Mystery Shopping Thread 21 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES*

System

Ziggy_Stardust wrote: »

Wish they'd keep appearing for me, I did one today and it was easy money

please don't say "easy money", yeh they are simple jobs but we are trying to help ms companies and other companies, not just care about getting paid.

Ziggy_Stardust

berbastrike wrote: »

please don't say "easy money", yeh they are simple jobs but we are trying to help ms companies and other companies, not just care about getting paid.

Ok re-phrase, it was a straight forward task, everything went well. The money is important to me but that doesn't mean I'd not do my job properly. I have stood in queues for ages in some banks and it was a pleasant not to have to here, I guess this is where mystery shopping comes in, it shows areas for development/improvement.

meandthree

sometimes wonder why we bother! did a shop about two months ago, terrible service on till area, no smiles etc. Went back in today (non ms) and had the same people serving me, they looked at each other muttered something, then looked at me! pretty sure they remembered me, then proceeded to give me the same rubbish service as last time! Makes you wonder :doh:

mimi1234

meandthree wrote: »

sometimes wonder why we bother! did a shop about two months ago, terrible service on till area, no smiles etc. Went back in today (non ms) and had the same people serving me, they looked at each other muttered something, then looked at me! pretty sure they remembered me, then proceeded to give me the same rubbish service as last time! Makes you wonder :doh:

Bab, not all of them are the same. I have done a phones shop for GFK x 3, each time the service was pants, didn't even let me sit down. Gave bad reports each time and made no difference.

On the flip side, did a gadget store for REACT. Service 1st time was bad, very bad. Gave a bad report explaining this in detail. Went again 4 months later, same member of staff, excellent service. Obviously the bad report was taken into account and training had been given.

yonk

I had this discussion with an allocator and she says it depends on how the client company use the MS info. So some of them see it as a tick-box thing and never act on the info, others totally change their systems and training. Also depends if they use the info to reward the staff or punish them, I think.

Ziggy_Stardust

DH used to work for a high street retailer, if they got a good MS they got a bonus so it was in their interest to improve areas of their service which weren't quiet meeting expectations.

MrsBoo

Hello all - please to let me join the thread? I have just become an MS and have my first assignment. I am very nervous but but excited too. I've signed up with Gapbuster to start with and will see how I do before joining others.

serendipity2706

MrsBoo wrote: »

I've signed up with Gapbuster to start with and will see how I do before joining others.

Hello and welcome!.
Gapbuster can be a bit tricky for newbies so have a practice first with the timings.
It's worth signing up to Retail Eyes and ESA as well as they have quite a few jobs and ESA have just put their pay up!! They aren't too difficult either.
Let us know how you get on

MysteryMe

Welcome and good luck!

Izi21

kst101 wrote: »

I'd be happy to have any on my page

I've done the maximum that I can so can't take any more. But most of the ones on my page are ones way too far for me. I keep on declining them and more turn up on the page! Now I'm tired of doing that and hoping they disappear soon!