Solar energy - Feed-in Tariff payment delays - your experiences?

margin

kevin6666 wrote: »

Seriously you're bothered about the matter of pence in interest you have missed out on? If you have managed to get yourself on to the pre march 3rd tariff rates you should be happy that you're getting paid well over the odds for your generation at the expense of everyone else out there.

I wonder if you're in the wrong room - the Money Spending Forum is further up the corridor.

EricMears

margin wrote: »

That's a very specific prediction. You don't happen to work for one of the utility companies by any chance ?

Oh surely not ?

All their staff are supposed to be working flat out to clear the backlog of paperwork so wouldn't have time to spend on sites such as this.:rotfl:

kevin6666

EricMears wrote: »

Oh surely not ?

All their staff are supposed to be working flat out to clear the backlog of paperwork so wouldn't have time to spend on sites such as this.:rotfl:

I think if I was involved with the Business side of FIT they'd be a lot more posts on this forum regarding missing applications.:D

Former_E.ON_Company_Representative:_Malc

margin wrote: »

Talk is cheap. I call on EON to give an earnest of their good intentions by paying interest to all those people they have inconvenienced.

Doc_N wrote: »

E.ON Company Representative: Malc does seem remarkably absent from this thread after making all those assurances a while back.

Damage limitation looked to be what it was all about, but assurances mean nothing unless there's some action to match.

Action, please? :cool:

Hi

I'm afraid, at the moment, we're not monitoring the forums all the time. Therefore, there may be delays in responding to certain queries/posts.

Sorry about this, but we will pick up the questions eventually and respond where appropriate. Please don't think we're ignoring you.

Margin, I've passed on your request for interest to be paid on late payments. I don't have an answer for you at the moment but will post again as soon as I find out.

Doc, not sure what I didn't cover in my earlier posts but just to clarify. We totally accept we were caught out and have made mistakes. We've identified the areas where we need to improve and have started to do this.

Perhaps I wasn't clear before and I apologise if this is the case, but the changes we're making won't happen over night. We want lasting changes not quick fixes.

They're part of a general examination of all relationships with our customers called 'Reset.' This involves listening to our customers and acting on what they're saying.

There's more information about this on our website. Customers can also join in by jumping on the 'YourSay' panel.

I'll continue to pop back on to this thread from time to time when I've something to report which may be of interest to the specific worries here or if I spot a question not previously covered.

However, if anyone wants me to look into something a bit quicker please drop an email to the address in my Profile. I'll be happy to help.

Sorry again for the delay replying.

Malc

margin

E.ON_Company_Representative:_Malc wrote: »

Perhaps I wasn't clear before and I apologise if this is the case, but the changes we're making won't happen over night. We want lasting changes not quick fixes.

They're part of a general examination of all relationships with our customers called 'Reset.' This involves listening to our customers and acting on what they're saying.

More corporate platitudes from the EON representative. If he believes what he is saying then he must be the only person on this forum that does.

margin

2 months and counting.

Anyone suffering similarly at the hands of the pirates at EON?

orrery

margin wrote: »

More corporate platitudes from the EON representative. If he believes what he is saying then he must be the only person on this forum that does.

I suspect that attacking the messenger is counter productive. At least he has the guts to come on here and face the music.

However, you'd have imagined that EON would have thought a little about about the effect of the naming and shaming on here...

Internet + moneysavingexpert + EON + slaggingoff = not good news

The more we talk about it, the more it is likely that the wrong sort of stories will start popping out of search engines when people try to look up how reliable eon, or should that be e.on, are. Someone clearly needs to acknowledge that they have cocked up and take some serious executive action to fix it, and fix it now.

John_Pierpoint

My first generation meter reading will be due when I am not at home.

My FiT provider is Centrica trading as "British Gas", because "British Gas" operates their FiT system over the interweb.

Should I just log on an send an approximately right reading or wait until I get back home.

If I provide a reading that is (say) a week late, does "British Gas" mess about estimating an approximately accurate figure for the reading or does it simply pay out on three months plus a week, on the theory that what goes around comes around, a bit like those guestimated electricity bills, when the boot is on the other foot?

orrery wrote: »

I suspect that attacking the messenger is counter productive. At least he has the guts to come on here and face the music.

However, you'd have imagined that EON would have thought a little about about the effect of the naming and shaming on here...

Internet + moneysavingexpert + EON + slaggingoff = not good news

The more we talk about it, the more it is likely that the wrong sort of stories will start popping out of search engines when people try to look up how reliable eon, or should that be e.on, are. Someone clearly needs to acknowledge that they have cocked up and take some serious executive action to fix it, and fix it now.

Alternatively you could do a search on the section of this forum covering the supply of internet services, using the search key "samara" [It is a large town in Russia: http://en.wikipedia.org/wiki/Samara,_Russia ]

You should turn up a customer service representative who became a nearly 24/7 legend and who left following a take over by BT.

[I have just had a coffee with a friend, who has been living in Starbucks for 11 days, while full price BT, as against bargain basement BT, tries to get its act together.]

WoodyAllenJesus

My experience is with SSE. I logged the reading on 31st March via email as requested. I rang a week last Monday to chase as we were approaching the 6 weeks deadline they reckoned on. They said they had no reading from us but then admitted they'd got the email. It turned out nobody had dealt with it.

It then took a matter of days to send our cheque out which was very impressive but if I hadn't rung then I suspect I'd still be waiting.

makemman

Hi, installation 23rd February 2012, applied to EDF for FIT the same week and today I received the contract by email with a request for the first reading. 3 months doesn't sound too bad compared to some of the horror stories I have read.
Cheers
Russell (in sunny Durham)