Help - ebay sale problem

hesjane

Hi all

I have just sold a mobile phone on ebay. This phone was brand new (only taken out of packaging to have it unlocked). I received the phone as an upgrade on my contract but didn't want so sold it on ebay.

It was a walkman type phone with a large onboard memory. The buyer has received the phone and said it was not in new condition (scratched and dented) and that it had lots of text messages, phone numbers and videos stored on it. When I received the phone via courier from the mobile company it was sealed as new. When I had it unlocked and charged it to check it accept other network sim cards before selling it on, it (everytime) wanted to go through the set up routine as a new phone does.

I've asked the buyer to confirm the IMEI number on the handset and not just the box to ensure that it hasn't been switched somehow, but I am at a loss to know what is going on. My son thinks the buyer is trying to pull a fast one on me, but to be fair they have 100% feedback and have been an ebay member for approx 16 months so I think that is unlikely. I have a feedback of over 200 (which is 50/50 purchases/sales) and it is 100%.

I know, 100%, that the phone I sent was brand new, unused and had nothing stored on it. She is saying the phone she received is heavily used.

Help what do I do?

Leanne200

They are trying to con you, probably had the phone already and wanted a brand new replacement so are saying you sent a poor condition one so they are hoping to get a refund/win a paypal claim so they have a brand new one for free.

You should get proof from your network provider that you have just been sent the phone as an upgrade just incase there is a paypal claim filed!

hesjane

I have the receipt from my purchase of the phone contract - is that good enough to challenge any paypal claim? - and the receipt matches the IMEI number of the box and phone sent.

Someone has suggested that I could get the IMEI number blocked, but I don't see how that helps me.

I really am confused though because this person has 16 months of 100% buying feedback (only 29) but they definitely appear genuine from the feedback left and given previously.

Leanne200

Their feedback doesnt mean they aren't trying to pull a fast one... lots of people build up good feedback and then con someone. Feedback means diddly squat really although it is a good guideline.

As long as you have proof of when you got the phone and it was quite recently you should definitely be ok, but maybe it would be good to contact Ebay for some advice also.

Russ66

@ it,:mad: :mad:

Get them to send it back to you with the messages etc still on the phone so that "YOU" can check the dates/times (unless they say we've deleted them or similar:rolleyes: ) that the messages were sent on in relation to when you got the phone. If the imei is correct and the data is still on the phone then you should refund them and take your case up with your supplier. It may be that you were sent a refurbished phone, though I'm not to sure about the dents etc, unless they've had it a few days and dropped it.

Personally, the money or the phone is more important than a neg.

HTH.

hesjane

Russ66 wrote:

@ it,:mad: :mad:

It may be that you were sent a refurbished phone, though I'm not to sure about the dents etc, unless they've had it a few days and dropped it.

Personally, the money or the phone is more important than a neg.

HTH.

Hi

Thanks for the advice. It definitely wasn't a refurbished phone. It was sealed and in perfect condition. I did have a good look at the phone because I considered keeping it but decided I preferred my Nokia 6280.

I know that it was perfect when I sent it because I buffed it clean with a cloth to remove the fingerprints from where it had been handled to unlock it.

Talk about fed up

neilwoods

As long as you have the imei number and reciept for it, then there is no way they can try and switch the phone.

Ask her to email you the some of the number stored in the phone and txt number for you to check and possibly ring some of them.

Getting the IMEI blocked would be a bad thing to do at this stage, because if you did, then the phone would be useless and not in a working condition, so you would have to do a full refund. Plus it may be fraudulent to get an IMEI banned after you have sold the phone, as it no longer belongs to you.

What is she asking for then. If she wants a refund tell her to send it back special delivery, (she may have to foot the cost of return) for you to check out the phone, say you wont accept any other way for postage. Just so you can guarantee it gets back to you, and so it covers her against any loss. And if it did get lost in post, you would call whoever it is and give them the IMEI number so the phone will be banned from all networks. And if the phone you recieve does not match the IMEI again you will have it banned. Try call her
bluff

hesjane

Hi

she has come back to me and the IMEI number doesn't match the one on my receipt What do I do now?

Avoriaz

Has she bought 2 identical phones, received the other one and thinks it is from you?

Godiva500

Hi hes

Check with Royal Mail? Complain to them?If she is tellin the truth - and I say if - then it must have been switched by someone in Royal mail?

OR
Did she open parcel personally? IF not could someone she knows have switched it before she saw it?

hesjane

Avoriaz wrote:

Has she bought 2 identical phones, received the other one and thinks it is from you?

Hi

She has bought two phones...not the same, but one brand new (mine) and one used but in good condition. They are both flip (clamshell) style phones. She hasn't left feedback for the other phone yet. She bought the other phone on 10 Jan and mine on 13th Jan.

At the moment I have asked her to check the IMEI number on the box to confirm whether it is the same as the one I have on the receipt - the one she has quoted on the phone is definitely nothing like the one on the receipt.

She says that all the text messages and videos are dated from 25 December. I never even opened my phone box until 9th Jan which was the same date I had it unlocked on.