Solar energy - Feed-in Tariff payment delays - your experiences?

Fruit_and_Nut_Case

youngzola wrote: »

is bob getting a golden handshake,pension for life,if he does he will not be using any of my money,i,ll take all my savings out.he should have being sacked and arrested by police.

Is he being blamed for FiT Payments delays now?

jackieblack

Oscargrouch wrote: »

I was told today that the new system will enable them to pay up within 2 weeks or less following the meter reading.....we shall see.:rotfl:

But that's what they always used to do, before they started implementing a new system :mad:

Oscargrouch

jackieblack wrote: »

But that's what they always used to do, before they started implementing a new system :mad:

My systems first submission date was 22nd Feb 2012. I had the payment by 22nd March. My next one was due on 22nd of May (obviously) it had not been paid by the 22nd of June, hence the questions. I would suspect, there was a massive increase in FIT applications to E-On between Nov 2011 - April 2012. Which I guess has caused the back-log. E-On with hindsight, I guess, should have closed the doors, but as everyone was trying to get as much business as possible before the tariff changes messed the industry up, they didn't. And who can blame them? They have succeeded.:rotfl:

jackieblack

jackieblack wrote: »

Just to update:
I rang E-on again in my lunchbreak and spoke to a very helpful lady who seemed genuinely shocked that I hadn't received the promised 'phone call back. She put me on hold while she spoke to a very nice man called Peter, who she then transferred me to, who confirmed that he has entered my readings onto my account so it is 'in process' and the money should be in my account in 5-10 days . He also apologised again that I hadn't been rung back, as promised.

An update to my last update.
Payment received in bank account today, 7 days after speaking with Peter

I guess maybe it depends who you speak to when you ring. If the first person you speak to isn't particularly helpful, I'd keep trying until you get someone who is

superpacman1972

Oscargrouch wrote: »

Sent my letter of 'Pending Legal Action' to E-On last night via e-mail. Phoned them this morning to confirm receipt. Spoke with a polite young lady. She apologised for the delay; confirmed I was on the new system and processed my payment for me as we spoke on the phone.....Case Resolved and Closed..:beer::T Guessed it would be an 'Open & Shut' case.:rotfl:

Update here too - also sent an LBA letter to EON CEO Office. Been told the payment amount has now been processed, calculated and sent to my bank. No ex-gratia or interest added, though - but result nonetheless. I'll call off the dogs once the money clears.

So it looks like this an effective route to success too. Shame that you have to threaten them with legal action to get performance though, and there's a fair chance I'll be taking my business elsewhere at some point after this, but I suspect from their previous inaction, they probably don't care.

Prof_Yaffle

Prof_Yaffle wrote: »

An mix of posts here, but just to let people know - Eon last Thursday (14th June 2012) told me that they'd "got to 20th February" for FIT applications, so mine (submitted 23rd Feb) should be processed "in two to three weeks".

So anyone still waiting for Eon to get a move on, that gives you an idea of the delay - about four months, not including first meter reading to first payment, of course...

Update: as of five minutes ago (4th July 2012), "we're up to the 27th February". Since I applied on the 23rd, I should get my paperwork "within the next seven days" (which probably allows a fortnight for Eon's further internal post-processing delays plus the post). We'll see. At least the "two to three weeks" was a fair estimate for *their* bit of the process, if not all of it...

To the Eon representatives that check this forum: one embarrassment is the recorded message that says that you can email the FIT team - I don't know about anyone else, but I've never had a response from that address (well, "never" equals "nothing in a month or more", anyway). In which case, it's worse to broadcast an address that's ignored than it is to not have the address in the first place. At least you answer the 'phone, though.


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and yes, I left out a "t" from the title!

Prof_Yaffle

To the folks who've successfully issued a letter-before-action or some variation - particularly those who've received a goodwill payment - any chance you could share? If we have a successful formula then perhaps they'll get the hint if they see it repeatedly, especially if folks can quote precedent on ex-gratia settlements or other terms.

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On a similar note, in terms of legislation, I'm not aware of anything that governs company-to-individual. However, under the terms of European Directive 2000/35/EC9, the expectation for corporate transactions is 30d, extending to 60d with express agreement unless such terms are "grossly unfair".

It would be a reasonable expectation to me if taken to court that such terms would apply to any payment from a company, since the terms were expressly brought in to help cashflow with small companies when dealing with much bigger entities. If that doesn't pretty much define the relationship between a multinational energy company and the man in the street, I don't know what does...

