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NatWest silver select - online opening problem UPDATED

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13

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  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    jalexa wrote: »
    What colour is your Visa Debit card?

    It will arrive sometime next week.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Visa debit card is blue - is that significant?
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • jen245
    jen245 Posts: 1,606 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    silvercar wrote: »
    Visa debit card is blue - is that significant?

    That's the full authorisation card. Won't work at pay at pump machines, or on trains.
    Debt free and staying that way! :beer:
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Interesting, given that the overdraft was instantly approved at £2000, that I can't be trusted with paying for petrol.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    So now I have the debit card, but I can't confirm it's receipt without the account number. So I phoned and they can't give out the account number over the phone, can't send a statement to show me the account number as there are no transactions. I can't do a transaction without either an account number or using the debit card, that can't be confirmed.

    So I need to go back into the branch.

    As for the paperwork with details of the insurance etc, they don't know why that hasn't arrived, but I would need to speak to the silver dept which is closed on Sunday's and may need me to quote the account number, that I don't have.

    Shambles. And to think I opened this account to escape from being transferred to Santander.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Today a paying in book arrives.:T

    So now I have an account number and have registered online for lovefilm and phone insurance.

    :T

    Timeline: account opened online 18 September - disappeared.
    account opened in branch 27 September.

    Account functioning 10 October.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Spoke too soon. I confirmed the receipt of debit card by text and received a text back that I would get another text when it has been activated....I'm still waiting.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    silvercar wrote: »
    Today a paying in book arrives.:T

    So now I have an account number and have registered online for lovefilm and phone insurance.

    :T

    Timeline: account opened online 18 September - disappeared.
    account opened in branch 27 September.

    Account functioning 10 October.

    Dont forget to register for the identity theft and protection you can have unlimited access to your experian credit report :D
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    silvercar wrote: »
    Spoke too soon. I confirmed the receipt of debit card by text and received a text back that I would get another text when it has been activated....I'm still waiting.

    Why dont you just activate the card online or via telephone banking :p
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • silvercar
    silvercar Posts: 49,566 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    stclair wrote: »
    Why dont you just activate the card online or via telephone banking :p

    I thought text messaging would be quicker than registering for online banking or telephone banking - I'm a new customer to NatWest for current account banking.

    A simple text message got an instant response, but it said it would text when the card was activated and that would be by 6pm yesterday - but I'm still waiting.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
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