Heads up - leaving Vodafone with less than 1mth notice

grumbler

Report what?
Are you giving an official legal advice here?
Do I understand correctly that for a billing month, say, 16-15 your 'official' advice is:

1. request the PAC on the 14th and port your number on the 15th,
2. feel free to cancel your DD as the network "are not allowed"* to charge you after the 15th?

diamonds

grumbler wrote: »

Report what?
Are you giving an official legal advice here?
Do I understand correctly that for a billing month, say, 16-15 your 'official' advice is:

1. request the PAC on the 14th and port your number on the 15th,
2. feel free to cancel your DD as the network "are not allowed"* to charge you after the 15th?

Depends Grumble.....read up my previous posts^ "the minimum time has been served by the OP"



1) Request the PAC the day your minimum term is completed or after and you have no ongoing month to month liabilty to the losing telco network. On your senario & networks rules notify network you want PAC on day minimum term is complete, use PAC that day (Mon - Thurs as usually no long delays on PAC happening to new telco, Fri PAC's may roll over to Mon/Tues) to new telco.

Orange usually try get more days line rental out you by sending land (snail) mail, but then last few years and a bit Orange keeps losing cutomers & slowly O have started to delay/stop leaving customers due to lost revenue. Orange was beauty that became a beast.

2) I never said anything about D/D's ?

2a) For clarification never cancel a D/D on contract completion unless network agrees until the network has closed the account via PAC or termination & monies are due PAID - if they take wrong amount contact your financial institution for a refund under DD scheme rules. All charges must be back charges for overuse outside allowances/exclusions NOT for any monthly fees after the date you you PAC out or terminate.

grumbler

diamonds wrote: »

Depends Grumble.....read up my previous posts^ "the minimum time has been served by the OP"

The OP was "currently out of contract", i.e. on 1-month rolling contract that all long contracts turn into after the minimum term.

1) Request the PAC the day your minimum term is completed or after and you have no ongoing month to month liabilty to the losing telco network.

Requesting the PAC doesn't mean anything as you are not obliged to use it. It doesn't really matter when you request the PAC except that it expires after 30 days. Only if/when you use the PAC the contract is terminated.

On your senario & networks rules notify network you want PAC on day minimum term is complete, use PAC that day (Mon - Thurs as usually no long delays on PAC happening to new telco, Fri PAC's may roll over to Mon/Tues) to new telco.

...and then receive a bill for the next 30 days.

2) I never said anything about D/D's ?

OK, if you don't cancel it, then the 30-days charge will be taken. To avoid this you should have requested the PAC 30 days before the contact expired, but your advice is to do this on the last day because the network apparently are not allowed to charge you.

2a) For clarification never cancel a D/D on contract completion unless network agrees until the network has closed the account via PAC or termination & monies are due PAID - if they take wrong amount contact your financial institution for a refund under DD scheme rules.

Yes, this is better than cancelling, but ultimately doesn't save you from a default record if you claim back the 30 days charge.

All charges must be ....NOT for any monthly fees after the date you you PAC out or terminate.

Let's agree to disagree about this. However, I always have been using the PAC in the last few days of 30 days period after requesting it and cannot confirm this from my personal experience.

diamonds

Grumbler, I'll summerize:

PAC ends the contract - out of contract minimum term you cannot be billed the month to month costs past the date you port number, you can be billed later for out of allowance/poss roaming charges upto the day you PAC out but nothing more & the days of the plan you are on until the day the port happens - what you have done is allowed your telco to charge you 30 days & you do not need to stay with the old telco for 30 days on transfer/port out past your minimum completed term.

simax

Diamonds - with all due respect you are talking sh*t.

The terms and conditions of any airtime contract state that you have to give 30 days notice to terminate an airtime agreement.

A PAC code allows you to terminate and leave early, however you are duty bound to pay the 30 days notice as that is what you agreed to, regardless of whether you are out of your minimum term or not. Remember you airtime contract is an ONGOING contract, with a minumum term, which is what you are missing here, so even though the minimum term has ended, you are still bound to the rest of the contract. I've been in the industry since 1995 so I know what I'm talking about.

Now, please put this to bed.

