Heads up - leaving Vodafone with less than 1mth notice

sisterfate

Just had an annoying experience with Vodafone Customer Service.

I am a vodafone monthly contract user, currently out of contract. I called up to cancel my subscription as I'm planning on changing to giffgaff, and he told me that I would have to give one month's notice before it could be cancelled. I asked him if there was any way of getting out of the service earlier, and he said no.

I then went on to ask him for my PAC number, as giffgaff had instructed me to do this in order to keep my current mobile number. The customer service guy then sounded a bit uncomfortable and said 'oh, I didn't realise you wanted to transfer your number over...in that case once you've processed the PAC the cancellation will be effective immediately'.

I asked him why he hadn't told me that immediate cancellation was a possibility earlier, and he said it was because he didn't know I wanted to transfer my number. Now I jut don't think that's good enough - at the very least it's very unhelpful, and at the worst he told me an outright lie, because I explicitly asked him if I could get out earlier and he told me I couldn't.

What does everyone else think about this?

vax2002

Because you signed a minimum contract that rolls forward of the mimimun period until you give one months notice you wish to terminate it.
It is a minimum contract, not a maximum one.
So say you have an 18 month contract you want to expire on 18 months, you need to serve notice at 17 months.
They may bill you for the 1 months notice period but allow a pac transfer during.

£note

The use of a PAC will terminate your service but not your commitment. All mobile phone contracts are subject to a minimum of 30 days notice so if use the PAC as soon as you get it Vodafone will still bill you for the 30 days notice period.

grumbler

sisterfate wrote: »

I asked him why he hadn't told me that immediate cancellation was a possibility earlier, and he said it was because he didn't know I wanted to transfer my number. Now I jut don't think that's good enough - at the very least it's very unhelpful, and at the worst he told me an outright lie, because I explicitly asked him if I could get out earlier and he told me I couldn't.

What does everyone else think about this?

I think that if you use the PAC earlier than 30 days expire you will be charged for full 30 days regardless.

Annie._2

Just because you use a PAC code, does not mean you are let off the 30 days notice.

You will receive one final bill from Vodafone which will include the 30 days notice, plus any other charges. As soon as your final bill has been paid, you will be able to cancel your direct debit.

diamonds

No, no 30 days outside minimum term as you have completed it, giving notice & transfering via PAC are 2 very differnt things, the PAC out does not allow telecoms companies to bill you overlapping between 2 telcos, because thats unfair tems, unjust and illegal.

gjchester

diamonds wrote: »

No, no 30 days outside minimum term as you have completed it, giving notice & transfering via PAC are 2 very differnt things, the PAC out does not allow telecoms companies to bill you overlapping between 2 telcos, because thats unfair tems, unjust and illegal.

Who are you saying No to?

You can be billied for 30 days sevice in leiu of notice which is what happens whn you use a PAC code. It's not for the service its a charge for lack of notice

If you give notice to cancel then ask for a PAC code that overrides the cancellation notice and the notice to cancel is cancelled.

grumbler

diamonds wrote: »

... the PAC out does not allow telecoms companies to bill you overlapping between 2 telcos, because thats unfair tems, unjust and illegal.

Unfair and unjust are just emotions and hence cannot make this illegal until some court decides so. If there are some regulations not allowing mobile companies to do this, feel free to post them.

diamonds

Unfair contracts Regulation that apply to ALL contracts mobile & otherwise, the minimum time has been served by the OP, termination is 30 days notice (which legally after minimum term completion cannot be enforced in a court of law) OR PAC out with no 30 days. TERMINATE or TRANSFER are 2 very different outcomes in law in a minimum term and outwith it.

grumbler

It's just your words, nothing more. Get back to the reality.
Who cares about enforcing in a court if you face getting a default record in your credit history? Are you prepared to take court actions for the sake of, say, £10?

Different outcomes? Of course different, but the second one implies termination.

diamonds

My words ? LOL, Should you like to report that please do ! The Solicitors Regulation Authority and The Bar Standards Board

LAW is built on principles & the balance of probabilities - NOT £10.

Which a court can enforce removal of ANY credit mis-information reported as such and compensate the person under Data Protection Act 1984 and subsequent amendments