Solar energy - Feed-in Tariff payment delays - your experiences?

Former_E.ON_Company_Representative:_Malc

Andy_WSM wrote: »

Why not send a PM to Malc? - see if he can check the current process and clarify and maybe even help you get your certificates back?!

Hi Andy

As above, MSE doesn't let company reps use Private Messaging but there's an email address in my Profile for customers needing me to check out their accounts.

Hope this helps.

Malc

Former_E.ON_Company_Representative:_Malc

EricMears wrote: »

I couldn't see a facility to PM him either. However, his MSE public profile does list an email address for him :-
[EMAIL="WebForumAdvisors@eonenergy.com"]WebForumAdvisors@eonenergy.com[/EMAIL]

Thanks Eric. That's the best way to contact Helena, Amy or myself offline. Did you need me for anything in particular?

Malc

Former_E.ON_Company_Representative:_Malc

pinnks wrote: »

E.On are getting good at this now they have their online system up an running. Entered my reading late on 25th March. Payment cleared into my account today, 31st March. Does it for me...

Glad all went well pinnks and thanks for letting us know. I'll feed this back too. :beer:

Also pleased your using our online service. It had a bit of a tricky start but the IT guys have been working hard to make it better. In fact, they're still looking at improvements so watch this space as they say.

Malc

EricMears

E.ON_Company_Representative:_Malc wrote: »

Thanks Eric. That's the best way to contact Helena, Amy or myself offline. Did you need me for anything in particular?

Malc

No, I was just posting your email address for the benefit of 'Minrich'.

It's a shame that there doesn't seem to be a similar facility to contact a Scottish Power representative ! They owed me £90 when ceasing to be my supplier two years ago and apparently feel that because they gave me £30 for a different error at about the same time they have discharged their debt.

Former_E.ON_Company_Representative:_Malc

EricMears wrote: »

No, I was just posting your email address for the benefit of 'Minrich'.

It's a shame that there doesn't seem to be a similar facility to contact a Scottish Power representative ! They owed me £90 when ceasing to be my supplier two years ago and apparently feel that because they gave me £30 for a different error at about the same time they have discharged their debt.

Thanks for letting me know Eric. Out of interest, Scottish Power are active on the Forums. Their Profile is at the link below.

http://forums.moneysavingexpert.com/member.php?u=773243

Hope it helps.

Malc

EricMears

E.ON_Company_Representative:_Malc wrote: »

Thanks for letting me know Eric. Out of interest, Scottish Power are active on the Forums. Their Profile is at the link below.

http://forums.moneysavingexpert.com/member.php?u=773243

Hope it helps.

Malc

Thanks for the link - though I'd query your use of the word 'active' 1200 posts in six years and none in last 3 weeks !

slammeddeluxe_2

Hi - we were one of the first people to take advantage of the feed in tariff and before April were receiving 48.07 pence per unit. I recall its index linked. Does anyone know what the new price per unit is for my FIT now ?

thanks

Paul

KevinG

slammeddeluxe wrote: »

Does anyone know what the new price per unit is for my FIT now ?

48.84p/kWh.

theboylard

Good Energy, good in name only and careless with your data it appears

They take 8 weeks to pay your FiT.

Had an email yesterday:

Dear Generator

Acc No. : xxx
FiT ID : xxx

As part of our obligation as a FiT Licensee, we are required by Ofgem to ask all FiT Generators to make an annual declaration that the information held on the Central FiT Register is complete and accurate.

The registered details for your installation are shown below. Please check this information and send your response to [EMAIL="FiTAnnualDeclarations@goodenergy.co.uk"]FiTAnnualDeclarations@goodenergy.co.uk[/EMAIL] stating that the information is correct or what corrections are required. Please do not reply on this email as it will not be received by us, instead send your response to the above email address.

And proceeded to list someone else's account number and name, and different FiT ID.

Dunno what they'd done with the merge but not happy with the !!!! up.

They've emailed today asking to delete the previous info and they've sent the correct details today.

Hoping that they've reported themselves to the Data Commisioner!

orrery

KevinG wrote: »

48.84p/kWh.

.. or 50.56p with deemed export? i.e. generation + export/2