How the hell can Orange do this?

Carlm90

I am having a hard time getting my head around this one...

Apparently Orange have a business rule of the following.

I recently got a HTC Sensation on a Orange contract, 24 months, £35 a month, fine, happy with this. This takes a normal sim card. In this deal I get 1,200 minutes, unlimited texts and 500MB internet.

I now want to get an iPhone 4S which takes a microsim. I phoned up Orange today and asked to get a Microsim sent out ready. They said this costs £10. I thought that this would be a one off payment but no she said it's £10 per month for the rest of my contract. They said that it is to allow me to use the iPhone data bundle which would be 500MB per month.

They want to bump my contract up to £45 per month just for the privilege of using a different sim card? The original 500MB I had would be non-existent but I would still be paying for it.

Can someone please tell me how Orange can do this... :mad:

Oh and in our household, we have four Orange contracts and pay them a lot of money. I'm taking it higher than a manager and still not getting anywhere, apparently I will get a phone call in 3 days... simply not good enough.

scheming_gypsy

Are you upgrading your phone to the iPhone 4s through Orange? if so they'll be putting you on an iPhone tariff rather than sending you a small sim. If you're buying it sim free then maybe they think you want changing to an iPhone tariff and are mistaken.

alternatively; just buy a (random link) http://www.overstock.com/Electronics/SIM-Card-Cutter-Anti-glare-Screen-Protector-for-Apple-iPhone-4/5497930/product.html?cid=133635

Carlm90

It's going to have to be the microsim cutter.

Nope I wasn't upgrading, I was simply finishing an old contract and opened a new one through Phones4U as they offered a better deal than an upgrade. Therefore as I took a normal Dolphin plan at £35 a month with a HTC desire, it's not got iPhone data bundle and they want to charge £10 a month for me to have a microsim and the iPhone data bundle. I wouldn't get anything different my current contract and would simply be paying £10 for the use of a microsim.

Humphrey10

http://shop.orange.co.uk/iphone/choose-sim-only-plan
http://shop.orange.co.uk/mobile-phones/price-plans/pay-monthly/sim-only
For a new contract, it's the same price, same mins etc whether iPhone microsim or not, so I don't know how they can justify charging you extra.

Good luck!

visidigi

you might want to do some checks on this - 500mb isn't much on an iPhone versus a HTC - and the £10 extra a month may not be THAT bad a deal - you might want to read the horrific small print prices on out of bundle orange data charges...

Humphrey10

I got an iPhone 4 a week or so after it was released, in all that time I have used 735 mb. 500 a month is plenty. Just be sensible.

scheming_gypsy

another option is to phone back and speak to somebody else.

Carlm90

Definitely going to speak to someone beyond a manager, I want a legitimate iPhone microsim instead of cutting it, I will let you know how my battles go. As for data usage, the data bundle isn't much different to the one that HTC has. I don't go anywhere near 500MB, they are simply making it £10 because I want to use an iPhone. What annoyed me was the fact that they make so much profit on a HTC compared to iPhone and they want to charge me £10 extra. Joke.:rotfl:

ruggedtoast

Humphrey10 wrote: »

I got an iPhone 4 a week or so after it was released, in all that time I have used 735 mb. 500 a month is plenty. Just be sensible.

Its not plenty its paltry. And I challenge your understanding of your data use.

john-306

500mb a month is plenty for me too, if/when I'm able to get a data signal on Orange it downloads that slow that it sometimes takes 20+ seconds just to get the google page up:eek:
I was in Asda the weekend and wanted to do a price comparison on a printer they had on offer, couldn't get a data signal on 3g, switched to 2g and it was that slow I just gave up.
If i use 50mb a month I've dome well:(

Carlm90

Me 1 - Orange 0

Got through to Orange exec department and they authorised a MicroSim being sent out free of charge without the £10 data charge extra a month.

A little bit of arguing and a loyal Orange customer get's their way. It was unfair from the beginning so it only made sense.