Solar energy - Feed-in Tariff payment delays - your experiences?

orrery

Nikki wrote: »

We are with EDF too, meter reading submitted on the 2/8. Hopefully we won't have to wait that long for a payment.

Did you really mean 2 August !

KevinG

dreaming wrote: »

Not sure - I know it was noted on the paperwork sent off to SP on installation and on the FiT form, and then I received a message querying it then saying they wanted to change it.

Ok thanks. Mine was noted on two separate FiT registrations but apparently ignored. Maybe I'll chase it one day.

sly_dog_jonah

Our last 4 quarterly FIT payments from EDF have been credited to our bank account after 8, 4, 7 and 5 days respectively (including weekends). Compared to the previous 3 quarters which were 17, 42 and 30 days they have pulled their socks up considerably.

Casper55

After submitting a fit reading on the 1/8/13 and waiting 28 days I then phoned Scotish Power and asked about my payment. I was told it would be in the bank on the 1/9/13 ( clearly lying) I phoned again on the 3/9/13 and told them I was lyed too and was told oh no your money is not going out until the 9/9/13( clearly lyed to again) I then said that they owed me interst after 28 days. I was then informed that my contract states that they do not require to pay me interest until after the FOLLOWING month so not sure where the 28 days came from. Scotish Power are now clearly stalling and do not intend to pay me until the 2 months has lapsed. So I am not very impressed especially since I pay my bills by derect debit and at the mo I am over £300 in credit. Best Regards Dave

orrery

Casper55 wrote: »

After submitting a fit reading on the 1/8/13 and waiting 28 days I then phoned Scotish Power and asked about my payment.

Well naming and shaming here is a good start. Last time we discussed this and had a big naming and shaming session BBC Radio 4 took an interest in what was being discussed and planned a piece on 'You and Yours' and (strangely) the various companies started pulling into line before it was run!

The_Green_Hornet

Casper55 wrote: »

After submitting a fit reading on the 1/8/13 and waiting 28 days I then phoned Scotish Power and asked about my payment. I was told it would be in the bank on the 1/9/13 ( clearly lying) I phoned again on the 3/9/13 and told them I was lyed too and was told oh no your money is not going out until the 9/9/13( clearly lyed to again) I then said that they owed me interst after 28 days. I was then informed that my contract states that they do not require to pay me interest until after the FOLLOWING month so not sure where the 28 days came from. Scotish Power are now clearly stalling and do not intend to pay me until the 2 months has lapsed. So I am not very impressed especially since I pay my bills by derect debit and at the mo I am over £300 in credit. Best Regards Dave

If you are unhappy with your energy supplier the best thing to do is go down the formal complaints route.

Scottish Power Complaints

zeupater

Casper55 wrote: »

After submitting a fit reading on the 1/8/13 and waiting 28 days I then phoned Scotish Power and asked about my payment. I was told it would be in the bank on the 1/9/13 ( clearly lying) I phoned again on the 3/9/13 and told them I was lyed too and was told oh no your money is not going out until the 9/9/13( clearly lyed to again) I then said that they owed me interst after 28 days. I was then informed that my contract states that they do not require to pay me interest until after the FOLLOWING month so not sure where the 28 days came from. Scotish Power are now clearly stalling and do not intend to pay me until the 2 months has lapsed. So I am not very impressed especially since I pay my bills by derect debit and at the mo I am over £300 in credit. Best Regards Dave

Hi

First thing I'd do is ring them up and ask for the credit balance to be returned .... wouldn't help with the FiT payment, but it would certainly make me feel like they weren't mugging me ...

And,, of course, I would be taking every advantage to inform the telephone agent what had sparked the request ....

HTH
Z

Casper55

The_Green_Hornet wrote: »

If you are unhappy with your energy supplier the best thing to do is go down the formal complaints route.

Scottish Power Complaints

I tried that and guess what the microgen department have a different complaints department. I was transferred only to be waiting for ages and gave up. (no callback facility on the microgen department)
Still waiting for payment. They are full of apolergies but I honestly think what ever I say will make no difference, they will not pay me until they are good and ready. Possibly end of this month (2 months after Fit reading)the latest before paying interest.I am now thinking of changing supplier and have threatened to do so. Best REgards Dave

EricMears

Don't waste time with 'official' complaints procedures !

CEO email .com lists [Email address removed] as Chief Corporate Officer. An email to him outlining your complaint and the unsatisfactory nature of the microgen complaints procedure being different to the rest of the organisation's should stir things up a bit. Unlikely he'll reply personally but some ultra-keen minion will be passed the file.

For some obscure reason, I don't seem to be able to add the web link for this but you should be able to re-construct it for yourself.[/email]

Casper55

EricMears wrote: »

Don't waste time with 'official' complaints procedures !

CEO email .com lists [EMAIL="keith.anderson@scottishpower.com"]keith.anderson@scottishpower.com[/EMAIL] as Chief Corporate Officer. An email to him outlining your complaint and the unsatisfactory nature of the microgen complaints procedure being different to the rest of the organisation's should stir things up a bit. Unlikely he'll reply personally but some ultra-keen minion will be passed the file.

For some obscure reason, I don't seem to be able to add the web link for this but you should be able to re-construct it for yourself.

Thanks for an email. I think I will give that a go