New bathroom fitted but shower leaking into kitchen

Canucklehead

sunshune wrote: »

Hi again

My husband received an email from the guy today asking for a electronic copy of the invoice my husband said we only have a paper copy and why do you need it. He replied that we should scan in a copy and email it and that he will reseal it again as that is all it can be. This will be the third time it's done obviously not a solution to the problem

Can i find reliable people on trust a tradesman .com

This is probably going to cost a fortune as our kitchen unit is damaged now. I wish I could upload a picture

Good morning: try the CIPHE.

Canucklehead

C_Mababejive

Keep us updated on your progress,cause and outcome please OP

sunshune

Will do@ Cmababejive

Thanks Canuck

sunshune

Hi All

We have found the leak. There is no sealant where the tray and the screen join at the back. can hardly notice it. Had a plumber come round this morning and located the leak and said all it needs is some more sealant. He ran the shower and could just about see where the leak was.

THe water literally comes out of the outside of the shower. The plumber told me to get the original man back to do the test he did and seal it properly.

THe problem in the kitchen, original guy probably won't accept blame for that and will have to get someone else to fix it and claim on the insurance. Do you think a builder would be the best person? Also, if we claim on the insurance, as 3 units out of 7 are ruined, would we be able to get 7 new units as i don't think we would be able to get ones to match?

We just have to try and get hold of the original man now ;oD

keystone

If its his poor workmanship thats caused the leak then of course he's responsbile for the subsequent damage in the kitchen. You will need to claim of your insurance then let them go after him or his insurance. You can't claim against his insurance. The loss adjustyer will tell you what you can claim for and what you can't. Typically that will probably coving repairting the damage but not repairing the original fault.

Sounds like you need a kitchen fitter and a plasterer and a decorator not necessarily in that order rather than a builder.

Cheers

sunshune

Thank you so much for this. I will get onto the case straight away.

Thanks again

sunshune

Arghhhhhhhh This workman, is really p***** me off. My husband emailed him this morning to tell him we located the leak when we ran the shower. He had the nerve to say that we should have told him where the leak was before then we wouldn't have had all the problems. My husband replied that due to his shoddy workmanship we are in this mess if he had done what he was supposed to in the first place our kitchen ceiling and cupboards would still be in tact.

Oh he is so annoying, i just want it sorted

har0ld

Please calm down, it probably isn't that bad. I have been involved sorting out these types of problem for many years; the two most common leaks are:1 the shower tray and enclosure have not been sealed correctly, 2 something on the shower valve has not been sealed or fitted properly.
Look at the shower enclosure, if it sealed at on the inside of the frame especially at the base - this is wrong. If the enclosure fitted to the tray before the tray and frame silicone sealed - this is wrong (shower frames/enclosures are often adjustable and are not 100% watertight, water travels down to the base of enclosure and if sealed inside, at the bottom finds the nearest point of weakness - usually where the frame meets the wall). As for the shower valve, if it leaks when switched off - probably a loose connection, if the leak is when on - possibly poor connection to outlet elbow on shower, often just a silicone bead required where shower valve meets the tiles.
Difficult to give definitive answer without seeing but the above account for probably 90% of callouts I have attended.
As far as I am aware fitters/plumbers are legally liable for work up to twelve months after completion though most would assume responsibility beyond this.

keystone

har0ld wrote: »

Please calm down, it probably isn't that bad. I have been involved sorting out these types of problem for many years; the two most common leaks are:1 the shower tray and enclosure have not been sealed correctly, 2 something on the shower valve has not been sealed or fitted properly.

OP has already had someone in to find the leak and that has been located. The problem is now to get the bathroom contractor to either sort it or get some redress for his (in)actions. Simples.

Cheers

sunshune

Yes Keystone is quite right, we had someone else round to look at the leak and he told us and showed us exactly where it is coming from. The original bathroom fitter asked us for a copy of his invoice for some strange reason and keeps saying we should have told him where it was leaking from, even though we have had to call him out 3 times over the last few months to sort it out.

I just want him to seal the gap and the outer part of the shower, then we will source other contractors to rectify the damage. I doubt very much the bathfitter will offer any money towards damage or even admit it was his shoddy workmanship that has caused the problem in our kitchen. Is there any organisation I can report him to or at least threaten him with. He said that he is a contractor for B&Q and he fits all their suites around the country and in the showrooms, I am wondering whether we just caught him on a bad day then or he really is a poor workman.

What would you guys do? Just get someone else in to sort the gap and not bother to contact him again or pursue him to at least pay for some of the damage, or claim on our insurance who may try to claim on his?

Thanks