selling your stuff on Amazon - part 8 - advice for newbies in the first 2 posts

GoldenEye

Just a quick question. Can you give partial refunds on AM (E.g. £2, £3 off etc.)? Do Amazon calculate the refund taking the 17.25% into account? Unfortunately my customer did not read the listing and I am not too sure what to do next. Thanks.

twobfair

Sorry if this question has been asked before but is there a good website/publication that lists auctions in the UK? Having problems find any to go to!

tom_and_barbara_good

GoldenEye wrote:

Just a quick question. Can you give partial refunds on AM (E.g. £2, £3 off etc.)? Do Amazon calculate the refund taking the 17.25% into account? Unfortunately my customer did not read the listing and I am not too sure what to do next. Thanks.

Yes, you can refund any amount up to the amount that the buyer paid, go to your recent orders page and you'll find the link though to refund, or go to your transactions page, there's a link form there too. You'll get your fees refuned for the amount that you send back.

tom_and_barbara_good

twobfair wrote:

Sorry if this question has been asked before but is there a good website/publication that lists auctions in the UK? Having problems find any to go to!

Yellow pages is a good place to start, or on line there's yell.com, or google and the BBC antiques page has links I think

tom_and_barbara_good

tsharp wrote:

How do you change your seller password? Mine is guessable to say the least.

I believe that you can change it easily by looking at the profile details on the sellers account page, you can stop them sending emails each time you list a book too.

snax

If a buyer contacts their seller stating that a purchase is faulty - and the seller asks for the item to be returned in exchange for a full refund - how does the seller refund in full ... and ... pay the return postage? [which I regard as fair - if the item is genuinely faulty].
Amazon will only allow a refund upto the total amount paid by the buyer.

wilf55

you could always ask for their paypal address and do a refund that way explaining what the problem is dont know of any other way round it but i agree refunding the postage on a genuinely faulty item is fair

sorry cant be of more help

rare_stuff

snax wrote:

If a buyer contacts their seller stating that a purchase is faulty - and the seller asks for the item to be returned in exchange for a full refund - how does the seller refund in full ... and ... pay the return postage? [which I regard as fair - if the item is genuinely faulty].
Amazon will only allow a refund upto the total amount paid by the buyer.

if the buyer has the original packaging, assuming it was sent by Royal Mail, they can just repackage, strike out their address, circle your return address and write "Return to Sender".

If not you need to agree another way of refunding their return postage, many amazon buyers do not use paypal so this method may not suit the individual, so negotiating a postal order or cheque may be the only options.

Also, it's advisable to only refund the buyer after you have been returned the item.

wilf55

i never thought of that thats a good point rare!!

pinkgem

some advice needed please

my mum purchased a cd from amazon from a marketplace seller on thursday 22nd february, they should have dispatched by monday 26th february (2 working days)

my mum has not received anything yet so she asked me to look into it. the seller is the uk, scotland i think, and has thousands of feedback at 97%

i checked her amazon account and it said delivery estimate 27th feb - 12th march!?

why would my mum have to wait until 12th march for something that should have been despatched by 26th feb in the uk?