Buzby

I love this 'out of contract' phrase - NOBODY is out of contract, until the SIM is deactivated and service ends. Only the minimum term is completed, then it rolls on until the customer formally terminates. Personally, I want the benefit of any money I pay, so if the 30 days takes me to a set date, I'll arrange the port to take place just before the service ends - that way I only lose a day or so of phone service. Getting the PAC does not terminate anything, only when the port takes place will the donor network cease the line. If the port fails (some do) your service continues. I'd much prefer to squeeze every ounce of value, not terminate 7 days into the notice period and waste 3 weeks of paid-for service and call bundles.

diamonds

simax wrote: »

Diamonds - with all due respect you are talking sh*t.

The terms and conditions of any airtime contract state that you have to give 30 days notice to terminate an airtime agreement.

A PAC code allows you to terminate and leave early, however you are duty bound to pay the 30 days notice as that is what you agreed to, regardless of whether you are out of your minimum term or not. Remember you airtime contract is an ONGOING contract, with a minumum term, which is what you are missing here, so even though the minimum term has ended, you are still bound to the rest of the contract. I've been in the industry since 1995 so I know what I'm talking about.

Now, please put this to bed.

Regulations, law & EU Directives are above any T&C

diamonds

Buzby wrote: »

I love this 'out of contract' phrase - NOBODY is out of contract, until the SIM is deactivated and service ends. Only the minimum term is completed, then it rolls on until the customer formally terminates. Personally, I want the benefit of any money I pay, so if the 30 days takes me to a set date, I'll arrange the port to take place just before the service ends - that way I only lose a day or so of phone service. Getting the PAC does not terminate anything, only when the port takes place will the donor network cease the line. If the port fails (some do) your service continues. I'd much prefer to squeeze every ounce of value, not terminate 7 days into the notice period and waste 3 weeks of paid-for service and call bundles.

A very sensible view & outcome Buzby ! PACin out does however terminate a ongoing account/commitment but only when you use it to port to another networl - not just request it people.

PAC after minimum term invalidates a 30 day term outside the minimum contract term on a mobile contract for further month to month "plan" charges. You will however be charged for XX days outside the last bill usage pro-rata and and non included allowance....data, roaming, non inclusive calls.

diamonds

simax wrote: »

A) Diamonds - with all due respect you are talking sh*t.

B)The terms and conditions of any airtime contract state that you have to give 30 days notice to terminate an airtime agreement.

C)A PAC code allows you to terminate and leave early however you are duty bound to pay the 30 days notice as that is what you agreed to regardless of whether you are out of your minimum term or not. Remember you airtime contract is an ONGOING contract, with a minumum term, which is what you are missing here, so even though the minimum term has ended, you are still bound to the rest of the contract.

Now, please put this to bed.

A) I'm talking from a legal view not a "I've been in the industry since 1995 so I know what I'm talking about", you know what the industry has taught you not the legalalities.

"The terms and conditions of any airtime contract state that you have to give 30 days notice to terminate an airtime agreement" in the minimum term.

C) By the network, not law, I have never once paid a period of xx days service not provided as outside the minimum contract period the PAC invalidates such 30 day period for porting BUT NOT terminating with NO port of mobile number.

NEVER terminate, ALWAYS port to a free payg sim & you avoid "30 day term" charges on the account.


If you are unclear on such outside the "minimum completed contract term" people: call Ofcom and ask "if I port out via PAC can the old network charge me any overlapping monthly plan fees for the same period when my new network have started the billing period for the new service from the date they take my number over to the themselves from the OLD network ?"

REGULATOR Ofcom can confirm.

THAT WILL BE THAT TO BED THEN AS REQUESTED, Simax

grumbler

diamonds wrote: »

A) I'm talking from a legal view not a "I've been in the industry since 1995 so I know what I'm talking about", you know what the industry has taught you not the legalalities.

Who cares about a legal view (even if it is correct, that is a separate question) if nobody would want to waste time and take legal actions on recovering £10-£15 or getting their credit files corrected? Especially if this can easily be avoided at no extra cost.

"The terms and conditions of any airtime contract state that you have to give 30 days notice to terminate an airtime agreement" in the minimum term.

No, this is the same for the rolling contracts too.

If you are unclear on such outside the "minimum completed contract term" people: call Ofcom and ask "if I port out via PAC can the old network charge me any overlapping monthly plan fees for the same period when my new network have started the billing period for the new service from the date they take my number over to the themselves from the OLD network ?"

REGULATOR Ofcom can confirm.

Regulator Ofcom is as useless as many (all) other regulators: PAC Code Issues and problems