AlbertHall

[FONT=Arial, Helvetica, sans-serif]The following email produced a dialogue with the Director's Office, and the offer of the goodwill payment of £30 'for poor service from the FIT team' came 3 days later.

>>Dear Tony Cocker

Please can you read the correspondence below, which seems to produce no response from your staff. The email immediately below was sent last Friday, 22nd June, which is 126 days since the last FIT payment was made to me - somewhat more than the payment every 3 months of your contract. I fully understand that there has been the upheaval of a change from a manual system to an automatic one, or so I am told, but this has been the case since at least April, and in no way excuses my being told that payment would have been made by now.

Please can you look into this as a matter of urgency, and respond as soon as possible. I am aware that I am not alone in this situation, there being many people who are experiencing similar difficulties and false promises, and I am sure you will understand that my patience is already stretched to the limit, so it will not be long before the national media is informed.

Yours sincerely, AlbertHall



Dear Sirs

After having sent the below email, 11 days ago, and received the same '45 days' automatic response, I called your office on the same day.

Having explained my problem, I was told that a 'priority payment' would be made to me. I asked what that meant, and was told that I would be called back after a colleague was consulted. This did indeed happen, so at 13.03 I was told that I would be written to (by post as emails were "not allowed") the next day, and that payment would be made into my account "by the end of next week".

I still do not have either letter or payment.

I will now be consulting the Energy Ombudsman, which is why this is being written.

Sincerely, AlbertHall

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Original Message

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From: AlbertHall
To: FitMeterReadings
Sent: Mon, 11 Jun 2012 10:27
Subject: Re: Thank you for your Feed-in Tariff meter reading

Dear Sirs

Re FIT 000******
Address: ****

Please note your email to me below. It is now more than the 45 days and there is still no payment into my bank account.

I notice that in your 'Feed in Tariff Statement of Terms' it states: (Points 7 and 9) that 'Your Generation/Fixed Tariff Payment is due to You every three months, subject to Us receiving valid meter readings within the required timescales.' This contract seems to have been broken by yourselves as the last payment to me was made on 17th February 2012.

I hope you agree with me that this is not acceptable.

Please can you update me on the position, letting me know when I can expect payment - making it manually if necessary - along with the detailed breakdown of payment as previously requested.

Sincerely, AlbertHall

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Original Message

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From: RETUK Feed In Tariff Meter Readings
To: AlbertHall
Sent: Thu, 26 Apr 2012 20:47
Subject: Thank you for your Feed-in Tariff meter reading

[FONT=Calibri, sans-serif] Hello and thanks for your Feed-in Tariff meter reading. We’ll use this to work out your payment which we’ll send to your chosen bank account in the next 45 days.

Please accept our apologies for this lengthy timescale we are currently working towards improving this by moving from a manual process onto a fully integrated automated system which will allow us to service your FIT account in a quicker and more efficient way. We appreciate your patience and understanding whilst we complete this migration.

Kind regards

E.ON Feed-in Tariff Team




[/FONT][/FONT]

langstroth2

Hi all (thanks for the useful thread). Well I've been waiting since 15th April for payment from EON....I've contacted the FiT team a couple of times. Always polite and helpful sounding - but no sign of payment.

So I rang the number posted on EON's website to register a formal complaint.
wwwDOTeonenergyDOTcom/At-Home/Contact/Complaint/
..only to be told they can't register complaints relating to FiT payment - only consumers - and I was to ring the FiT team. Which as I'd already done so twice with no resolution...

To me this is unacceptable. It's a formal complaint process clearly published on their website - and should be for ALL customer issues.

The_Green_Hornet

langstroth2 wrote: »

Hi all (thanks for the useful thread). Well I've been waiting since 15th April for payment from EON....I've contacted the FiT team a couple of times. Always polite and helpful sounding - but no sign of payment.

So I rang the number posted on EON's website to register a formal complaint.
wwwDOTeonenergyDOTcom/At-Home/Contact/Complaint/
..only to be told they can't register complaints relating to FiT payment - only consumers - and I was to ring the FiT team. Which as I'd already done so twice with no resolution...

To me this is unacceptable. It's a formal complaint process clearly published on their website - and should be for ALL customer issues.

I suggest that you go to Step 3 of the complaints procedure and write or send an email to their Director of Customer Services.

https://www.eonenergy.com/At-Home/Contact/Complaint/Complaint.htm