Servicing my laptop - has anyone used the Geek Squad?

TakeThis

Serendipity1956 wrote: »

Malware Log:


Malware Log:

Malwarebytes' Anti-Malware 1.51.2.1300
https://www.malwarebytes.org

Database version: 7938

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

13/10/2011 18:10:21
mbam-log-2011-10-13 (18-10-20).txt

Scan type: Quick scan
Objects scanned: 185902
Time elapsed: 17 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

These are actually caused by McAfee, not by Malware.

googler

Serendipity1956 wrote: »

Things have definitely improved, THANKS............who needs The Geek Squad!

and to think just yesterday, you said;

"what I know about computers/memory etc. you can write on a postage stamp. "

It feels good to take control of this and actually learn what makes your PC tick, doesn't it? Soon, others will look to you as the Geek of your peer group, and you'll be able to help them...

Serendipity1956

Hi TakeThis, hope this is what you wanted? Thanks for your patience.

Rgds.Janice

No HKCU:Run BTAgile C:\Program Files\BT Broadband Talk Softphone\BTAgile.exe
No HKCU:Run CTFMON.EXE C:\WINDOWS\system32\ctfmon.exe
No HKCU:Run Google Update "C:\Documents and Settings\janice\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
No HKCU:Run HW_OPENEYE_OUC_T-Mobile Internet Manager "C:\Program Files\T-Mobile\T-Mobile Internet Manager\UpdateDog\ouc.exe"
No HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
No HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run DataCardMonitor
No HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
No HKLM:Run AppleSyncNotifier C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
No HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No HKLM:Run BCSSync "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
No HKLM:Run btbb_McciTrayApp "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
No HKLM:Run ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
No HKLM:Run DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
No HKLM:Run GoToMyPC "C:\Program Files\Citrix\GoToMyPC\g2svc.exe" -logon
No HKLM:Run HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
No HKLM:Run HP Software Update "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
No HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
No HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
No HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
No HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run Symantec PIF AlertEng "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
No HKLM:Run Ulead AutoDetector C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
No HKLM:Run Ulead Photo Express Calendar Checker C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
No Startup Common BT Broadband Desktop Help.lnk C:\PROGRA~1\BTBROA~1\bin\matcli.exe -boot
No Startup Common HP Digital Imaging Monitor.lnk C:\PROGRA~1\HP\DIGITA~1\bin\hpqtra08.exe
No Startup Common HP Image Zone Fast Start.lnk C:\PROGRA~1\HP\DIGITA~1\bin\hpqthb08.exe
No Startup Common Logitech Desktop Messenger.lnk C:\PROGRA~1\Logitech\DESKTO~1\8876480\Program\LOGITE~1.EXE
No Startup Common McAfee Security Scan Plus.lnk C:\PROGRA~1\MCAFEE~1\20DEB9~1.181\SSSCHE~1.EXE
No Startup Common Microsoft Office.lnk C:\PROGRA~1\MICROS~2\Office\OSA9.EXE

And here's the Uninstall Log:

