As techspec says open a NPB after 4 days, once you can close it either try a 2nd chance offer or unfortunately it will be a relist.

whilst I agree the buyer is wrong in adding postage seemingly out of the blue, the seller is wrong in expecting free postage where no posting method was offered. If the listing clearly states collection only, with no other options then the buyers only flaw is in how they sprung the postage cost on the buyer.

I find honesty goes a long way - if the buyer had of been upfront stating the item's 30 miles away and that it would cost more to post BEFORE whacking the fee on, then the seller would have had to chance to dispute/agree or arrange collection themselves instead of it all escalating to this point.

Soubrette

yeslek wrote: »

whilst I agree the buyer is wrong in adding postage seemingly out of the blue, the seller is wrong in expecting free postage where no posting method was offered. If the listing clearly states collection only, with no other options then the buyers only flaw is in how they sprung the postage cost on the buyer.

I find honesty goes a long way - if the buyer had of been upfront stating the item's 30 miles away and that it would cost more to post BEFORE whacking the fee on, then the seller would have had to chance to dispute/agree or arrange collection themselves instead of it all escalating to this point.

The buyer bought it as collection only and only after winning the item did the buyer say they wanted it posted.

As a favour the seller offered to post it as x amount, even though they had specified collection only in their auction.

The buyer expected it to be posted for free even though they had bought it as collection only. They bid despite knowing it was collection only and did not contact the seller before bidding to see if posting was even a possibility. The only mitigation I know of, is that some sellers don't know how to put collection only in the postal part and offer free postage with collection only in the body of the description - in this case I would agree that the seller was in the wrong and not the buyer.

Personally I'd offer to cancel the transaction and relist the item purely because of ebay rules though.