Acrobat.com Adobe Systems Incorporated 17/11/2008 1.1.377
Adobe Acrobat 4.0 Adobe Systems, Inc. 13/10/2011 4.0
Adobe AIR Adobe Systems Inc. 17/11/2008 1.0.4990
Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 13/10/2011 11.0.1.152
Adobe Reader 8.3.1 Adobe Systems Incorporated 16/09/2011 92.3 MB 8.3.1
Apple Application Support Apple Inc. 13/10/2011 62.8 MB 2.1.5
Apple Mobile Device Support Apple Inc. 13/10/2011 24.1 MB 4.0.0.96
Apple Software Update Apple Inc. 11/07/2011 2.38 MB 2.1.3.127
ATI Display Driver 13/10/2011 8.063.2.1-041203a-019751C-Dell
Bonjour Apple Inc. 13/10/2011 0.73 MB 3.0.0.10
BT Broadband Desktop Help 13/10/2011
BT Broadband Talk Softphone 3.1 BT 13/10/2011
BT NetProtect Plus McAfee, Inc. 14/10/2011 10.0.587
BT Yahoo! Applications 13/10/2011
BTHomeHub British Telecommunications Plc. 13/10/2011
CCleaner Piriform 14/10/2011 3.11
Conexant D110 MDC V.9x Modem 13/10/2011
CutePDF Writer 2.7 13/10/2011
Digital Camera Driver 13/10/2011
getPlus(R) for Adobe NOS Microsystems Ltd. 13/10/2011 1.5.2.35
Google Chrome Google Inc. 11/09/2010 14.0.835.202
Google Toolbar for Internet Explorer Google Inc. 25/04/2009 7.1.2003.1856
GoToAssist Corporate Citrix Online, a division of Citrix Systems, Inc. 13/09/2010 9.0.0.599
GoToMyPC 13/10/2011
HP Image Zone 4.2 HP 13/10/2011 4.2
HP Photo Creations HP Photo Creations Powered by RocketLife 13/10/2011 1.0.0.5162
HP PSC & OfficeJet 4.2 HP 13/10/2011
HP Software Update Hewlett-Packard 18/04/2008 0.86 MB 2.0.39.20040212
HP Unload DLL Patch Hewlett-Packard 21/05/2008 0.34 MB 1.00.0000
iPhone Configuration Utility Apple Inc. 21/09/2009 22.4 MB 2.1.0.163
iPod for Windows 2005-09-23 Apple Computer, Inc. 18/04/2008 4.3.0
iTunes Apple Inc. 13/10/2011 168.7 MB 10.5.0.142
Java(TM) 6 Update 26 Sun Microsystems, Inc. 31/03/2009 90.6 MB 6.0.260
Java(TM) 6 Update 4 Sun Microsystems, Inc. 21/08/2008 137.7 MB 1.6.0.40
Java(TM) 6 Update 7 Sun Microsystems, Inc. 21/08/2008 114.3 MB 1.6.0.70
LiveUpdate Notice (Symantec Corporation) Symantec Corporation 15/07/2008 8.55 MB 1.4.5
Logitech Desktop Messenger Logitech, Inc. 13/10/2011 2.56.102
Malwarebytes' Anti-Malware version 1.51.2.1300 Malwarebytes Corporation 13/10/2011 1.51.2.1300
McAfee Security Scan Plus McAfee, Inc. 13/10/2011 2.0.181.2
Microsoft .NET Framework 1.1 12/10/2011
Microsoft .NET Framework 2.0 Service Pack 2 Microsoft Corporation 12/10/2011 185.2 MB 2.2.30729
Microsoft .NET Framework 3.0 Service Pack 2 Microsoft Corporation 23/06/2010 209 MB 3.2.30729
Microsoft .NET Framework 3.5 SP1 Microsoft Corporation 06/10/2010
Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Corporation 24/04/2008 1
Microsoft Office 2000 Premium Microsoft Corporation 18/04/2008 164.7 MB 9.00.2720
Microsoft Office Professional Plus 2010 Microsoft Corporation 15/09/2011 14.0.6029.1000
Microsoft Silverlight Microsoft Corporation 12/10/2011 96.9 MB 4.0.60831.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 27/01/2011 1.74 MB 3.1.0000
Microsoft Sync Framework Runtime Native v1.0 (x86) Microsoft Corporation 27/01/2011 1.73 MB 1.0.1215.0
Microsoft Sync Framework Services Native v1.0 (x86) Microsoft Corporation 27/01/2011 1.45 MB 1.0.1215.0
Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Corporation 24/04/2008
MobileMe Control Panel Apple Inc. 09/05/2011 12.0 MB 3.1.6.0
Mozilla Firefox (3.6.12) Mozilla 13/10/2011 3.6.12 (en-GB)
MSXML 4.0 SP2 (KB936181) Microsoft Corporation 21/04/2008 2.62 MB 4.20.9848.0
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 12/11/2008 2.67 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 25/11/2009 2.77 MB 4.20.9876.0
PowerDVD 5.3 13/10/2011
QuickTime Apple Inc. 24/08/2011 73.0 MB 7.70.80.34
Safari Apple Inc. 13/10/2011 43.2 MB 5.34.51.22
Stellar Phoenix Outlook PST Repair v4.5 Stellar Information Systems Ltd. 14/09/2010
T-Mobile Internet Manager Huawei Technologies Co.,Ltd 13/10/2011 11.301.05.01.105
Ulead COOL 360 1.0 13/10/2011
Ulead Photo Explorer 8.0 SE Basic Ulead Systems, Inc. 13/10/2011 8.0
Ulead Photo Express 5 SE Ulead Systems 13/10/2011 5.0
Uniblue RegistryBooster 2009 Uniblue Systems Ltd 17/09/2009
Uniblue SpeedUpMyPC 2009 Uniblue Systems Ltd. 17/09/2009
Uniblue System Tweaker Uniblue 17/09/2009
Windows Genuine Advantage Validation Tool (KB892130) Microsoft Corporation 25/05/2008
Windows Internet Explorer 8 Microsoft Corporation 13/10/2011 20090308.140743
Windows Live Essentials Microsoft Corporation 27/01/2011 14.0.8117.0416
Windows Live Sign-in Assistant Microsoft Corporation 27/01/2011 1.93 MB 5.000.818.5
Windows Live Sync Microsoft Corporation 27/01/2011 2.79 MB 14.0.8117.416
Windows Live Upload Tool Microsoft Corporation 27/01/2011 0.22 MB 14.0.8014.1029
Windows Media Format 11 runtime 13/10/2011
Windows Media Player 11 13/10/2011
Windows XP Service Pack 3 Microsoft Corporation 23/10/2008 20080414.031525
Yahoo! BrowserPlus 2.9.8 Yahoo! Inc. 13/10/2011
Yahoo! Software Update 13/10/2011

Serendipity1956

Certainly know a bit more than I did yesterday Googler........thanks to you guys.

Still got a long way to go - the logs I'm posting for TakeThis look like another language to me.

closed

me too ___

TakeThis

Uninstall:

BT NetProtect Plus McAfee, Inc. 14/10/2011 10.0.587 (If it's not there to protect the children from dodgy websites)
BT Yahoo! Applications 13/10/2011
getPlus(R) for Adobe NOS Microsystems Ltd. 13/10/2011 1.5.2.35
Google Toolbar for Internet Explorer Google Inc. 25/04/2009 7.1.2003.1856 (If you don't use it)
LiveUpdate Notice (Symantec Corporation) Symantec Corporation 15/07/2008 8.55 MB 1.4.5
Logitech Desktop Messenger Logitech, Inc. 13/10/2011 2.56.102
Uniblue RegistryBooster 2009 Uniblue Systems Ltd 17/09/2009
Uniblue SpeedUpMyPC 2009 Uniblue Systems Ltd. 17/09/2009
Uniblue System Tweaker Uniblue 17/09/2009
Yahoo! BrowserPlus 2.9.8 Yahoo! Inc. 13/10/2011
Yahoo! Software Update 13/10/2011

Optional, if you decide to go for AVAST instead:

McAfee Security Scan Plus McAfee, Inc. 13/10/2011 2.0.181.2



closed may step in soon for a final tweak. Then we can see about extra RAM. I recommend at least a 512MB module. Will cost a tenner or less.

GunJack

gaming_guy wrote: »

I'd uninstall those 3 outdated versions of java (the current version is Java 6 Update 27).

no it's not, it's 1.7.0.0

http://www.filehippo.com/download_jre_32/

Serendipity1956

Thanks, have now deleted old Java's and installed the latest version.

TakeThis, have deleted the items below, but am worried about deleting the BT & Yahoo stuff as I'm a BT broadband user and it seems to be closely connected with Yahoo. I did try to delete Yahoo! BrowserPlus but it didn't seem to work. Will deleting the BT/Yahoo items you recommend affect my BT broadband service?

Have uninstalled the following:

getPlus(R) for Adobe NOS Microsystems Ltd. 13/10/2011 1.5.2.35
LiveUpdate Notice (Symantec Corporation) Symantec Corporation 15/07/2008 8.55 MB 1.4.5
Logitech Desktop Messenger Logitech, Inc. 13/10/2011 2.56.102
Uniblue RegistryBooster 2009 Uniblue Systems Ltd 17/09/2009
Uniblue SpeedUpMyPC 2009 Uniblue Systems Ltd. 17/09/2009
Uniblue System Tweaker Uniblue 17/09/2009

waddler_8

Java 6 update 27 was a bug fix release & contained no security fixes beyond Java 6 update 26.

Bug Fixes

Java SE 6u27 does not add any fixes for security vulnerabilities beyond those in Java SE 6u26. Users who have Java SE 6u26 have the latest security fixes and do not need to upgrade to this release to be current on security fixes.

http://www.oracle.com/technetwork/java/javase/6u27-relnotes-444147.html

Java SE 6 is still current & supported alongside java SE 7

(Java SE 6 EOL July 2012 http://www.oracle.com/technetwork/java/eol-135779.html)

Mozilla Firefox (3.6.12)

Should be updated. There have been many security advisories since its release.

http://www.mozilla.org/security/known-vulnerabilities/firefox36.html

Adobe Reader 8.3.1

Look to update it ASAP. Support for 8x ends very soon
http://blogs.adobe.com/adobereader/2011/09/adobe-reader-and-acrobat-version-8-end-of-support.html

support for Adobe Reader 8.x and Adobe Acrobat 8.x will end on November 3, 2011.

TakeThis

Serendipity1956 wrote: »

Thanks, have now deleted old Java's and installed the latest version.

TakeThis, have deleted the items below, but am worried about deleting the BT & Yahoo stuff as I'm a BT broadband user and it seems to be closely connected with Yahoo. I did try to delete Yahoo! BrowserPlus but it didn't seem to work. Will deleting the BT/Yahoo items you recommend affect my BT broadband service?

Have uninstalled the following:

getPlus(R) for Adobe NOS Microsystems Ltd. 13/10/2011 1.5.2.35
LiveUpdate Notice (Symantec Corporation) Symantec Corporation 15/07/2008 8.55 MB 1.4.5
Logitech Desktop Messenger Logitech, Inc. 13/10/2011 2.56.102
Uniblue RegistryBooster 2009 Uniblue Systems Ltd 17/09/2009
Uniblue SpeedUpMyPC 2009 Uniblue Systems Ltd. 17/09/2009
Uniblue System Tweaker Uniblue 17/09/2009

You don't need any of it. It is just slowing things down for you. If you are actively using it, then fine. Otherwise, get rid.